PAX used Salesforce Nonprofit Cloud and Findock to improve donor management and fundraising. Before, donor data was scattered across systems,... making it hard to track donations and communicate personally. With one CRM, PAX now manages all fundraising and payments in one place. The team can quickly match donations, identify failed payments, and send targeted messages. After launch, PAX collected 28,000 petition signatures in four days and can now engage supporters more easily.
The Ocean Cleanup
- Non Profit Organization Management
- Medium
Rotterdam, Netherlands
The Ocean Cleanup used Cobra to improve donor management. They lacked insight into small donations and donor engagement. Cobra implemented... Findock within Salesforce, integrating platforms like Paypal, Buckaroo, and Stripe. This gave The Ocean Cleanup a single dashboard for all donations and automated donor communications. Now, they can track which campaigns attract donors and optimize fundraising. The solution helps them grow and make a bigger impact on plastic cleanup.
Mission Aviation Fellowship (MAF)
- Non Profit Organization Management
- Medium
Amersfoort, Netherlands
MAF used Salesforce NonProfit Cloud to improve donor management and fundraising. Before, they faced issues with data quality and slow... payment processing. The new system integrates donor data, speeds up donations, and reduces manual work. Now, 95% of donations are processed automatically. MAF can better track donor history and run targeted campaigns. This helps them raise more funds and support remote communities more effectively.
World Wide Lighting
- Consumer Electronics
- Medium
Netherlands
World Wide Lighting used Salesforce Service Cloud to improve customer service. Before, sales and service teams worked in separate systems,... causing missed opportunities and slow responses. With Cobra's help, WWL unified their systems and automated case handling. Now, cases are routed by language, urgency, and type, making work faster and more accurate. The new system integrates with Magento, giving staff a full view of customer data and orders in one place.
Utilities Case Studies and Customer Success Stories with Cobra CRM
ENGIE
- Utilities
- Very Large
Paris, France
ENGIE wanted to modernize its IT landscape to better support employees and customers. The company replaced SAP with Salesforce Sales... Cloud, Service Cloud, and Marketing Cloud, with help from Cobra CRM. This change created a single, unified view of each customer. ENGIE's team used agile methods and kept control of the rollout, with Cobra CRM providing extra Salesforce specialists. The new system made customer processes more accessible and user-friendly, supporting ENGIE’s energy transition goals.
Construction Case Studies and Customer Success Stories with Cobra CRM
Heutink
- Construction
- Medium
Netherlands
Heutink used Salesforce, with Cobra, to build a custom portal for home buyers and staff. The portal gives buyers a... clear timeline and reminders for each step in the building process. Staff see all client actions and documents in one dashboard. This makes work faster and more organized. Customers feel more involved and know what to expect at every stage.
Qredits used Salesforce Experience Cloud to build a digital community for its customers. Before, Qredits struggled to fill training sessions... and relied on manual emails and spreadsheets. With the new platform, customers can view loans, register for courses, and chat with coaches in one secure place. Participation in training programs increased, and communication is now easier and safer. The platform also supports users in the Caribbean with local adaptations.
Real Estate Case Studies and Customer Success Stories with Cobra CRM
Woonstad Rotterdam
- Real Estate
- Large
Rotterdam, Netherlands
Woonstad Rotterdam used Cobra and Salesforce to improve service for tenants. They wanted to put customers first and make service... processes smarter. Cobra set up a CRM platform with Salesforce to give a clear view of each tenant. Teams now work better together and respond faster to tenant needs. Service is simpler and more effective for all residents.
