Real-World Case Studies and Customer Success Stories with C2CRM

C2CRM helped Basement Waterproofing Specialists manage leads, customer communication, sales, and support. BWS used C2CRM’s SMS/texting feature to improve response rates. Sales agents saw much better ...replies to text messages than calls or emails. BWS created text templates for key steps like inspections and proposals. Now, 95% of their texts are received and read. Management uses C2CRM to track follow-ups and analyze project outcomes.
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C2CRM helped Brint Electric organize its sales team and boost business. The CRM made it easy for sales reps to track calls, manage prospects, and run email marketing campaigns. Brint Electric used C2...CRM to grow from zero to $3 million in prospects in one year. The company values Clear C2’s fast, personal support and stable staff. C2CRM’s features and pricing surprised Brint Electric with their value.
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C2CRM helped Equipment Corporation of America automate customer relationships and sales processes. ECA used C2CRM to track sales numbers by region, manufacturer, and category. The sales team could em...ail quotes with custom PDFs and manage the pipeline more efficiently. C2CRM's cloud-based solution gave everyone instant access to customer information. ECA improved efficiency and customer satisfaction with C2CRM.
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C2CRM helped Aiphone, a provider of intercom technology, overcome challenges from the economic downturn. The sales and support teams use C2CRM to track customer activity and spot market trends. C2CRM... replaced a failed $500,000 CRM project, with installation completed in just 32 hours for under $70,000. The system improved productivity, reduced training time, and cut operating costs. Many processes are now paperless, saving time and money.
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C2CRM helped Jameco Electronics connect their JD Edwards ERP with their eCommerce catalog. Jameco needed a CRM that worked with Microsoft Outlook and could handle real-time data sharing. The company ...wanted to improve customer retention and grow 30% each year. C2CRM provided integration, sales automation, and marketing tools. Jameco plans to use C2CRM analytics to find the best products and target new customers.
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C2CRM helped Dean Foods automate HR data entry and track employee requests. Before C2CRM, HR managed records manually, causing delays when staff were absent. With C2CRM, HR created and tracked ticket...s, received automatic notifications, and used reports to spot trends. The system expanded from 1-2 email groups to 14, streamlining the process. Dean Foods saw faster results and better resource allocation with C2CRM.
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C2CRM helped RC Fine Foods manage new sales opportunities and track samples, orders, and invoices. The company used C2CRM to monitor customer order cycles and reach out to customers who missed their ...usual order times. Sales reps gained full access to the sample request process, improving follow-up with customers and prospects. C2CRM's open architecture allowed for a flexible, customized system that integrated with existing data. RC Fine Foods improved efficiency, customer loyalty, and business processes with C2CRM.
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C2CRM helped Peninsular Cylinder Co. improve its sales process. The company needed better sales tools and real-time data. Their old CRM lacked sales data and pipeline analysis. C2CRM integrated with ...their ERP systems, first JobBOSS and then Epicor, to sync company, contact, quote, order, and shipment data. Now, sales staff see up-to-date business transactions and customer info in one place. Dashboards give regional staff visibility into customer activity. The solution is user-friendly and supports efficient sales operations.
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C2CRM helped Wakefield-Vette, a global leader in thermal solutions, improve efficiency and automate customer relationships. The company wanted a CRM that was easy to use and could adapt to their uniq...ue business processes. C2CRM provided a customer-focused approach and a flexible implementation model. Wakefield-Vette saw significant time savings and better efficiency in their sales process. The solution promoted high user adoption and added features used daily.
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C2CRM helps DMC Network manage its partner network. The system lets DMC Network track multiple customer touchpoints and share program opportunities with partners. DMC Network can monitor partner succ...ess rates, event dates, and revenue. The cloud-based and mobile C2CRM platform gives instant access to customer and prospect data. This improves partner involvement and business processes for DMC Network.
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