Clickatell Interact Overview

Clickatell powers chat commerce, enabling customer engagement via SMS, WhatsApp, and other social channels. Businesses can reach and interact with customers efficiently.

Use Cases

Customers recommend Engagement Management, Workflow Management, Relationship Management, as the business use cases that they have been most satisfied with while using Clickatell Interact.

Other use cases:

  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Clickatell Interact.

Other priorities:

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Clickatell Interact Use-Cases and Business Priorities: Customer Satisfaction Data

Clickatell Interact works with different mediums / channels such as Chat. Text SMS. and Mobile.

Clickatell Interact, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Clickatell Interact Use Cases

How does Clickatell Interact address your Engagement Management Challenges?

How does Clickatell Interact facilitate Workflow Management?

Case Studies

Financial Services

CASE STUDY Unity Metro Bank

Unity Metro Bank launched a WhatsApp digital wallet, enhancing financial inclusivity and simplifying banking in Africa.

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CASE STUDY FlySafair

FlySafair used the Clickatell platform to launch a WhatsApp chat commerce channel. The airline wanted to improve customer service and manage rapid growth. With Clickatell, FlySafair lets customers ge...t flight info, boarding passes, and make payments through WhatsApp. The solution reduced call center pressure and made travel easier for passengers. Customers now enjoy faster service and more convenience when flying with FlySafair.

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Internet

CASE STUDY Webafrica

Clickatell's WhatsApp Business API helped Webafrica, a leading South African ISP, manage rapid growth and improve customer experience. Webafrica needed to scale support as its customer base grew past... 200,000, especially during Covid-19 lockdowns. The Clickatell solution integrated with their in-house chat, enabling agents to handle more customers at once and offer support on familiar platforms. This led to higher customer satisfaction and allowed Webafrica to maintain service quality while growing quickly.

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Financial Services

CASE STUDY Unity Metro Bank

Unity Metro Bank launched a WhatsApp digital wallet, enhancing financial inclusivity and simplifying banking in Africa.

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Transportation/Trucking/Railroad

CASE STUDY Imperial

Imperial used the Clickatell Chat Commerce Platform to improve communication with a major South African retailer. Before Clickatell, Imperial managed store queries through many channels, causing dela...ys and confusion. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, automated system for real-time updates and support. This change cut call center volumes by 50% and let agents handle more queries at once. The solution made communication faster, more efficient, and improved customer satisfaction.

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Hospital & Health Care

CASE STUDY National HealthCare Group

Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to healthcare. The challenge was high data costs and limited telemedicine for low-income groups during the ...Covid-19 pandemic. The solution was a WhatsApp-based service that let members connect with nurses and doctors for advice and consultations. This made healthcare more affordable and easy to reach. The partnership helped National HealthCare Group grow its reach and form new business partnerships.

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Clickatell Interact Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

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Analytics

3.05/5 ★

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CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

3.05/5 ★

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Software Failure Risk Guidance

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for Clickatell Interact

Top Failure Risks for Clickatell Interact

Clickatell, Inc. Profile

Company Name

Clickatell, Inc.

Company Website

https://www.clickatell.com/

HQ Location

303 Twin Dolphin Dr, Suite 600, Downtown Redwood City, California 94065, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B