Avaamo Contact Center AI helped Penske improve their contact center operations. Penske used Avaamo's speech recognition and voice technology to... handle thousands of customer calls. The solution anticipated customer requests and reduced wait times. Penske saw faster service and proactive issue resolution. The technology replaced the need for human agents in many cases.
Avaamo Contact Center AI helped Penske Truck Leasing modernize its contact centers. Penske faced unpredictable demand spikes and staff shortages,... leading to long hold times and slow reservations. The AI assistant automated and streamlined the truck rental reservation process. It reduced resolution time, eliminated waiting periods, and improved customer satisfaction. Penske saw positive improvements in call center performance and plans to expand AI use to other areas.
A leading healthcare system
- Hospital & Health Care
- Very Large
Avaamo Agent Copilot helped a leading healthcare system cut average handle time by 34%. The solution added 30% more call... center capacity with no new hires. Agents used real-time guidance and automation to resolve complex calls faster. The system saved millions by avoiding extra recruitment and training costs. Fast integration meant no disruption and measurable ROI in under 60 days.
A leading healthcare system
- Hospital & Health Care
- Very Large
Avaamo Agent Copilot helped a leading healthcare system cut average handle time by 34%. The solution increased call center capacity... by 30% with no new hires. Agents used real-time guidance and automation to resolve complex calls faster. The platform integrated with existing systems, so there was no disruption. The organization saved millions in costs and improved service quality across all teams.
Food & Beverages Case Studies and Customer Success Stories with Avaamo
Cargill
- Food & Beverages
Avaamo built a Bakery Services Virtual Assistant for Cargill. Cargill wanted to help bakers and confectionery customers learn about new... oils, fats, and healthy ingredients. The virtual assistant shares information and answers questions about Cargill's products. It is available on WhatsApp in Asia for easy access. This digital solution helps Cargill engage and support its customers with advanced product information.
Insurance Case Studies and Customer Success Stories with Avaamo
Life Insurance Corporation of India (LIC)
- Insurance
- Very Large
Avaamo deployed its Intelligent Virtual Assistant (IVA) for Life Insurance Corporation of India (LIC), serving 290 million policyholders. LIC needed rapid... automation and voice support in eight dialects to overcome literacy barriers. Avaamo launched the IVA across all customer touchpoints in just 7 weeks. The solution integrated with Google Assistant and handled queries like payment reminders and policy information. LIC achieved the world’s largest IVA deployment, improving accessibility and customer service.
