Real-World Case Studies and Customer Success Stories with Bonterra Case Management Software

Texas Diaper Bank used Bonterra Network for Good to manage a surge in donations and volunteers after Hurricane Harvey. The nonprofit distributed... 12 million diapers and 2.5 million menstrual products, helping 50,000 families each year. Bonterra's technology enabled fast donor management and communication during crises. The organization expanded its facility and partnered with Doordash to deliver essentials, saving $10,000 annually. Volunteers and corporate partners play a key role in their ongoing impact.
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Bonterra’s EveryAction platform helped the National Wildlife Refuge Association improve donor engagement and fundraising. Facing funding cuts and growing threats... to wildlife refuges, NWRA needed better tools to mobilize supporters and manage advocacy. With Bonterra, NWRA streamlined donor communication and data tracking, making it easier to focus on outreach and mission work. The platform enabled NWRA to scale efforts, support over 150 advocacy groups, and protect 760 million acres of wildlife habitat. NWRA now drives greater impact for conservation and community engagement.
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Bonterra Impact Management software helped Mt. Carmel Veterans Service Center organize data and improve reporting. The nonprofit supports thousands of... veterans and families in Colorado Springs with health, wellness, and employment programs. Bonterra enabled rapid reporting for grant writers and streamlined impact tracking. Staff can now quickly access key data to secure funding and expand services. The organization plans to grow partnerships and launch new programs for veterans.
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Bonterra Que helped Meals on Wheels Durham improve fundraising and donor data management. The nonprofit faced challenges with fragmented CRM... data and manual donor outreach. Using Bonterra Que, the team automated donor segmentation, cleaned up records, and planned campaigns more efficiently. In three months, they raised over $257,000, a 19% increase from the previous year. The team also saw a 40% rise in new donors and a 33% increase in recurring monthly donors.
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Bonterra helped the Philadelphia Holocaust Remembrance Foundation centralize donor data and improve engagement. The foundation faced rising antisemitism and needed... to strengthen donor relationships to support Holocaust education. With Bonterra, they trained over 1,500 teachers and reached tens of thousands of students and visitors. The platform enabled personalized outreach and deeper donor insights. This support ensures the foundation can continue its mission of combating intolerance through education.
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Bonterra Network for Good and Apricot helped Hopecam boost donor retention by 10%. The team raised $31,000 in sponsorships and... $157,346 in individual contributions. Hopecam saved 15 hours per week by automating reporting and streamlining client intake. Staff used the extra time to focus on fundraising and sharing client stories. The new system made donor management and program operations easier for the team.
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Bonterra EveryAction and DonorDrive helped ACS CAN modernize advocacy and donor management. The team replaced outdated systems, saving hours on... campaign setup and enabling real-time engagement. Integrated email and SMS tools let staff send 75,000 messages to Congress in five months. DonorDrive powered over $1 million in fundraising, including $917,000 from the Lights of Hope campaign. Volunteers used the DonorDrive app to boost participation and donations. ACS CAN now delivers a better experience for advocates and donors.
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Bonterra's fundraising and engagement software helped Fresh Meals on Wheels of Sheboygan County adapt quickly during a major fundraising event disrupted by severe weather. The team used... Bonterra to message 300 attendees about a last-minute venue change, ensuring the event's success and raising over $85,000. More than 40 volunteers deliver meals daily, with nearly 800 volunteers supporting the program each year. 85% of participants report less loneliness, and 22% leave the program because they feel better. Bonterra enabled better donor communication and community impact.
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Bonterra DonorDrive helped Cure SMA grow fundraising with peer-to-peer and mobile features. The nonprofit needed to replace its old CRM... and improve supporter engagement and data quality. DonorDrive integrated with their new CRM, ensuring reliable data. Event websites built with DonorDrive supported evolving fundraising needs. Cure SMA now runs national events, livestreams, and recurring giving programs on the platform.
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Braille Institute used Bonterra to streamline workflows and improve service delivery for people with vision loss. The organization faced bottlenecks... in onboarding new participants and needed better data for reporting to donors. Bonterra’s case management software enabled more accurate tracking and analysis of client data. This helped Braille Institute plan for future demand and report impact to funders. The institute aims to increase the number of people served by 10x, reaching 200,000 annually.
