Real-World Case Studies and Customer Success Stories with ChannelNet

ChannelNet helped Chase - J. P. Morgan create a digital customer experience for auto lease-end and retail term. The solution...tracked every customer interaction and improved engagement. In April 2021, 40,233 unique visitors accessed their personal web page, and 3,472 total leads were generated. This led to $121,520,000 in vehicle sales and $3,472,000 in profit. The platform increased customer loyalty and streamlined the financing process.
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ChannelNet built a branded auto portal for Chase-J. P. Morgan Financial Services. The goal was to create a seamless digital...experience for auto lease and retail loan customers. The solution included payment API functionality, account management, and educational content. After launch, Subaru saw a 223% increase in portal use, Land Rover 62.3%, Jaguar 50%, and Maserati 58%. The portal improved customer engagement and loyalty for high-end automotive brands.
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ChannelNet's dealer portal helped Hyundai Capital America give dealers and field sales a secure online resource. HCA needed a safe... way to share financing, leasing, and other key information with Hyundai, Genesis, and Kia dealerships. ChannelNet used its data-driven platform to deliver content and tools through APIs, making information easy to find and use. The portal led to 8,550% user engagement growth and over 12,202 registered users across 2,000+ dealerships.
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Chase-J. P. Morgan Financial Services partnered with ChannelNet to create a seamless digital auto portal for lease and retail customers....The portal supports payment activities, account summaries, and recurring payments, enhancing the customer journey. After launch, Subaru saw a 223% increase in My Account page use, Land Rover 62.3%, Jaguar 50%, and Maserati 58%. The solution improved customer engagement and loyalty for high-end automotive brands. Monthly analytics helped refine the process and address customer needs.
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ChannelNet helped Chase - J. P. Morgan improve its digital customer experience for auto financing. In April 2021, 40,233 unique...visitors accessed their personal web pages. 15,579 customers logged in, and 39% viewed special offers. The solution generated 3,472 total leads in one month. This led to $121.5M in potential vehicle sales and $3.47M in financing profit.
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ChannelNet helped Toyota Financial Services automate customer lifecycle communications. TFS wanted to improve marketing automation and reduce servicing costs. ChannelNet... set up secure self-service accounts and personal web pages for customers. Customers could access lease-end info and special offers online. Targeted email campaigns increased customer retention and reduced marketing expenses.
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ChannelNet built a secure dealer portal for Hyundai Capital America. The portal lets dealers access financing, leasing, and sales information... online. Dealers use videos, forms, calculators, and dashboards to manage offers and credit info. Over 2,000 dealers and 12,202 users joined the platform. User engagement grew by 8,550%. The portal supports SSO and integrates with 27 corporate data feeds.
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ChannelNet built stand-alone websites for each Benjamin Moore retailer. Store owners struggled to keep sites updated and professional. ChannelNet's solution... gave each store a branded, customizable website with easy content management. Retailers could add pages, use approved assets, and run email marketing. Stores with customized sites saw 2.5 times more visitors and visitors stayed twice as long. The solution helped drive referrals and improved customer satisfaction.
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ChannelNet built a bilingual network of websites for Hunter Douglas and over 2,000 retailers. The solution used a content management... system for local personalization while keeping brand control. ChannelNet provided help desk support, training, and monthly reporting. The new websites made it easy for customers to research and buy window fashions online. Dealers saw a 20 percent increase in internet sales leads.
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ChannelNet built stand-alone websites for each Benjamin Moore retailer. The solution let stores easily update their sites and keep the... Benjamin Moore brand look. Retailers could add custom content and use company-approved assets. Stores with customized sites saw 2.5 times more visitors. Visitors spent almost twice as long on these sites. The project included tools for email marketing and finding local painters.
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ChannelNet built a bilingual website network for Hunter Douglas and over 2,000 retailers. The system let dealers personalize content while... Hunter Douglas kept brand control. Customers could research window fashions and find local dealers online. ChannelNet provided help desk support and training. Dealers saw a 20% increase in internet sales leads.
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ChannelNet built a digital welcome solution for Mercedes-Benz Auto Finance Ltd. The goal was to improve the customer experience and... boost retention. The solution automated marketing, encouraged paperless billing, and reduced mailing costs. ChannelNet launched the platform in 83 days. The project helped MBFS onboard new customers and expand digital tools to other markets.
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ChannelNet implemented Personal Web Pages for TFS, a top automotive financial services provider. TFS wanted to automate customer lifecycle communications... and focus on lease-end customer needs. ChannelNet's solution gave customers secure, self-service accounts to access forms, check lease details, and view special offers. Targeted email campaigns increased customer acquisition and retention while reducing marketing costs. The program aimed to boost satisfaction, upselling, and cross-selling rates.
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ChannelNet helped Mercedes-Benz Auto Finance Ltd. (MBFS) launch a digital welcome solution in just 83 days. The new platform onboarded... customers and encouraged online payments and paperless billing. MBFS aimed to improve customer retention, automate marketing, and cut mailing costs. The solution started in the US and expanded to Canada, supporting MBFS's digital transformation goals.
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