Brand24 Overview

Brand24 delivers real-time insights into brand mentions across various digital platforms, including social media, news, blogs, and more. This AI-driven social listening tool empowers businesses to protect their brand reputation by tracking over 25 million online sources. Companies can measure brand awareness and analyze competitors effectively. The platform provides unique customer insights, helping businesses understand audience sentiment and trends. A standout feature is its ability to track hashtags and deliver reliable metrics, ensuring no critical mention is missed. Brand24's capabilities are backed by over a decade of experience and a team of 80+ specialists, providing businesses with forward-looking tools to maintain a competitive edge in the digital landscape.

Use Cases

Customers recommend Social Media Management, Tracking & Monitoring Communications, Engagement Management, as the business use cases that they have been most satisfied with while using Brand24.

Other use cases:

  • Helpdesk Management
  • Sending & Publishing Communications
  • Public Relations
  • Campaign Management
  • Lead Tracking
  • Influencer Marketing
  • Generation Of New Leads
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Business Priorities

Acquire Customers and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Brand24.

Other priorities:

  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve ROI
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Establish Thought Leadership
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Brand24 Use-Cases and Business Priorities: Customer Satisfaction Data

Brand24 works with different mediums / channels such as Social Media.

Brand24's features include Alerts: Popups & Notifications, Dashboard, Personalization, etc. and Brand24 support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Brand24 analytics capabilities include Analytics, and Custom Reports.

Reviews

"While working on the new app, we were interested how our users were using the older version, and how they would like to do it in the ideal world. To find out, we used Brand24 social media monitoring - we simply took a look at markets where were pres...ent" - Krzysiek Radoszewski

Brand24, Statusbrew, Eclincher social media management, Kontentino, Determ, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Brand24 is the #1 AI social listening tool providing instant access to mentions and insights across various platforms. Social media, news, blogs, videos, forums, podcasts, and reviews are monitored.

Popular Business Setting

for Brand24

Top Industries

  • Marketing and Advertising
  • Internet
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Brand24 is popular in Marketing And Advertising, Internet, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Brand24 Use Cases

How can Brand24 optimize your Social Media Management Workflow?

How efficiently Does Brand24 manage your Tracking & Monitoring Communications?

Why is Brand24 the best choice for Engagement Management?

How can Brand24 optimize your Helpdesk Management Workflow?

37+ more Business Use Cases

29 buyers and buying teams have used Cuspera to assess how well Brand24 solved their Social Media Marketing needs. Cuspera uses 2726 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Brand24 testimonial

Krzysiek Radoszewski

Marketing Lead, Central & Eastern Europe

Uber

While working on the new app, we were interested how our users were using the older version, and how they would like to do it in the ideal world. To find out, we used Brand24 social media monitoring - we simply took a look at markets where were present Testimonial By Krzysiek Radoszewski
CUSTOMERS TESTIMONIALS
Brand24 testimonial

Krzysiek Radoszewski

Marketing Lead, Central & Eastern Europe

Uber

While working on the new app, we were interested how our users were using the older version, and how they would like to do it in the ideal world. To find out, we used Brand24 social media monitoring - we simply took a look at markets where were present Testimonial By Krzysiek Radoszewski

Case Studies

Marketing and Advertising

CASE STUDY GreenRoom

Brand24 helped GreenRoom, a PR and digital marketing agency, track and manage online mentions for their client Emporia. GreenRoom switched from Google Alerts to Brand24 for easier and faster monitori...ng. With Brand24, they set up real-time notifications and improved their ability to engage on forums and Reddit. This led to a 1000% increase in views and a 300% increase in followers on Reddit. GreenRoom gained better insights and built more trust with online communities.

Internet

CASE STUDY Zrzutka.pl

Brand24 helps Zrzutka.pl grow in Poland and expand globally with 4fund.com. Zrzutka.pl uses Brand24 to monitor online mentions and fundraisers. The tool helps them find important posts, even when not... tagged. Brand24 supports market research and competition analysis for international growth. Slack integration makes daily monitoring easier for the team.