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Bonterra EveryAction helped Challenge Unlimited, a nonprofit supporting individuals with disabilities, improve engagement by 5%. The team needed a better... CRM to manage email marketing, advocacy lists, and website form data. EveryAction’s AI-powered features and analytics made tracking and reporting easier. The nonprofit also saw a $1,000 increase in funding. Leadership was impressed with the new advocacy and fundraising tools.
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Bonterra Apricot helped the Arab-American Family Support Center (AAFSC) manage data for over 200,000 asylum seekers in New York City. AAFSC used Bonterra... to track services like legal aid, ESL classes, and mental health support. Staff could document every report and service, making their work more impactful. The software enabled AAFSC to show results to funders and adapt programs to meet urgent needs. AAFSC increased classes and support sessions, helping immigrants integrate into the city.
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Bonterra Program Management helped the Alzheimer Society of Durham Region manage client information. The solution made it easier to track... client progress and outcomes. Staff could document notes and clinical details in one place. Appointment scheduling and attendance tracking improved. ASDR used Bonterra to support people living with dementia and their caregivers.
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Bonterra Network for Good helped Native Action Network organize donor data and improve outreach. The nonprofit, with just three full-time... staff, needed better tools to engage supporters and track program participants. Using Bonterra, they built a database of donors and alumni, making it easier to target fundraising and event invitations. This strategic approach expanded their reach nationwide and supported new programs like the Youth Ambassador Program. The software enabled more effective fundraising and community engagement.
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Bonterra’s donor management software helps Justice For My Sister (JFMS) track and engage donors. JFMS empowers BIPOC women and youth... in Los Angeles through media literacy and job-training programs. The nonprofit faced challenges with funding uncertainty and barriers for underrepresented storytellers. Bonterra’s platform supports JFMS in diversifying fundraising and sustaining its mission. Over 10,000 people have benefited from JFMS’s programs in the last decade.
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Bonterra Jumpstart helped Real Men, Real Leaders, a small nonprofit in Garden City, Kansas, improve fundraising and donor engagement. The organization supports... at-risk youth with leadership and life skills programs. With Bonterra, they ran better fundraising campaigns and centralized donor data. They also sent personalized thank-you videos to donors. Over 200 boys have graduated from the program, and demand continues to grow.
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Bonterra Network for Good helped Kenosha YMCA modernize its fundraising. The team moved from paper files to a digital donor... management system. They achieved a 60% donor retention rate and raised $212,000 in their annual campaign. Auction sales increased by $20,000 with online participation. Staff saved time and improved donor communications using email and direct mail. More funds now support free community programs and student achievement.
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Bonterra Apricot helped Wesley Housing centralize resident and property data. Before, staff used manual spreadsheets and struggled with inconsistent reporting.... With Apricot and a RealPage integration, data is now unified and updated weekly. This improved reporting, saved time, and made grant writing easier. Within a year, logged service data points per property doubled from 500 to 1,000 each month.
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Bonterra EveryAction helped the Vietnam Veterans Memorial Fund unify donor data and automate fundraising. The team eliminated manual Excel work... and improved data quality. They doubled their number of recurring donors and increased average online gifts from $35 to $65. Automated segmentation and reporting made donor outreach faster and more personal. The platform enabled new communication workflows for over 8,000 honorees' families.
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Project QUEST faced a surge in unemployment in San Antonio after COVID-19. They chose a case management solution to better... serve their community. The new system helped them support more people in need. Project QUEST improved how they prepare members for future challenges. Their team can now respond faster and more effectively.
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Bonterra Apricot helped Operation Recovery centralize data and improve security during the Afghanistan evacuation crisis. Volunteers used custom intake forms... in multiple languages to collect and share critical information. The platform enabled secure, role-based access and streamlined collaboration for over 150 staff and volunteers. In three months, Operation Recovery coordinated nine evacuation flights, connected 1,167 people to relocation teams, and delivered aid to over 8,000 individuals. Apricot reduced burnout and increased efficiency for the team.
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Bonterra EveryAction helped White Stork, a veteran-led nonprofit, scale its fundraising for Ukraine aid. The team replaced manual donor management... with automated campaigns and data-driven insights. They processed $990,000 in donations after a major media event, a 131.6% year-over-year increase. Over $200,000 in recurring donations came from 975 new commitments. The platform let White Stork focus on delivering trauma kits and life-saving support.
