Real-World Case Studies and Customer Success Stories with CallFinder

CallFinder helped Centris Credit Union automate their QA process. Before using CallFinder, their QA was manual and time-consuming. The software... made scoring calls faster and easier. This freed up time for the team. Centris Credit Union recommends CallFinder for improving call center efficiency.
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CallFinder helped Verve, a Credit Union, improve their call center quality monitoring. Before CallFinder, Verve could only review 5 calls... per agent each month and spent too much time on manual reviews. They had no way to track call topics or analyze sentiment. With CallFinder’s automated call scoring, Verve deployed the system in four weeks. The new solution let them review more calls, track trends, and focus on coaching. This made their quality assurance process faster and more effective.
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CallFinder helped Erin Carmona and her team reduce the time needed to review patient calls. The solution provided timely call... data and actionable insights. This improved the patient experience for their Dental clients. Automated call review made the process faster and more efficient. The team could act on insights to enhance service quality.
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CallFinder and 800response helped Kohler improve call center performance. Kohler used automated call analytics and CRM integration to track leads... and marketing channels. The solution reduced lead response times and improved script compliance. Kohler increased set rates by 50% and exceeded sales goals. Automated scorecards gave unbiased agent evaluations. Kohler optimized marketing investments and dealer performance with these tools.
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CallFinder helped National Tubs Company improve agent training and customer experience. The company used CallFinder to monitor agent-customer calls and... find script compliance issues. They quickly identified agents using outdated scripts and coached them. CallFinder also found agents using incorrect pricing terms. The tool let them track caller inquiries about VA, Medicaid, and Medicare benefits. National Tubs Company now uses data from CallFinder to improve marketing and deliver better service.
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CallFinder helped Methodist Health System improve debt collection with speech analytics. Before, they struggled to measure agent performance and had... long call times. CallFinder's cloud-based solution gave them automated call transcriptions, scorecards, and sentiment analysis. Managers used these tools for weekly coaching and better feedback. The system made agent reviews more complete and improved call consistency. Methodist Health System now tracks performance with data, not just complaints.
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CallFinder helped RoadVantage improve contact center performance with speech analytics. RoadVantage wanted more consistent agent compliance, better coaching, and higher... customer satisfaction. CallFinder provided automated scorecards, easy integration, and custom reporting. RoadVantage reduced average talk time by 10–14%. The company improved script compliance, agent training, and customer experience. Coaching efforts now align agents with company messaging, boosting customer loyalty.
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CallFinder helped Revenue Enterprises automate call scorecards using speech analytics. The company moved from manual sampling to monitoring 100% of... calls. This improved compliance tracking and agent coaching. They identified the top 10 inbound call reasons. Supervisors now use insights to train agents and improve customer experience. CallFinder's solution increased efficiency and compliance in their contact center.
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