Centrical Overview

Centrical addresses the challenge of frontline team engagement and performance through its all-in-one platform. It offers a solution for performance management by integrating personalized coaching and continuous learning. This platform is designed to enhance frontline employee success, directly impacting business results. By focusing on personalized development, Centrical ensures that team members receive the guidance they need to excel in their roles. This approach not only boosts individual performance but also contributes to overall business growth.

Use Cases

Customers recommend Engagement Management, Performance Management, Coaching, as the business use cases that they have been most satisfied with while using Centrical.

Other use cases:

  • Onboarding
  • Workflow Management
  • Collaboration
  • Create Learning Path
  • Helpdesk Management
  • Motivation Management
  • Campaign Management
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Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Centrical.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Internal Communications
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Increase Customer Life Time Value
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Centrical Use-Cases and Business Priorities: Customer Satisfaction Data

Centrical's features include Gamification, Personalization, Microlearning, etc. and Centrical support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Centrical analytics capabilities include Custom Reports, and Analytics.

Reviews

"In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow." - DEE NILLES

Centrical, SalesScreen, Performyard, Lattice, LogicMonitor Platform, etc., all belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Centrical is the top gamification platform for boosting team performance. Teams are engaged, motivated, and inspired through dynamic challenges and rewards.

Popular Business Setting

for Centrical

Top Industries

  • Information Technology and Services
  • Financial Services
  • Consumer Electronics

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Centrical is popular in Information Technology And Services, Financial Services, and Consumer Electronics and is widely used by Small Business, Mid Market, and Large Enterprise.

Centrical Customer wins, Customer success stories, Case studies

What solutions does Centrical provide for Engagement Management?

What Are the key features of Centrical for Performance Management?

What benefits does Centrical offer for Coaching?

How does Centrical address your Onboarding Challenges?

What makes Centrical ideal for Workflow Management?

107 buyers and buying teams have used Cuspera to assess how well Centrical solved their Sales Performance Management needs. Cuspera uses 931 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

CUSTOMERS TESTIMONIALS
Centrical testimonial

DEE NILLES

Senior Business Program Manager

Microsoft
In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow. Testimonial By DEE NILLES
Centrical testimonial

Allan Morales

Regional Training Manager
Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform. Testimonial By Allan Morales
Centrical testimonial

Ken Persson

COO
It's timely, it's relevant and it's fun! Centrical really engages employees in following their performance, and improving it. Testimonial By Ken Persson
CUSTOMERS TESTIMONIALS
Centrical testimonial

DEE NILLES

Senior Business Program Manager

Microsoft
In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow. Testimonial By DEE NILLES
Centrical testimonial

Allan Morales

Regional Training Manager
Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform. Testimonial By Allan Morales
Centrical testimonial

Ken Persson

COO
It's timely, it's relevant and it's fun! Centrical really engages employees in following their performance, and improving it. Testimonial By Ken Persson

Itel - Hospitality - Hospitality

Centrical helped Itel boost employee engagement for their customer care and reservation teams. Within 9 months, platform engagement reached 97%. Itel achieved a 95 VoC score, surpassing their target.... 95% of agents adhered to average handle time goals. The solution included personalized coaching, real-time QA audits, and recognition programs. Over 4,000 coaching tips and nearly 2,000 kudos were delivered to staff.

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Swiss Life Select - Insurance - Insurance

Centrical helped Swiss Life Select boost sales performance. Sales per agent rose by 10.4%. The company saw a 12.5% increase in sales for its best month ever. Swiss Life Select used Centrical’s platfo...rm to give agents real-time leaderboards and performance tracking on their phones. This digital solution increased motivation and healthy competition. The result was a stronger performance-driven culture and more cross-selling across products.

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Blake Collections - Financial Services - Financial Services

Centrical helped Blake Collections, a South African debt collection company, boost employee engagement using gamification. Agents completed over 1,400 learning missions and 2,400 performance challeng...es. The platform replaced manual coaching with automated dashboards, making it easier to track progress and identify skill gaps. Flexible incentive programs like "Blake Bucks" motivated both top and middle-tier performers. Blake saw improved employee engagement, better coaching visibility, and enhanced skill development across teams.

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A leading global hospitality company - Hospitality - Hospitality

Centrical helped a leading global hospitality company cut early attrition by 50% in its reservation and customer care teams. The company used Centrical to gamify and personalize onboarding, giving le...aders real-time insights into new hire progress. This made it easier to spot disengagement and follow up on missed training. The platform also reduced job abandonment by 8% and personal reasons for leaving by 5%. Leaders could track onboarding completion and training participation without relying on external data teams.