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Bonterra DonorDrive helped The Center modernize its fundraising events. The Center replaced outdated systems and launched a virtual event in... just eight weeks, raising $1 million. In 2022, Cycle for the Cause raised $1.64 million, surpassing its goal by over $100,000. DonorDrive’s Salesforce integration improved data quality and reduced manual work. Staff spent more time supporting participants and expanding advocacy.
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Bonterra DonorDrive helped the Muscular Dystrophy Association modernize fundraising. MDA replaced outdated digital tools and cut technology costs. They reduced... payment gateways from 83 to one, saving money and time. DonorDrive’s integration with Salesforce enabled fast campaign launches and real-time reporting. MDA increased sustainer giving by 65% and improved donor engagement. The team now runs fundraising programs without outside consultants.
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Bonterra EveryAction helped Angels Over Cliffs triple its donor base in one year. The nonprofit moved from paper records to... a digital CRM, streamlining donor management and fundraising. They raised over $45,000 through online campaigns and improved recurring donor commitments to 74% of their annual goal within six months. Automation and tailored support freed up time for mission work. The new system enabled better reporting, transparency, and donor trust.
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Bonterra EveryAction helped the American Battlefield Trust preserve over 58,000 acres in 25 states. The Trust faced challenges from real... estate development and a drop in tourism during the pandemic. They used Bonterra to launch digital tours, targeted donor communications, and automated email campaigns. The new CRM enabled better audience segmentation and improved fundraising. The Trust now reaches more people with digital content and apps, supporting its mission to preserve historic sites.
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Apricot by Bonterra helped Wilmington Alliance move from manual spreadsheets to real-time dashboards. This change made reporting to funders and... stakeholders faster and more consistent. The new transparency improved internal alignment. It also raised Wilmington Alliance's reputation in the community. The case highlights how smarter case management software builds trust and streamlines workflows for nonprofits.
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Bonterra helped Texas Diaper Bank deliver essentials like diapers and menstrual products to families in need. After Hurricane Harvey, the... organization used Bonterra's technology to quickly scale donor and volunteer operations. Texas Diaper Bank distributed 12 million diapers and 2.5 million menstrual products in 2024. They engaged 20,000 volunteers and impacted 50,000 families each year. The solution allowed them to meet urgent needs without losing focus on their mission.
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Bonterra Jumpstart program and fundraising and engagement software helped Real Men, Real Leaders (RMRL) in Garden City, Kansas, grow their youth leadership program. RMRL faced challenges... supporting at-risk boys in a diverse, rural community with limited staff and resources. Using Bonterra's tools, they expanded their reach, created a waitlist for participants, and increased donor engagement. The program now serves over 75 active participants and has reached more than 200 boys and families. RMRL builds leadership, communication, and personal management skills for young men.
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Philadelphia Holocaust Remembrance Foundation uses Bonterra's fundraising and engagement tools to support Holocaust education. The foundation manages the Horwitz-Wasserman Holocaust... Memorial Plaza, which is open year-round and offers historical exhibits. They face rising antisemitism, with a 140% increase in incidents and 8,873 cases in 2023. Bonterra helps PHRF reach donors and share survivor stories. Their work keeps the memory of Holocaust victims alive and promotes tolerance.
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Justice For My Sister (JFMS) used Bonterra's solutions to empower BIPOC women and marginalized groups in film. JFMS faced barriers... like limited access to filmmaking platforms and the risk of re-traumatization. Bonterra helped JFMS offer trauma-informed media literacy and job-training programs. These programs support diversity, inclusion, and equity in TV and film. JFMS now creates pathways for underrepresented voices to thrive.
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Bonterra EveryAction helps the National Wildlife Refuge Association (NWRA) protect wildlife refuges across the U. S. NWRA faces funding cuts...and staff shortages while defending habitats from environmental threats. The organization uses Bonterra EveryAction to mobilize partners and supporters. Since 1975, NWRA has contributed to 760 million acres of growth and empowered over 150 Refuge Friends organizations. Their work supports biodiversity and provides natural protection for communities.
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Bonterra Impact Management software helps Mt. Carmel Veterans Service Center (MCVSC) support veterans and their families in Colorado Springs. MCVSC... needed to organize data, track progress, and report impact to secure funding. The center runs four large programs, manages thousands of volunteers, and relies on grants. Bonterra enables MCVSC to manage complex operations and demonstrate results. Staff say Bonterra is vital for their mission to help veterans transition to civilian life.
