Centrical: Product updates, Customer stories, and Insights | 2026 Cuspera

Centrical helped OVO Energy boost engagement for its Zero Carbon Living Advisors. OVO Energy used Centrical to support business transformation and create an autonomous culture in customer care. In th...e first 30 days, employees completed 9,000 learning missions and received 9,500 achievement badges. The team earned 723,000 points. Centrical provided real-time coaching and microlearning to improve team effectiveness and engagement.
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Centrical helped MSX International improve employee engagement for their 6,000 employees in the automotive industry. MSX wanted a modern, tech-enabled training solution. They chose Centrical for its ...flexible, gamified, and rewards-based learning platform. The platform made learning more engaging and tied to performance. MSX saw better business decisions and improved delivery of training content. The customer praised Centrical for its strong customer service and partnership.
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Centrical helped Microsoft improve call center employee productivity. Microsoft used Centrical to motivate thousands of outsourced agents. The platform used gamification, personalized goals, and micr...olearning. As a result, Microsoft saw 12% less absenteeism and 10% more calls per shift. 89% of agents acknowledged and could apply new information. Microsoft improved agent engagement and service quality.
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HP used Centrical to boost engagement with its channel sales partners. Before Centrical, partners rarely used HP's learning content or collaboration tools. With Centrical, 31% of partners logged in a...nd learned at least once a week. HP saw a 50X higher completion rate for learning modules. This helped partners learn more and sell HP products better.
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Centrical’s AI Performance Experience Platform helped Simply Business, a UK insurance provider, improve its contact center operations. The platform enabled frontline teams to adapt quickly, stay comp...liant, and deliver strong customer service. Simply Business achieved a 94% average login rate among consultants and saved 10 hours per week per team leader with automated insights. The company also saw an 88% success rate on learning campaigns, saving 1-2 hours creating new content.
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Blake Collections used Centrical to boost employee engagement and business growth. The company applied game mechanics to set goals, track progress, and motivate staff. Agents completed about 1,400 le...arning missions and 2,400+ performance challenges. Coaching visibility improved with dashboards, making it easier to spot areas for improvement. The solution helped employees build skills and meet performance goals.
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