Education

CASE STUDY SWPS University

Brand24 helped SWPS University with scientific research on consumer perceptions of perfume scents. The challenge was collecting and analyzing large amounts of social media data for a master's thesis.... Brand24 provided easy access to social media narratives, saving significant time and effort. The tool's intuitive interface and analytics features made data collection and analysis fast and simple. This allowed the researcher to focus on drawing conclusions and understanding cultural differences in scent perception.

Information Technology and Services

CASE STUDY Traffit

Brand24 helps Traffit generate 500 qualified leads every month. Traffit uses Brand24 for media monitoring, competitor analysis, and market research. They track competitor keywords and industry trends... to find new leads. Using Brand24, their engagement rate increased to 30% from 2% with cold calling. Brand24 also inspired the Traffit Library project, bringing in 700 qualified leads.

Financial Services

CASE STUDY Global66

Brand24 helped Global66, a fintech company, improve customer experience and public relations. The tool let Global66 track social media mentions and analyze customer feedback in real time. By March 20...24, Global66 turned 18% of negative reviews into positive feedback using Brand24. The platform also helped them find new brand ambassadors and gain insights for app improvements. Global66 used Brand24 to better understand customer needs and boost user satisfaction.

Financial Services

CASE STUDY XTB

XTB uses Brand24 to monitor and manage its online reputation in the trading market. The platform helps XTB track brand sentiment, analyze customer feedback, and measure marketing performance. XTB lev...erages AI-powered features like AI Insights and Topic Analysis to quickly uncover trends and key topics. In Q3 2024, XTB gained 108,104 new clients, a 60% increase from the previous year, and saw active clients rise by 69%. Brand24 supports XTB in making data-driven decisions and staying ahead in the financial services industry.

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Frequently Asked Questions(FAQ)

for Brand24

What is Brand24?

Brand24 is media monitoring tool that helps to access brand mentions across social media platforms. This is suited for brands and businesses alike to protect and improve online reputation.

This platform helps to improve customer satisfaction, measure and analyze marketing/PR efforts, track hashtag to find influencers. It provides customer insights, customer engagement, sales opportunities detection in social media, protect brand image, track marketing progress, measure effectiveness, analyze competition, slack integration and is available as mobile app.

It also features mentions feeds and analytics, identify sudden change in discussion volume to spot problematic issues, identify industry influencers, sentiment analysis to better understand customer attitudes, customized alerts, data exporting and filtering.

What is Brand24 used for?

Brand24 is a Social Media Marketing Software mainly used by its customers to Acquire Customers and Build Brand Awareness by Social Media Management, Tracking & Monitoring Communications and Engagement Management .

What are the top features of Brand24?

Alerts: popups & Notifications, Dashboard and Personalization are some of the top features of Brand24.

Who uses Brand24?

Brand24 is used by Marketing And Advertising, Internet and Computer Software among other industries.

What are Brand24 alternatives?

Statusbrew, Eclincher Social Media Management, Kontentino and Determ are popular alternatives for Brand24.

Where is Brand24 located?

Brand24 is headquartered at Brand24 Global Inc., 101 SE 2nd Pl Suite E201D, Gainesville, FL 32601.
lightning

Peers used Brand24 for social media management and tracking & monitoring communications

Brand24 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (2)
Analytics

4.53/5 ★

Read Reviews (249)
Custom Reports

4.42/5 ★

Read Reviews (394)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (2)
Analytics

4.53/5 ★

Read Reviews (249)
Custom Reports

4.42/5 ★

Read Reviews (394)

Software Failure Risk Guidance

?

for Brand24

Overall Risk Meter

Low Medium High

Top Failure Risks for Brand24

Brand24 Global Inc. Profile

Company Name

Brand24 Global Inc.

Company Website

https://brand24.com/

Year Founded

2011

HQ Location

Brand24 Global Inc., 101 SE 2nd Pl Suite E201D, Gainesville, FL 32601

Employees

11-50

Social

Financials

SEED