Bridge the Gap Between Your Brand and Your Audience CMNTY
Utilities Case Studies and Success Stories with CMNTY
CASE STUDY Essent
Underlined helped Essent, a leading Dutch energy supplier, manage customer experience using a CX-Analytics platform. Essent needed a way to connect customer experience with business goals. Underlined... used its Insights Framework and consultancy to create a data-driven model. This model linked customer value to loyalty, costs, and business value. Essent received a full design and roadmap for a CX steering instrument based on KPIs and strategic goals.
Greenchoice used the Underlined CX-Analytics platform to improve their customer experience. They wanted to make customer-centricity a company-wide focus and unify their approach to customer data. Wit...h Underlined, they built a CX Insights Framework that brings together data sources and makes insights easy to understand. The dashboard helps Greenchoice see the full customer journey and take quick action to improve service. This data-driven approach connects business goals with customer experience and helps everyone in the company make a difference.
Food & Beverages Case Studies and Success Stories with CMNTY
CASE STUDY Nestlé Professional
MarketResponse helped Nestlé Professional improve customer experience. They ran a customer satisfaction survey using WhatsApp to reach chefs and food & beverage managers. The team analyzed feedback a...nd held workshops to turn insights into action. Employees created four improvement ideas, which leadership quickly approved. The project led to more customer-focused thinking and early positive results.
Real Estate Case Studies and Success Stories with CMNTY
CASE STUDY Futures Housing Group
CMNTY Platform helped Futures Housing Group engage tenants across the East Midlands. The group needed a way to gather feedback from over 10,500 homes without costly in-person meetings. They launched ...the MyVoice online community, letting residents share ideas and join discussions. Over 350 members joined, with 70 active monthly. Feedback from the platform led to better communication for a sustainability project. Tenants found the platform easy to use and valued flexible participation.
Manufacturing Case Studies and Success Stories with CMNTY
CASE STUDY Volvo Construction Equipment
CMNTY helped Volvo Construction Equipment build a global customer community. Volvo needed a better way to understand customer experience beyond surveys. Their old research methods were slow and not i...nteractive. With CMNTY, Volvo created a platform for real-time feedback and two-way conversations. Customers now feel heard and can share their ideas directly with Volvo. The new community helps Volvo improve customer engagement and gather insights faster.
Other Industry Case Studies and Success Stories with CMNTY
CASE STUDY an airline
Conversational Analytics helped an airline find out why customers kept calling their contact center. Many customers could not access the online portal because their booking numbers were missing. The ...airline added booking numbers to confirmation emails and trained their chatbot to help with booking number questions. This change made it easier for customers to use the portal. The airline saw fewer calls and less pressure on their contact center.
CMNTY Focus helped Leger run online focus groups during the COVID-19 pandemic. Leger needed a cost-effective and easy way to organize focus groups when in-person meetings were not possible. The CMNTY... platform made it simple to set up and run online sessions, saving time and money. Participation rates improved, and clients from remote areas could join. Features like automatic transcription and video chat made research easier and more efficient.
