AppDirect helps BT speed up digital time to market. BT uses the AppDirect platform to deliver more value to its customers. The platform lets BT build stronger customer relationships. BT can launch ne...w products faster and improve customer experience. The solution supports BT in serving customers in the UK and 180 countries.
AppDirect helped Telstra launch and scale a new SaaS platform. Telstra wanted to build a strong partner ecosystem and deliver more value to its customers. With AppDirect, Telstra did not need to buil...d or maintain its own platform. This let Telstra focus on go-to-market and customer value. Telstra can now respond faster to customer needs and offer more app choices.
AppDirect helped Swisscom launch digital products faster. Swisscom needed to fight commoditization and reduce churn. They wanted to offer new services and grow. AppDirect connected Swisscom’s legacy ...systems to cloud services. The platform powers CRM, billing, and order management. Swisscom now brings new products to market quickly. The business unit is more agile and controls product bundling, discounts, and pricing.
AppHelp by AppDirect helped a UK-based telecom provider handle a surge in support requests. The provider used AppHelp to offer 24/7 premium technical support. Customers are now 25% less likely to chu...rn when using the support service. The company solves 93% of customer issues on the first try, with most fixed within one hour. High margins are reported on the support offering.
AppDirect helped Endpnt.io expand its solution portfolio and improve sales team motivation. Endpnt.io switched to a residual commission model and gained access to over 650 solutions through the AppDi...rect catalog. The company scaled its first deal with AppDirect by 10x, reaching more than $60,000 in monthly recurring revenue. A dedicated AppDirect channel sales manager supported customer engagement. Endpnt.io now optimizes technology purchases using the AppDirect digital procurement platform.
AppDirect helped Tin Can Distributors scale their deals by 20 times. Tin Can Distributors wanted to grow revenue and offer more technology solutions. They partnered with AppDirect as an advisor. This... gave them access to 650 providers and cloud solution specialists. They could focus on selling and building customer relationships. Their cross-selling strategy became more effective.
AppDirect helped Comport close a $44,000 deal with Microsoft Office 365. Comport needed a partner with strong sales support and a unified portal for managing licenses. AppDirect provided a dedicated ...channel manager and a marketplace for customer self-service. This made sales easier and improved customer satisfaction. Comport expanded its technology portfolio and streamlined procurement.
Win Win Advisors
- Information Technology And Services
AppDirect Procurement Marketplace helped Win Win Advisors compete for large technology budgets. The platform gave better visibility into customer technology stacks. Win Win Advisors provisioned the m...arketplace in 90 days. The solution reduced technology sprawl and improved security. It made technology management easier and cut costs. The marketplace increased customer loyalty for Win Win Advisors.
Corporate Technologies Group Inc.
- Information Technology And Services
AppDirect helped Corporate Technologies Group Inc. secure a six-figure deal. CTG faced challenges with cloud complexity and limited Microsoft expertise. AppDirect specialists introduced Azure Virtual... Desktop and IaaS to CTG's customer. This unlocked new monthly recurring revenue, with a potential annual revenue of $156,000. The AppDirect catalog helped CTG diversify and streamline their sales process.
AppDirect Invest helped NXTSYS keep full ownership of their business. NXTSYS used AppDirect to offload back-office tasks like quoting, order management, and commission processing. This freed up time ...for more agent interactions. With AppDirect, NXTSYS saw 50% profit growth in one year. Sales grew by 50% without adding new staff. The company had steady 22% to 30% yearly growth before using AppDirect.
Computer Software Case Studies and Customer Success Stories with AppDirect
Alteryx
- Computer Software
Alteryx used AppDirect to launch its add-on marketplace. The company needed better verification, support, and monetization for its community tool gallery. AppDirect helped Alteryx create a marketplac...e quickly. Alteryx sped up time to market by 6x compared to building in-house. The new marketplace achieved a 19% conversion rate and exceeded download goals by 10x.
Darwinbox used the AppDirect-powered marketplace to improve its partner ecosystem. Before, customers could not see all partner offerings and sales teams struggled to manage partner conversations. Wit...h the new marketplace, Darwinbox onboarded over 60 partner solutions in 13 categories. HubSpot integration helped sales track their pipeline. Custom SSO made logins easier. Lead generation increased soon after launch.
AppDirect Marketplace helped BronxWorks manage technology for over 150 community programs. BronxWorks faced slow, manual software tracking and poor visibility into IT spending. AppDirect provided a m...arketplace and expert procurement guidance. BronxWorks improved planning and aligned technology with its goals. The team could predict tech needs up to a year ahead, saving time and money. ROI tracking and reporting became easier with AppDirect.
Automotive Case Studies and Customer Success Stories with AppDirect
Jaguar Land Rover
- Automotive
AppDirect helps Jaguar Land Rover deliver apps and updates directly to vehicles over-the-air. JLR wanted to give drivers a top digital experience inside their cars. With AppDirect, JLR can onboard ne...w content providers and offer localized apps worldwide. This creates an open ecosystem for in-car infotainment and drives innovation. JLR now gives customers a world-class in-car technology experience.
Other Industry Case Studies and Success Stories with AppDirect
CANCOM
- Information Technology And Services
AppDirect helped CANCOM launch a cloud marketplace in just 90 days. CANCOM wanted to sell public cloud solutions from Amazon and Google but struggled with manual billing and provisioning. AppDirect's... platform enabled CANCOM to scale and automate these processes. As a result, CANCOM saw 25 percent month-over-month sales growth for cloud offerings. The company also launched a new reseller strategy to reach more customers.
AppDirect helped Keller Williams launch a cloud app marketplace for its agents. Keller Williams needed a way to sell and manage software, education, and services from its Keller Cloud platform. AppDi...rect replaced old billing systems and made it easy for agents to shop for business tools in one place. The new marketplace lets Keller Williams focus on real estate apps and gives agents a single point of commerce. This improved the agent experience and reduced friction in buying technology.
AppDirect helped Rogers Communications launch the Rogers Business App Market. Rogers wanted to give small business customers an easy way to buy and manage cloud services online. The solution used App...Direct's SaaS marketplace with single sign-on and integrated billing. Customers could access all their apps with one login and get one bill. This improved the customer experience and made it easier to find and use cloud tools.
AppDirect helped Deutsche Telekom launch a SaaS marketplace for its SME customers. Deutsche Telekom needed new ways to engage customers and grow revenue. Building an in-house solution would have take...n years. They chose AppDirect for its agility and fast onboarding of cloud services. The marketplace launched in just 3 months. This helped Deutsche Telekom stay ahead in a competitive market.
AppDirect helped Comcast Business launch a SaaS business for SMBs. Comcast Business wanted to sell software alongside its core internet, phone, and video services. They used AppDirect to build a new ...sales channel focused on operational excellence, digital transformation, and customer experience. The team introduced 10 products in 10 months. This approach let them experiment and grow new revenue without disrupting their main business.
AppMarket helped Vodafone launch digital marketplaces in multiple countries. Vodafone wanted to grow its SaaS business and needed a flexible platform for its global operations. The first marketplace ...launched in Italy in 2016, targeting small business sectors. Vodafone then expanded to Germany and Spain. The solution improved time-to-market and customer experience across marketplaces.
AppDirect helped CMS Communications improve customer experience (CX) with cloud-based solutions. CMS faced challenges with remote work, outdated equipment, and managing multiple locations. AppDirect'...s platform enabled CMS to offer flexible, seamless CX solutions. The case highlights three CX deals valued at $650,000 in total. CMS now delivers better service to both customers and employees.
