National HealthCare Group
- Hospital & Health Care
- Medium
Clickatell helped National HealthCare Group use WhatsApp to deliver affordable healthcare in South Africa. The solution let members connect with... nurses and doctors through a self-service chat, making care easy to access. This service launched just two months after the Covid-19 lockdown began. The partnership expanded National HealthCare Group's reach and enabled new business partnerships. Thousands of people gained access to basic medical help through this digital health platform.
National HealthCare Group
- Hospital & Health Care
- Small
Cape Town, South Africa
Clickatell helped National HealthCare Group use WhatsApp to reach more people with healthcare during the pandemic. Many South Africans could... not access care because of high data costs and limited telemedicine options. The solution let members chat with nurses and doctors using WhatsApp, making it easy to get advice and set up consultations. This service helped thousands get affordable medical help. The partnership also led to new business deals and expanded healthcare access across South Africa.
Imperial Logistics
- Transportation/Trucking/Railroad
- Very Large
Johannesburg, South Africa
Clickatell’s Chat Commerce Platform helped Imperial Logistics cut call center volumes by 50%. Before, Imperial’s teams used many channels to... talk with stores, causing confusion and delays. With Clickatell, all communication moved to WhatsApp, making it easy to track and manage. Store managers now get real-time delivery updates and quick help through a WhatsApp bot. Agents can handle more chats at once, boosting efficiency and customer satisfaction. The new system improved working conditions and set the stage for future growth.
Retail Case Studies and Customer Success Stories with Clickatell Connect
Builders Warehouse
- Retail
- Very Large
Johannesburg, South Africa
Clickatell helped Builders Warehouse improve post-purchase support for appliance buyers. After a purchase, customers received a WhatsApp message offering installation... help. 70% of customers engaged with the WhatsApp outreach. 27% of those bought installation services. The WhatsApp channel achieved a 60x higher conversion rate than in-store upselling. This made the process easier for customers and increased revenue for Builders Warehouse.
Financial Services Case Studies and Customer Success Stories with Clickatell Connect
Unity Metro Bank
- Financial Services
- Very Large
Unity Metro Bank used Clickatell's WhatsApp Business Platform to launch a digital wallet. This service helps people in Africa access... banking through WhatsApp, making it easier for underserved communities. The solution uses AI, natural language understanding, and secure onboarding with facial recognition. Users can open accounts, transfer money, and pay bills without visiting a bank. The bank saw rapid adoption and improved financial inclusion across the region.
Telecommunications Case Studies and Customer Success Stories with Clickatell Connect
Webafrica
- Telecommunications
- Medium
Cape Town, South Africa
Webafrica used Clickatell's WhatsApp Business API to handle rapid customer growth during Covid-19. The integration let agents help more customers... at once and improved customer satisfaction. Webafrica kept its trusted service quality while scaling up support. Customers could now use WhatsApp to reach support any time. The solution made communication easier and boosted trust in the Webafrica brand.
Internet Case Studies and Customer Success Stories with Clickatell Connect
Webafrica
- Internet
- Medium
Clickatell's WhatsApp Business API helped Webafrica scale customer support during rapid growth. The integration enabled agents to handle more customer... queries at once, improving efficiency. Webafrica maintained high service quality and 99.9% uptime, even as customer numbers surged. Customers could use WhatsApp for support, boosting satisfaction. Automation and real-time messaging made support faster and more reliable.
Clickatell's platform helped FlySafair launch a WhatsApp customer communication channel. This made it easier for travelers to get flight updates,... boarding passes, and pay for luggage using chat. The solution reduced call center pressure and improved customer satisfaction. Passengers now manage bookings and payments quickly on WhatsApp. FlySafair saw better efficiency and happier customers with digital self-service.
Clickatell's Chat Commerce Platform helped Imperial, a leading logistics provider, improve communication with a major South African retailer. Before Clickatell, Imperial... used many channels like SMS and email, causing confusion and delays. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, easy-to-use system for nearly 2,000 stores. This change cut call center volumes by 50% and made query resolution much faster. Store managers now get real-time updates and agents can handle more requests at once.
Clickatell helped FlySafair launch a WhatsApp chat commerce channel. Over 30,000 passengers now check in monthly using WhatsApp. More than... 12,000 get flight status updates and 5,000 chat with live agents each month. The solution lets customers manage bookings, get boarding passes, and pay for luggage in chat. This reduced call center pressure and improved customer satisfaction.