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Bonterra Network for Good and Bonterra Apricot helped Hopecam improve fundraising and client operations. Hopecam struggled with outdated, volunteer-built systems... and disorganized donor data. The team needed better technology to manage donor outreach and client intake. With Bonterra's solutions, Hopecam gained a unified, user-friendly system. This allowed them to scale their mission and serve more children with cancer across the U.S.
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Bonterra DonorDrive helped Cure SMA grow fundraising with peer-to-peer, livestreaming, and mobile features. The team fixed data quality issues by... using a solution that works well with their new CRM. DonorDrive’s event websites let Cure SMA build a strong brand and adapt to changing needs. Cure SMA now runs national Walk-n-Roll events, endurance events, DIY fundraising, and more on DonorDrive. Staff can focus on strategy instead of software problems.
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Native Action Network used Bonterra's fundraising and engagement software to empower Native women leaders in Washington. The organization faced challenges... with visibility and inequity in economic and health status for Native communities. Bonterra's tools helped NAN reach more donors and volunteers through active campaigns. NAN has supported over 3,400 women through leadership forums and aims to increase equity in housing, education, and health by 2028. Their efforts have led to greater representation and participation of Native women in politics and community leadership.
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Fresh Meals on Wheels of Sheboygan County used Bonterra to improve their meal delivery service. They faced challenges with reaching... more people and communicating their services to the community. Cold winters and food insecurity made their work urgent. Bonterra helped them manage operations and connect with those in need. Now, they deliver farm-fresh meals to over 350 people each day.
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Bonterra Impact Management helped the City of Los Angeles Mayor’s Office of Gang Reduction and Youth Development (GRYD) standardize data collection across service providers. GRYD used the... platform to create data-informed feedback loops and improve programming. The solution improved reporting and helped GRYD increase funding. Staff became more empowered to use data for better community outcomes. The case highlights robust reporting features for government programs.
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Bonterra Apricot helped the City of Saint Paul Office of Neighborhood Safety modernize case management. The team replaced spreadsheets with... a centralized platform, improving collaboration and data tracking. Staff now monitor 25 active cases, log 641 interactions, and track over 16,000 minutes of direct service. Apricot streamlined referrals, reporting, and compliance, making it easier to show program impact. The platform's user-friendly tools let staff tailor forms and manage permissions, supporting better community outcomes.
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Bonterra Apricot helped the Tennessee Department of Health unify data for 450 users across 95 counties. The team replaced dozens... of spreadsheets with a single case management platform. Staff created over 25 universal and 100+ model-specific reports for quality assurance and funder requirements. Local agencies now run real-time reports and manage workflows more easily. The solution improved data accuracy, transparency, and support for statewide health programs.
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Bonterra Apricot helped the City of Wilmington improve public safety. The team used Apricot to collect real-time data in the... field. Staff could enter notes on phones or tablets, making work faster and more accurate. The platform let them customize features without outside help. This led to better collaboration and data-driven decisions. The city now tracks crime and delivers services more effectively.
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Shipt used Bonterra Corporate Social Responsibility to launch their first volunteer week. Their goal was to double volunteer hours from... the previous year. The platform made it easy for employees to join both in-person and virtual programs. Shipt's volunteering and giving programs have helped over six million community members. The solution supported broad participation and community impact.
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Bonterra CyberGrants helped Sunbelt Rentals scale its CSR programs across the US, Canada, and the UK. The platform enabled Sunbelt... Rentals to manage compliance, reporting, and employee participation in one place. In the first half of 2025, Sunbelt Gives generated over $1 million in total giving and 1,800 volunteer hours. The team used localization features to support regional needs and increase employee engagement. Flexible volunteer opportunities made the program more inclusive for remote and field staff.
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Bonterra CyberGrants helped Ally Financial track and report on employee engagement in CSR programs. The company used the Insights reporting... tool to measure participation and benchmark against peers. Ally achieved a 72% volunteer participation rate and supported 1,296 organizations. Employees logged over 61,783 volunteer hours in 2024. Flexible volunteer options increased access for remote and in-person staff. Data-driven storytelling secured continued investment in CSR initiatives.
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Bonterra CyberGrants helped a leading U. S. financial services company improve employee engagement data. The company struggled to track volunteer...hours and measure the impact of its CSR programs. With CyberGrants, they centralized volunteer data capture and created a bulk hours log for large events. Employees logged over 248,000 volunteer hours in 2024, supporting more than 3,500 nonprofit organizations. The new system enabled both in-person and virtual volunteering, increasing participation and program visibility.
