cuspera logo CUSPERA

Centrical

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1673 Reviews, Testimonials & Expert Opinions)
(1673 Reviews, Testimonials & Expert Opinions)

Centrical: Enterprise Gamification Software as a Service Platform

AI Powered
Get Fit Assessment

About Centrical

Centrical is an employee engagement and performance management platform that improves employee engagement, proficiency and performance. It is suited for any businesses looking to boost employee performance, employee engagement and improve business agility.

It features advanced gamification, personalized micro learning and performance management that empower them with real-time performance tracking, engage them with challenges, levels & prizes, and offer prompts and micro learning that will help to achieve goals.

It provides advanced enterprise gamification that connects to employee emotionally to work for a positive and productive work culture. The personalized micro learning provides the right learning to the right employee based on their knowledge and performance data. The real-time performance management supports with continuous performance tracking and feedback to increase employee effectiveness and efficiency.

Evaluating Centrical for your Sales Performance Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 1673 insights from peers and experts who used Centrical to help you determine how well it fits your Sales Performance Management needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Centrical solves your Sales Performance Management needs.

Customer Testimonials

OMER DROR

Business division manager

Ness Digital Engineering

OMER DROR

Business division manager

Ness Digital Engineering

Employees are ecstatic, learn more and we are seeing benefits every day. In my view this is the definition of success.

DEE NILLES

Senior Business Program Manager

Microsoft

DEE NILLES

Senior Business Program Manager

Microsoft

In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.

Allan Morales

Regional Training Manager

Allan Morales

Regional Training Manager

Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform.

Case Studies

Case Study Comdata

Comdata's consistent process drives performance Comdata operates 110+ contact centers in 22 countries. It wanted goals managed and tracked centrally while still personalized to fit different teams and locations. Using Centrical for centralized performance management mixed with gamification and micr...olearning helped Comdata achieve impressive results.

Read Story →

Comdata's consistent process drives performance Comdata operates 110+ contact centers in 22 countries. It wanted goals managed and tracked centrally while still personalized to fit different teams and locations. Using Centrical for centralized performance management mixed with gamification and micr...olearning helped Comdata achieve impressive results.

Read Story →

Case Study Microsoft

Microsoft drives down absenteeism by 12% and boosts productivity

Read Story →

Microsoft drives down absenteeism by 12% and boosts productivity

Read Story →

Case Study Sykes

Sykes speeds-up onboarding without compromising on competency

Read Story →

Sykes speeds-up onboarding without compromising on competency

Read Story →

Peer and Expert Opinions
for Centrical

Goals

Scale best practices and Improve efficiency are the most popular goals peers achieved using Centrical .

Other goals:

  • Increase sales & revenue
  • Enhance customer relationships
  • Improve ROI
  • Improve internal communications
  • Improve stakeholder relations
  • Improve digital and social presence
  • Increase customer life time value
See all goals See less goals

Channels

It is the best suited for channel partners, phone calls, games, channels.

Other channels:

  • social media
  • offline
  • website
  • promotions
  • mobile
  • on premises
  • user generated content
  • blogs
  • print media
  • magazine
  • point of sale
  • trade shows
See all channels See less channels

Processes

Peers recommend engagement management, performance management, coaching, as the business processes that they have been most satisfied while using Centrical .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Engagement management

"...This commentary on a recent Wall Street Journal article reviews why service agents need more engagement and enablement. ..."
Everyone Shouldn t Have to Hate Customer Service

engaging and following up

Performance management

"...A new narrative on Centrical's employee performance management platform is called A Better World...."
Microlearning Archives

Coaching

"...The firm adds, most platforms include manager coaching tools, social feedback and goal/objective management at a minimum...."
The Absurdity of the Annual Performance Review

+39 more business use cases

Our AI advisor, Wyz, harnessed 1673 insights from peers and experts to help you assess how these Centrical use cases fit your Sales Performance Management needs.

Popular Business Setting
for Centrical

Top Industries

  • Information Technology and Services
  • Pharmaceuticals
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Centrical to Scale best practices and Improve efficiency

Verify if it works for you

Peer and Expert Opinion on Features
for Centrical

  • Low
  • Medium
  • High

Personalization

Gamification

Microlearning

Dashboard

Alerts: popups & Notifications

IT and Other Capabilities
for Centrical

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Phone Support

24/7 Support

Email Support

Chat Support

Other

AI Powered

Custom Reports

Analytics

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Centrical

Vendor Profile Details

Company Name Centrical
Company Website https://centrical.com/
HQ Location 33 W 60th St, New York, 10023, US
Employees 51-100
Social
Financials Series B