Centrical Overview

Centrical addresses the challenge of frontline team engagement and performance through its all-in-one platform. It offers a solution for performance management by integrating personalized coaching and continuous learning. This platform is designed to enhance frontline employee success, directly impacting business results. By focusing on personalized development, Centrical ensures that team members receive the guidance they need to excel in their roles. This approach not only boosts individual performance but also contributes to overall business growth.

Use Cases

Customers recommend Engagement Management, Performance Management, Coaching, as the business use cases that they have been most satisfied with while using Centrical.

Other use cases:

  • Onboarding
  • Workflow Management
  • Collaboration
  • Create Learning Path
  • Helpdesk Management
  • Motivation Management
  • Campaign Management
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Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Centrical.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Internal Communications
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Increase Customer Life Time Value
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Centrical Use-Cases and Business Priorities: Customer Satisfaction Data

Centrical's features include Gamification, Personalization, Microlearning, etc. and Centrical support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Centrical analytics capabilities include Custom Reports, and Analytics.

Reviews

"It's timely, it's relevant and it's fun! Centrical really engages employees in following their performance, and improving it." - Ken Persson

Centrical, SalesScreen, Performyard, Lattice, LogicMonitor Platform, etc., all belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Centrical is the top gamification platform for boosting team performance. Teams are engaged, motivated, and inspired through dynamic challenges and rewards.

Popular Business Setting

for Centrical

Top Industries

  • Information Technology and Services
  • Financial Services
  • Consumer Electronics

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Centrical is popular in Information Technology And Services, Financial Services, and Consumer Electronics and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Centrical Use Cases

What makes Centrical ideal for Engagement Management?

How can Centrical optimize your Performance Management Workflow?

How does Centrical facilitate Coaching?

How does Centrical address your Onboarding Challenges?

What makes Centrical ideal for Workflow Management?

29+ more Business Use Cases

107 buyers and buying teams have used Cuspera to assess how well Centrical solved their Sales Performance Management needs. Cuspera uses 931 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Centrical testimonial

Ken Persson

COO
It's timely, it's relevant and it's fun! Centrical really engages employees in following their performance, and improving it. Testimonial By Ken Persson
Centrical testimonial

Neomie Rothnie,

QA Manager Customer Care
We're very happy with the results this platform is yielding for us. Employees' engagement in the learning process is amazing. Testimonial By Neomie Rothnie,
Centrical testimonial

Allan Morales

Regional Training Manager
Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform. Testimonial By Allan Morales
CUSTOMERS TESTIMONIALS
Centrical testimonial

Ken Persson

COO
It's timely, it's relevant and it's fun! Centrical really engages employees in following their performance, and improving it. Testimonial By Ken Persson
Centrical testimonial

Neomie Rothnie,

QA Manager Customer Care
We're very happy with the results this platform is yielding for us. Employees' engagement in the learning process is amazing. Testimonial By Neomie Rothnie,
Centrical testimonial

Allan Morales

Regional Training Manager
Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform. Testimonial By Allan Morales

Case Studies

Computer Software

CASE STUDY HP

HP used Centrical to boost engagement with its channel sales partners. Before Centrical, partners rarely used HP's learning content or collaboration tools. With Centrical, 31% of partners logged in a...nd learned at least once a week. HP saw a 50X higher completion rate for learning modules. This helped partners learn more and sell HP products better.

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Hospitality

CASE STUDY A leading global hospitality company

Centrical helped a leading global hospitality company improve new hire retention in Reservations and Customer Care. The company faced high early attrition and lacked visibility into onboarding progre...ss. Centrical's gamified onboarding platform engaged new hires and provided real-time insights for leaders. As a result, early attrition dropped by 50%, job abandonment decreased by 8%, and personal reasons for leaving fell by 5%.

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Consumer Services

CASE STUDY Teleperformance

Centrical helped Teleperformance improve agent engagement and performance. Teleperformance used Centrical to create performance challenges and learning missions for its agents and supervisors. The pl...atform integrated easily with Teleperformance's existing systems. As a result, Teleperformance saw a 60% reduction in call flow errors and a 15% improvement in ratings by medical professionals. Jaime Parra, Project Manager, said Centrical was an ideal fit to drive agent performance results.

