CDC Software helped Polar, a global fitness device maker, improve international call handling. Polar needed a CRM-telephony integration that could... identify caller locations for over 40 countries. CDC built a custom connector using E.164 number formats and integrated it with Zendesk and Cisco telephony. The solution enabled Click-2-Call, letting agents make outbound calls directly from the CRM. Polar now handles international calls faster, with better workflow and more personalized customer service.
CDC Software delivered a custom CRM-telephony integration for Polar, a global heart rate device maker. The solution used E.164 number... formats to identify caller locations for over 40 countries. Agents now use Click-2-Call in Zendesk, making international calls faster and more accurate. The platform improved workflow, call personalization, and customer experience. Polar no longer needs to ask callers for their location, saving time and reducing errors.
CDC Software delivered a custom CRM-telephony integration for Polar, a global retailer and manufacturer of heart rate monitors. Polar needed to... identify caller locations for over 40 countries using phone numbers. CDC built a connector supporting E.164 formats and dynamic dialing rules. The solution integrated with Zendesk and enabled Click-2-Call, improving call efficiency and workflow. Polar now personalizes calls and enhances customer experience with location-based CTI features.
CDC Software delivered a CRM-telephony integration for Polar, a heart rate device maker. The solution linked Cisco telephony with Zendesk... CRM. It used E.164 number formats to identify caller locations for over 40 countries. The platform enabled dynamic call management and outbound dialing rules. Agents used a softphone app to handle calls directly in Zendesk.
CDC Software helped Polar, a global retailer and manufacturer of heart rate monitors, improve international call management. Polar needed a... CRM-telephony integration that could identify caller locations from phone numbers across 40+ countries. CDC Software built a custom connector using E.164 number formats and dynamic dialing rules. The solution enabled Click-2-Call from within Zendesk, saving time and reducing errors. Polar now handles international calls more efficiently and delivers a better customer experience.
CDC Software helped Polar, a global fitness device maker, improve international call management. Polar needed a CRM-telephony integration that could... identify caller location from phone numbers in over 40 countries. CDC built a custom connector for Zendesk and Cisco, using E.164 number formats and dynamic outbound dialing rules. The Click-2-Call feature let agents make calls directly from the CRM, saving time and reducing errors. Polar now handles international calls faster and personalizes customer interactions.
Retail Case Studies and Customer Success Stories with CDC Software
Chico's
- Retail
- Large
Fort Myers, USA
Chico's used CDC Software to integrate CRM and telephony across two call centers. They kept different telephony systems but unified... operations with a single software solution. CDC Software enabled standard training and procedures for agents. Chico's improved customer service efficiency and reduced costs. The platform required little maintenance and improved the customer experience.
CDC Software enabled Chico's to unify CRM and telephony systems across two contact centers. The solution integrated Cisco and inContact... telephony with Zendesk CRM, creating a standardized workflow. Chico's improved customer service efficiency and streamlined agent training. The CDC platform proved reliable, cost-effective, and easy to maintain. Chico's enhanced customer experience and reduced operational costs with this CRM-telephony integration.
CDC Software enabled Chico's to integrate CRM and telephony across two contact centers. The solution unified different systems, including Cisco,... inContact, and Zendesk, into a single platform. Chico's improved customer service efficiency and standardized training and procedures. The platform reduced costs and required minimal maintenance. Chico's delivered a better customer experience with flexible CTI instances.
CDC Software delivered CRM-telephony integration for Chico's, a large retail women's clothing chain. Chico's needed a unified but flexible solution... for two contact centers using different telephony systems and CRM instances. CDC Software enabled seamless integration with pre-built connectors for Cisco and inContact, standardizing operations and simplifying training. Chico's improved customer service efficiency, reduced costs, and enhanced the customer experience with a reliable, low-maintenance platform.
Chico’s used CDC Software to integrate CRM and telephony across two contact centers. They kept different telephony systems but unified... operations with a single software solution. This made training and procedures easier and more consistent for agents. Chico’s improved customer service efficiency and reduced costs. The CDC platform required little maintenance and helped deliver a better customer experience.
CDC Software helped Chico's integrate CRM and telephony systems across two contact centers. Chico's used different telephony and CRM systems... at each site. CDC Software provided a single solution with flexible configuration for both centers. This made training and procedures easier and more consistent. Chico's improved customer service efficiency and reduced costs. The platform required little maintenance and improved the customer experience.
Telecommunications Case Studies and Customer Success Stories with CDC Software
T-Mobile
- Telecommunications
- Very Large
CDC Software integrated Avaya telephony with Zendesk CRM for T-Mobile's HR and IT support desks. The solution automated ticket creation,... improved compliance, and enabled real-time screen pops for faster support. Human Resources gained secure caller verification and detailed escalation tracking. The flexible CDC platform allowed post-launch adjustments without code changes. T-Mobile saw seamless integration, better workflow, and improved call center efficiency.
CDC Software integrated T-Mobile’s Avaya telephony with Zendesk CRM for global HR and IT support desks. The solution automated ticket... creation, improved compliance, and enabled real-time screen pops for faster support. Human Resources gained secure caller verification and detailed escalation tracking. The flexible CDC platform allowed post-launch adjustments without code changes. T-Mobile saw improved call center efficiency, seamless workflow integration, and better customer experience.
CDC Software integrated T-Mobile's Avaya telephony with Zendesk CRM for HR and IT support desks. Manual support call processes were... replaced with automated ticketing and real-time screen pops. The solution enabled compliance, improved call handling, and enhanced privacy for HR. CDC's platform tracked escalations and provided detailed reporting. T-Mobile saw improved efficiency, seamless integration, and better customer experience in their call centers.