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Bonterra helped Stillman College run a 30-day fundraising campaign, combining three events into one. The college surpassed its 200 donor... goal, receiving 228 donations from 28 states and Canada, totaling over $110,000. Bonterra’s customer service and platform enabled the small, understaffed team to launch the campaign in just two weeks instead of 16. Most donations came during the GivingTuesday push. The funds support scholarships, academic programs, and campus needs, helping Stillman continue its mission for student achievement.
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Bonterra helped Stillman College improve fundraising for student achievement. The college faced challenges with a small advancement team and needed... to engage alumni and the local community. Bonterra's solution supported the team in running a successful fall campaign in 2024. The campaign saw record participation from alumni and the Tuscaloosa community. Money raised went to scholarships, academic programs, and campus improvements. The partnership helped Stillman College meet its fundraising goals despite limited staff.
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Bonterra Insights helped BOK Financial cut reporting time for corporate philanthropy. The team replaced manual Excel work with custom dashboards.... Now, they track charitable giving, volunteer hours, and board roles in one place. Reports update instantly with filters for region or timeframe. BOK Financial can see employee giving trends and tailor programs to match. The process is faster and more focused on strategy.
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Citizens uses Bonterra CyberGrants to manage its corporate social responsibility programs. The bank streamlined employee engagement and volunteerism with the... platform. Citizens also launched new initiatives like credit card giving using CyberGrants. Allegra Murray, VP and Corporate Giving Operations Manager, shares how the tool helps capture impact across CSR efforts. The partnership supports both long-standing and new community initiatives.
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Bonterra CyberGrants helped Cargill modernize its grant management and employee giving programs. Cargill unified global CSR operations, replacing fragmented systems... with a single platform. The company donated $110 million globally in 2025 and raised $3 million through employee giving. Volunteer hours increased by 18% year-over-year, with 77,000 hours logged across 40 countries. Grant approval timelines dropped by 15%, and manual registration work was reduced significantly.
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Sanofi used Bonterra CyberGrants for Life Sciences to speed up applications for its Rare Humanitarian Program. Before, the process was... slow and manual, with delays from mail and fax submissions. With CyberGrants, physicians now submit applications online, cutting approval times to under 36 hours. The new system improved data visibility, compliance, and allowed Sanofi to help over 1,100 patients in 70+ countries each year. Sanofi can now reach more physicians and patients, even in new countries like Uganda.
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Cybergrants Employee Engagement with Insights helped BOK Financial speed up impact reporting. The bank used to spend a lot of... time making reports in Excel. They tracked donations, volunteer hours, and board roles. With Insights, they now see all key data in one dashboard. The team can filter by region or time and get instant results. This tool made reporting much faster and easier for everyone.
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Bonterra Program Management helped Alzheimer Society of Durham Region manage client information and track progress. The solution made it easier... to document notes and clinical details. Staff used it to schedule and track appointments. This improved support for people living with Alzheimer’s and dementia. The organization could better deliver care and resources.
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Apricot helps the Arab-American Family Support Center (AAFSC) support immigrants and refugees in New York City. AAFSC faces high demand... as over 200,000 asylum seekers arrived since 2022. The organization offers services like legal help, English classes, and mental health support. Apricot enables AAFSC to manage cases and connect people to resources. This helps newcomers overcome language and cultural barriers and find stability.
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Braille Institute used Bonterra's case management software to help people with vision loss. The organization faced growing demand as more... people needed support. They needed to make their process faster and easier for new participants. Bonterra's solution helped them organize referrals and services. This made it easier for people to get help and return to work or daily life.
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Bonterra EveryAction helped Challenge Unlimited improve engagement by 5%. The nonprofit needed a better CRM to manage email marketing, advocacy... lists, and website form data. They chose EveryAction for its strong features and good price. After starting to use the AI-powered CRM, they saw a $1,000 increase in funding. The team found the data analytics and advocacy tools very useful. Leadership was impressed with the early results.
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Bonterra Impact Management helped the City of Los Angeles Mayor’s Office of Gang Reduction and Youth Development (GRYD) improve how they manage data. GRYD used the... tool to standardize data collection across service providers. The software made reporting easier and helped GRYD use data to improve programs. GRYD also increased funding and created better feedback loops for staff. The solution supported GRYD’s goal to build safer, healthier communities.
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