Real-World Case Studies and Customer Success Stories with ChannelNet

ChannelNet's dealer portal helped Hyundai Capital America give dealers and field sales a secure online resource. HCA needed a safe... way to share financing, leasing, and other key information with Hyundai, Genesis, and Kia dealerships. ChannelNet used its data-driven platform to deliver content and tools through APIs, making information easy to find and use. The portal led to 8,550% user engagement growth and over 12,202 registered users across 2,000+ dealerships.
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ChannelNet built a branded auto portal for Chase-J. P. Morgan Financial Services. The goal was to create a seamless digital...experience for auto lease and retail loan customers. The solution included payment API functionality, account management, and educational content. After launch, Subaru saw a 223% increase in portal use, Land Rover 62.3%, Jaguar 50%, and Maserati 58%. The portal improved customer engagement and loyalty for high-end automotive brands.
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ChannelNet's patented platform powers a secure dealer portal for Hyundai Capital America. HCA needed a safe way to share financing,... leasing, and OEM information with Hyundai, Genesis, and Kia dealerships. ChannelNet delivered a data-driven portal with user roles, video, forms, calculators, and dashboards. The solution led to 8,550% user engagement growth and over 12,202 registered users across 2,000+ dealerships.
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ChannelNet built a digital auto portal for Chase-J. P. Morgan Financial Services. The portal lets customers manage payments, view account...summaries, and access offers. The solution improved the customer journey from start to end of payments. After launch, Subaru saw a 223% increase in portal use, Land Rover 62.3%, Jaguar 50%, and Maserati 58%. The portal supports cross-selling and delivers monthly analytics to refine the experience.
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ChannelNet helped Chase - J. P. Morgan create a digital customer experience for auto lease and retail term. The solution...tracked every customer action and matched brand style guidelines. In April 2021, 40,233 unique visitors accessed their personal web page, and 15,579 customers logged in. 3,472 total leads were generated, with an ROI of $121,520,000 and $3,472,000 profit. 39% of customers viewed special offers for their vehicle.
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ChannelNet built stand-alone websites for each Benjamin Moore retailer. Store owners struggled to keep sites updated and professional. ChannelNet's solution... gave each store a branded, customizable website with easy content management. Retailers could add pages, use approved assets, and run email marketing. Stores with customized sites saw 2.5 times more visitors and visitors stayed twice as long. The solution helped drive referrals and improved customer satisfaction.
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ChannelNet built a bilingual network of websites for Hunter Douglas and over 2,000 retailers. The solution used a content management... system for local personalization while keeping brand control. ChannelNet provided help desk support, training, and monthly reporting. The new websites made it easy for customers to research and buy window fashions online. Dealers saw a 20 percent increase in internet sales leads.
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ChannelNet built a bilingual website network for Hunter Douglas and over 2,000 retailers. The system lets dealers personalize content while... Hunter Douglas keeps brand control. ChannelNet provided help desk support, training, and reporting. Customers can research products and find retailers online. Dealers saw a 20 percent increase in internet sales leads.
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ChannelNet built stand-alone websites for each Benjamin Moore retailer. Retailers needed easy-to-update, professional sites to connect with local customers. ChannelNet's... solution gave each store a branded website with custom content, mapping, newsletters, and email tools. Retailers could update sites without technical skills. Stores with customized sites saw 2.5 times more visitors and visitors stayed twice as long. The solution helped drive referrals and boost customer engagement.
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ChannelNet built a digital welcome solution for Mercedes-Benz Auto Finance Ltd. The goal was to improve the customer experience and... boost retention. The solution automated marketing, encouraged paperless billing, and reduced mailing costs. ChannelNet launched the platform in 83 days. The project helped MBFS onboard new customers and expand digital tools to other markets.
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ChannelNet implemented Personal Web Pages for TFS, a top automotive financial services provider. TFS wanted to automate customer lifecycle communications... and focus on lease-end customer needs. ChannelNet's solution gave customers secure, self-service accounts to access forms, check lease details, and view special offers. Targeted email campaigns increased customer acquisition and retention while reducing marketing costs. The program aimed to boost satisfaction, upselling, and cross-selling rates.
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ChannelNet helped TFS automate customer lifecycle communications for Toyota, Scion, and Lexus customers. TFS wanted to improve marketing processes, reduce... servicing costs, and boost customer satisfaction. ChannelNet set up secure, self-service personal web pages and targeted email campaigns. Customers could access lease-end info and special offers online. The solution aimed to increase acquisition, retention, and upselling rates while lowering direct marketing expenses.
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ChannelNet created a digital welcome solution for Mercedes-Benz Auto Finance Ltd. The goal was to improve customer experience and boost... retention. The solution encouraged online bill payment and paperless billing. ChannelNet launched the platform in 83 days. MBFS Canada also adopted the solution after the US launch.
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ChannelNet helped Ally Bank use My Ally Connect to make banking smarter and simpler. Ally used data from Personal Web... Pages to personalize customer experiences and drive engagement. The solution led to 9.4% product utilization and 2.9% interactive tool engagement during onboarding. Retail retention saw 5% lead generation and 3% cross sell. Lease-end retention achieved 42% lead generation and 24.2% self-serve engagement. Ally Bank improved customer engagement and ROI with data-driven personalization.
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ChannelNet gave Ally Bank data intelligence for each customer. Ally used this to personalize product offers and re-engage users. The... solution tracked actions on Personal Web Pages. Results included 9.4% product use in onboarding, 5% lead generation in retail retention, and 42% lead generation at lease end. Self-serve engagement at lease end reached 24.2%. The approach helped Ally Bank drive ROI and improve customer experience.
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ChannelNet built a website for UAW Retiree Medical Benefits Trust. The goal was to help manage retiree benefits for members... aged 50 to 100. The new site lets administrators update benefit criteria and add wellness content easily. The content management system gives full control over the website. The solution improved communication and made it easier to update information for retirees.
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