Clickatell Interact: Use Cases, Capabilities & Competitors

Clickatell helped Builders Warehouse improve post-purchase support for appliance buyers. After a purchase, customers received a WhatsApp message offering installation help. 70% of customers engaged w...ith the WhatsApp outreach. 27% of those bought installation services. The WhatsApp channel achieved a 60x higher conversion rate than in-store upselling. This made the process easier for customers and increased revenue for Builders Warehouse.
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Unity Metro Bank used Clickatell's WhatsApp Business Platform to launch a digital wallet. This service helps people in Africa access banking through WhatsApp, making it easier for underserved communi...ties. The solution uses AI, natural language understanding, and secure onboarding with facial recognition. Users can open accounts, transfer money, and pay bills without visiting a bank. The bank saw rapid adoption and improved financial inclusion across the region.
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Clickatell's platform helped FlySafair launch a WhatsApp customer communication channel. This made it easier for travelers to get flight updates, boarding passes, and pay for luggage using chat. The ...solution reduced call center pressure and improved customer satisfaction. Passengers now manage bookings and payments quickly on WhatsApp. FlySafair saw better efficiency and happier customers with digital self-service.
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Clickatell's Chat Commerce Platform helped Imperial, a leading logistics provider, improve communication with a major South African retailer. Before Clickatell, Imperial used many channels like SMS a...nd email, causing confusion and delays. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, easy-to-use system for nearly 2,000 stores. This change cut call center volumes by 50% and made query resolution much faster. Store managers now get real-time updates and agents can handle more requests at once.
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Clickatell helped National HealthCare Group use WhatsApp to deliver affordable healthcare in South Africa. The solution let members connect with nurses and doctors through a self-service chat, making... care easy to access. This service launched just two months after the Covid-19 lockdown began. The partnership expanded National HealthCare Group's reach and enabled new business partnerships. Thousands of people gained access to basic medical help through this digital health platform.
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Clickatell's WhatsApp Business API helped Webafrica scale customer support during rapid growth. The integration enabled agents to handle more customer queries at once, improving efficiency. Webafrica... maintained high service quality and 99.9% uptime, even as customer numbers surged. Customers could use WhatsApp for support, boosting satisfaction. Automation and real-time messaging made support faster and more reliable.
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