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Financial Services

CASE STUDY Blake Collections

Blake Collections used Centrical to boost employee engagement and business growth. The company applied game mechanics to set goals, track progress, and motivate staff. Agents completed about 1,400 le...arning missions and 2,400+ performance challenges. Coaching visibility improved with dashboards, making it easier to spot areas for improvement. The solution helped employees build skills and meet performance goals.

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Insurance

CASE STUDY Simply Business, a UK insurance

Centrical’s AI Performance Experience Platform helped Simply Business, a UK insurance provider, improve its contact center operations. The platform enabled frontline teams to adapt quickly, stay comp...liant, and deliver strong customer service. Simply Business achieved a 94% average login rate among consultants and saved 10 hours per week per team leader with automated insights. The company also saw an 88% success rate on learning campaigns, saving 1-2 hours creating new content.

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CASE STUDY Itel

Centrical helped Itel, a business outsourcing customer experience partner, improve employee engagement and performance for their client in the travel and hospitality sector. Itel used Centrical's pla...tform for personalized learning, coaching, and quality assurance. The platform achieved a 97% engagement rate within 9 months. Itel reached a 95 VoC score, surpassing their target of 93. They also achieved 95% adherence to average handle time (AHT).

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Video

Centrical: The Employee Performance eXperience Platform

Video Thumbnail

Frequently Asked Questions(FAQ)

for Centrical

What is Centrical?

Centrical is an employee engagement and performance management platform that improves employee engagement, proficiency and performance. It is suited for any businesses looking to boost employee performance, employee engagement and improve business agility.

It features advanced gamification, personalized micro learning and performance management that empower them with real-time performance tracking, engage them with challenges, levels & prizes, and offer prompts and micro learning that will help to achieve goals.

It provides advanced enterprise gamification that connects to employee emotionally to work for a positive and productive work culture. The personalized micro learning provides the right learning to the right employee based on their knowledge and performance data. The real-time performance management supports with continuous performance tracking and feedback to increase employee effectiveness and efficiency.

What is Centrical used for?

Centrical is a Sales Performance Management Software mainly used by its customers to Improve Efficiency and Increase Sales & Revenue by Engagement Management, Performance Management and Coaching .

What are the top features of Centrical?

Gamification, Personalization and Microlearning are some of the top features of Centrical.

Who uses Centrical?

Centrical is used by Information Technology And Services, Financial Services and Consumer Electronics among other industries.

What are Centrical alternatives?

SalesScreen, Performyard, Lattice and LogicMonitor Platform are popular alternatives for Centrical.

Where is Centrical located?

Centrical is headquartered at 33 W 60th St, New York, 10023, US.
lightning

Peers used Centrical for engagement management and performance management

Centrical Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (19)
Custom Reports

4.73/5 ★

Read Reviews (40)
Analytics

4.69/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (19)
Custom Reports

4.73/5 ★

Read Reviews (40)
Analytics

4.69/5 ★

Read Reviews (22)

Software Failure Risk Guidance

?

for Centrical

Overall Risk Meter

Low Medium High

Top Failure Risks for Centrical

Centrical News

Awards

Centrical Named Leader in 2025 SPARK Matrix for Workforce Engagement Management by QKS Group - The Manila Times

Centrical has been named a leader in the 2025 SPARK Matrix for Workforce Engagement Management by QKS Group. This recognition highlights Centrical's innovation in integrating performance, learning, and quality management into a unified platform. The platform's capabilities in real-time data usage for engagement and continuous improvement have been pivotal in transforming frontline workforce strategies.

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Awards

Centrical Wins Workforce Innovation of the Year at the 2025 CCW Excellence Awards - The Manila Times

Centrical received the Workforce Innovation of the Year award at the 2025 CCW Excellence Awards, recognizing its AI-powered platform for improving frontline employee performance in contact centers and other industries. The award highlights Centricals advancements in digital coaching, gamification, and performance management solutions for enterprise clients.

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Product

Centrical Unveils Agentic AI Innovations to Power Frontline Agility and Performance

Centrical introduces Agentic AI innovations to enhance frontline agility and performance.

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Awards

Centrical Wins Bronze Stevie Award in 2025 Stevie Awards for Sales & Customer Service

Centrical won a Bronze Stevie Award in the 2025 Stevie Awards for Sales & Customer Service.

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Centrical Profile

Company Name

Centrical

Company Website

https://centrical.com/

HQ Location

33 W 60th St, New York, 10023, US

Employees

51-100

Social

Facebook Linkedin

Financials

SERIES C