Centrical: Use-Cases, Insights and Reviews | 2025 Cuspera

Centrical helped Microsoft improve call center employee productivity. Microsoft used Centrical to motivate thousands of outsourced agents. The platform used gamification, personalized goals, and micr...olearning. As a result, Microsoft saw 12% less absenteeism and 10% more calls per shift. 89% of agents acknowledged and could apply new information. Microsoft improved agent engagement and service quality.
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Centrical helped Cellular Sales, a large Verizon retailer with over 7,000 employees, boost sales and employee engagement. Cellular Sales used Centrical to give real-time feedback and motivate staff. ...Handset sales increased by 53%. Combo sales doubled. Phone accessory sales grew by 45%. Employees and managers improved how they communicate. Centrical supported professional development and better customer experiences.
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Centrical helped Payoneer improve compliance training for over 350 customer care associates. Payoneer needed a way to keep staff updated on changing financial regulations without daily meetings. With... Centrical, Payoneer cut learning content authoring time by 53%. The average post-learning assessment score reached 90%. Employees showed high engagement in the learning process.
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Centrical helped Swiss Life Select improve sales performance. The company used Centrical's employee success platform to motivate sales agents and track performance. Agents could see leaderboards and ...reports on their phones. Swiss Life Select saw a 10.4% increase in sales per agent. They also achieved 12.5% growth in sales for their best month ever.
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Centrical helped Teleperformance improve agent engagement and performance. Teleperformance used Centrical to create performance challenges and learning missions for its agents and supervisors. The pl...atform integrated easily with Teleperformance's existing systems. As a result, Teleperformance saw a 60% reduction in call flow errors and a 15% improvement in ratings by medical professionals. Jaime Parra, Project Manager, said Centrical was an ideal fit to drive agent performance results.
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HP used Centrical to boost engagement with its channel sales partners. Before Centrical, partners rarely used HP's learning content or collaboration tools. With Centrical, 31% of partners logged in a...nd learned at least once a week. HP saw a 50X higher completion rate for learning modules. This helped partners learn more and sell HP products better.
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