Cobra CRM: Reviews, Testimonials and Expert Opinions

Salesforce Service Cloud helped World Wide Lighting improve customer service and teamwork. Before, sales and service used separate systems, causing missed opportunities and slow responses. With Servi...ce Cloud, all customer info is in one place, and cases are routed automatically by language, urgency, and topic. Staff see timers for response deadlines, and the system links with Magento for easy order tracking. This change made work faster, reduced errors, and improved customer satisfaction.
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Experience Cloud helped Qredits build a digital community for entrepreneurs. Qredits wanted to improve customer interaction and reduce manual work. The new platform lets customers see their credits, ...join training, and talk with coaches. Registration and communication now happen in one secure place. Participation in training programs increased a lot. Customers find it easier to sign up and stay involved.
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Salesforce Nonprofit Cloud and Findock helped PAX manage fundraising better. PAX wanted to understand donor preferences and grow donations. Their old systems were split and slowed growth. With Salesf...orce and Findock, PAX now has one system for all donor and payment processes. They can match donations faster and handle failed payments easily. After launch, PAX collected 28,000 petition signatures in four days and can now send targeted messages to supporters.
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Heutink used Salesforce Sales Cloud, Experience Cloud, and Service Cloud to improve communication in their housing development projects. The company wanted to better guide customers through the compl...ex home buying and building process. With Cobra, they built a custom portal that gives customers a clear timeline, reminders, and access to documents. The portal also helps staff track project phases and manage client communication. Both customers and employees now experience a smoother, more transparent process.
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Salesforce helped ENGIE get a single view of each customer. ENGIE replaced old IT systems with Sales Cloud, Service Cloud, and Marketing Cloud. Cobra CRM supported the rollout with Salesforce experts.... ENGIE now gives business customers better insight into their energy use. The new system is easier for both staff and customers to use. ENGIE plans to add more Salesforce features in the future.
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Sales Cloud and Findock helped The Ocean Cleanup manage and track all donations in one place. The organization wanted better insight into donor behavior and campaign results. Cobra implemented Findoc...k on Salesforce, integrated multiple payment platforms, and set up automated thank-you emails. Now, The Ocean Cleanup has a clear overview of donations and can target campaigns more effectively. This helps them build stronger donor relationships and increase their impact.
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