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Bread Financial - Financial Services - Financial Services

Centrical helped Bread Financial boost employee productivity by 22% and increase customer advocacy scores by 15%. Bread Financial used Centrical to empower associates, improve engagement, and reduce ...turnover. The platform enabled data-driven recognition, feedback, and coaching. In just six months, associates sent over 6,400 kudos and earned 29,000 badges. Bread Financial saw measurable gains in employee performance and engagement.

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MSX International - Automotive - Automotive

Centrical helps MSX International boost employee engagement for 6,000 staff across 80 countries. MSX uses Centrical's gamified, rewards-based learning platform to deliver personalized microlearning a...nd real-time performance management. The solution adapts to diverse learner needs in the automotive industry. MSX gains better business insights and earns client trust, improving training outcomes and decision-making. Customer service and platform flexibility stand out as key benefits.

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Centrical: The Employee Performance eXperience Platform

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Frequently Asked Questions(FAQ)

for Centrical

What is Centrical?

Centrical is an employee engagement and performance management platform that improves employee engagement, proficiency and performance. It is suited for any businesses looking to boost employee performance, employee engagement and improve business agility.

It features advanced gamification, personalized micro learning and performance management that empower them with real-time performance tracking, engage them with challenges, levels & prizes, and offer prompts and micro learning that will help to achieve goals.

It provides advanced enterprise gamification that connects to employee emotionally to work for a positive and productive work culture. The personalized micro learning provides the right learning to the right employee based on their knowledge and performance data. The real-time performance management supports with continuous performance tracking and feedback to increase employee effectiveness and efficiency.

What is Centrical used for?

Centrical is a Sales Performance Management Software mainly used by its customers to Improve Efficiency and Increase Sales & Revenue by Engagement Management, Performance Management and Coaching .

What are the top features of Centrical?

Gamification, Personalization and Microlearning are some of the top features of Centrical.

Who uses Centrical?

Centrical is used by Information Technology And Services, Financial Services and Consumer Electronics among other industries.

What are Centrical alternatives?

SalesScreen, Performyard, Lattice and LogicMonitor Platform are popular alternatives for Centrical.

Where is Centrical located?

Centrical is headquartered at 33 W 60th St, New York, 10023, US.
lightning

Peers used Centrical for engagement management and performance management

Centrical Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (19)
Custom Reports

4.73/5 ★

Read Reviews (40)
Analytics

4.69/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (19)
Custom Reports

4.73/5 ★

Read Reviews (40)
Analytics

4.69/5 ★

Read Reviews (22)

Software Failure Risk Guidance

?

for Centrical

Overall Risk Meter

Low Medium High

Top Failure Risks for Centrical

Centrical News

Product

Centrical Launches AI Role-Play Simulations and Coaching to Close the Frontline Readiness Gap - The Manila Times

Centrical has launched AI Role-Play simulations and coaching, designed to enhance frontline employee readiness by providing realistic practice environments. This solution integrates with Centrical's Performance Intelligence Platform, offering personalized feedback and continuous skill development. It aims to close the gap between training and real-world job readiness, improving metrics like sales conversion and customer satisfaction. The AI Role-Play is available for early access, with a full rollout by Q2 2026.

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Awards

Centrical Named Leader in 2025 SPARK Matrix for Workforce Engagement ...

Centrical has been named a leader in the 2025 SPARK Matrix for Workforce Engagement Management by QKS Group. This recognition highlights Centrical's innovation in integrating performance, learning, and quality management into a single platform, enhancing frontline workforce engagement. The platform's AI-driven capabilities support continuous employee development and alignment with business goals.

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Awards

Centrical Named Leader in 2025 SPARK Matrix for Workforce Engagement Management by QKS Group - The Manila Times

Centrical has been named a leader in the 2025 SPARK Matrix for Workforce Engagement Management by QKS Group. This recognition highlights Centrical's innovation in integrating performance, learning, and quality management into a unified platform. The platform's capabilities in real-time data usage for engagement and continuous improvement have been pivotal in transforming frontline workforce strategies.

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Awards

Centrical Wins Workforce Innovation of the Year at the 2025 CCW Excellence Awards - The Manila Times

Centrical received the Workforce Innovation of the Year award at the 2025 CCW Excellence Awards, recognizing its AI-powered platform for improving frontline employee performance in contact centers and other industries. The award highlights Centricals advancements in digital coaching, gamification, and performance management solutions for enterprise clients.

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Centrical Profile

Company Name

Centrical

Company Website

https://centrical.com/

HQ Location

33 W 60th St, New York, 10023, US

Employees

51-100

Social

Facebook Linkedin

Financials

SERIES C