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Centrical

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(2392 Reviews, Testimonials & Expert Opinions)
(2392 Reviews, Testimonials & Expert Opinions)

Centrical: Enterprise Gamification Software as a Service Platform

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About Centrical

Centrical is an employee engagement and performance management platform that improves employee engagement, proficiency and performance. It is suited for any businesses looking to boost employee performance, employee engagement and improve business agility.

It features advanced gamification, personalized micro learning and performance management that empower them with real-time performance tracking, engage them with challenges, levels & prizes, and offer prompts and micro learning that will help to achieve goals.

It provides advanced enterprise gamification that connects to employee emotionally to work for a positive and productive work culture. The personalized micro learning provides the right learning to the right employee based on their knowledge and performance data. The real-time performance management supports with continuous performance tracking and feedback to increase employee effectiveness and efficiency.

Reviews - Customer Testimonials

OMER DROR

Business division manager

Ness Digital Engineering

OMER DROR

Business division manager

Ness Digital Engineering

Employees are ecstatic, learn more and we are seeing benefits every day. In my view this is the definition of success.

DEE NILLES

Senior Business Program Manager

Microsoft

DEE NILLES

Senior Business Program Manager

Microsoft

In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.

Allan Morales

Regional Training Manager

Allan Morales

Regional Training Manager

Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform.

Reviews - Case Studies

Case Study Comdata

Comdata's consistent process drives performance Comdata operates 110+ contact centers in 22 countries. It wanted goals managed and tracked centrally while still personalized to fit different teams and locations. Using Centrical for centralized performance management mixed with gamification and micr...olearning helped Comdata achieve impressive results.

Read Story →

Comdata's consistent process drives performance Comdata operates 110+ contact centers in 22 countries. It wanted goals managed and tracked centrally while still personalized to fit different teams and locations. Using Centrical for centralized performance management mixed with gamification and micr...olearning helped Comdata achieve impressive results.

Read Story →

Case Study Microsoft

Microsoft drives down absenteeism by 12% and boosts productivity

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Microsoft drives down absenteeism by 12% and boosts productivity

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Case Study Sykes

Sykes speeds-up onboarding without compromising on competency

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Sykes speeds-up onboarding without compromising on competency

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Peer and Expert Opinions
for Centrical

Goals

Improve efficiency and Increase sales & revenue are the most popular goals peers achieved using Centrical .

Other goals:

  • Scale best practices
  • Improve ROI
  • Enhance customer relationships
  • Improve stakeholder relations
  • Improve digital and social presence
  • Improve internal communications
  • Increase customer life time value
See all goals See less goals

Channels

It is the best suited for channel partners, phone calls, social media, channels.

Other channels:

  • games
  • website
  • offline
  • promotions
  • mobile
  • point of sale
  • on premises
  • user generated content
  • blogs
  • print media
  • magazine
  • trade shows
See all channels See less channels

Processes

Peers recommend engagement management, performance management, channel marketing, as the business processes that they have been most satisfied while using Centrical .

Read Peer and Expert Experience for Business Use Cases

Engagement management

Engaging and following up

Performance management

Channel marketing With Channel partners

Training & onboarding With Channel partners

Workflow management

Helpdesk management With Phone calls and Website

Courses & assessment

Create learning path

Lead engagement

Collaboration With Games and Mobile

Contact list management With Phone calls

Customer case management

Customer feedback management

Measuring customer satisfaction

Communication management With Social media

Sending & publishing communications With Social media

Lead qualification With Channel partners

Lead qualification: technographic With Channel partners

Cross selling

Campaign management

Loyalty management

Social media management With Social media

Lead management

Motivation management

Sales call management With Phone calls

Touchpoint management

Upselling

Products & pricelist management With Phone calls

Offer management

Knowledge management With Social media

Buyer engagement

Content management

Bundling of products

See allless Activities

Popular Business Setting
for Centrical

Top Industries

  • Information Technology and Services
  • Pharmaceuticals
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Centrical to Improve efficiency and Increase sales & revenue

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IT and Other Capabilities
for Centrical

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Chat Support

Phone Support

24/7 Support

Email Support

Other

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Custom Reports

Analytics

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Centrical

First 5 Reports are Free

Vendor Profile Details

Company Name Centrical
Company Website https://centrical.com/
HQ Location 33 W 60th St, New York, 10023, US
Employees 51-100
Social
Financials Series B