AppDirect Overview

AppDirect enables seamless digital commerce experiences through its comprehensive platform, empowering businesses to manage cloud subscriptions effectively. With robust marketplace, billing, reseller, and distribution solutions, AppDirect supports millions of transactions globally. A notable highlight is its recognition as a 2024 Forrester Wave Leader in Marketplace Development Platforms, underscoring its industry leadership. Businesses benefit from enhanced monetization and procurement capabilities, facilitating digital growth and efficient IT lifecycle management. AppDirect's extensive catalog and trusted global presence make it a preferred choice for companies seeking to optimize their e-commerce operations.

Use Cases

Customers recommend Onboarding, Community Building, Subscription Management, as the business use cases that they have been most satisfied with while using AppDirect.

Other use cases:

  • Social Media Analytics
  • Proposal & Quote Management
  • Products & Pricelist Management
  • Billing And Invoice Management
  • Engagement Management
  • Funnel Analysis
  • Revenue Cycle Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using AppDirect.

Other priorities:

  • Launch New Products
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Grow Market Share
  • Build Brand Awareness
  • Improve ROI
  • Improve Visibility
  • Increase Customer Life Time Value
  • Improve Efficiency
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AppDirect Use-Cases and Business Priorities: Customer Satisfaction Data

AppDirect's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and AppDirect support capabilities include 24/7 Support, Chat Support, Email Support, etc. also AppDirect analytics capabilities include Analytics, and Custom Reports.

Reviews

"While in the past Deutsche Telekom had invented cloud tools and solutions on our own, AppDirect stepped in and provided everything we needed to get a marketplace up and running. It was the starting point of what has become a very good relationship, ...and we're thrilled to have AppDirect by our side in our journey to bring cloud services/IT to life." - Lutz Frolich

AppDirect, Prisync, ShopBase, Rithum Marketing Solutions, Metrilo, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AppDirect enables cloud subscriptions globally with marketplace, billing, reseller, and distribution solutions. Millions of subscriptions are powered by their services.

Popular Business Setting

for AppDirect

Top Industries

  • Computer & Network Security
  • Internet

Popular in

  • Enterprise

AppDirect is popular in Computer & Network Security, and Internet, and is widely used by Enterprise,

Comprehensive Insights on AppDirect Use Cases

How does AppDirect facilitate Onboarding?

How does AppDirect address your Community Building Challenges?

How does AppDirect address your Subscription Management Challenges?

What benefits does AppDirect offer for Social Media Analytics?

What benefits does AppDirect offer for Proposal & Quote Management?

57+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well AppDirect solved their E-Commerce Software needs. Cuspera uses 1294 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
AppDirect testimonial

Lutz Frolich

Senior Vice President for Cloud Services

Deutsche Telekom

While in the past Deutsche Telekom had invented cloud tools and solutions on our own, AppDirect stepped in and provided everything we needed to get a marketplace up and running. It was the starting point of what has become a very good relationship, and we're thrilled to have AppDirect by our side i...n our journey to bring cloud services/IT to life.

Testimonial By Lutz Frolich
AppDirect testimonial

Toby McDuffie

Senior Director for Global MSP Sales

Symantec

I'd say the number one best practice for success in the cloud is working with partners. Symantec is very focused on working with the channel. We have legacy partners in our traditional software business, but we are looking for new opportunities as well. By partnering with AppDirect, we're connected... directly to new partner types we previously did not have access to.

Testimonial By Toby McDuffie
CUSTOMERS TESTIMONIALS
AppDirect testimonial

Lutz Frolich

Senior Vice President for Cloud Services

Deutsche Telekom

While in the past Deutsche Telekom had invented cloud tools and solutions on our own, AppDirect stepped in and provided everything we needed to get a marketplace up and running. It was the starting point of what has become a very good relationship, and we're thrilled to have AppDirect by our side i...n our journey to bring cloud services/IT to life.

Testimonial By Lutz Frolich
AppDirect testimonial

Toby McDuffie

Senior Director for Global MSP Sales

Symantec

I'd say the number one best practice for success in the cloud is working with partners. Symantec is very focused on working with the channel. We have legacy partners in our traditional software business, but we are looking for new opportunities as well. By partnering with AppDirect, we're connected... directly to new partner types we previously did not have access to.

Testimonial By Toby McDuffie

Case Studies

Computer Software

CASE STUDY Darwinbox

Darwinbox used the AppDirect-powered marketplace to improve its partner ecosystem. Before, customers could not see all partner offerings and sales teams struggled to manage partner conversations. Wit...h the new marketplace, Darwinbox onboarded over 60 partner solutions in 13 categories. HubSpot integration helped sales track their pipeline. Custom SSO made logins easier. Lead generation increased soon after launch.

Computer Software

CASE STUDY Alteryx

Alteryx used AppDirect to launch its add-on marketplace. The company needed better verification, support, and monetization for its community tool gallery. AppDirect helped Alteryx create a marketplac...e quickly. Alteryx sped up time to market by 6x compared to building in-house. The new marketplace achieved a 19% conversion rate and exceeded download goals by 10x.

Information Technology and Services

CASE STUDY Win Win Advisors

AppDirect Procurement Marketplace helped Win Win Advisors compete for large technology budgets. The platform gave better visibility into customer technology stacks. Win Win Advisors provisioned the m...arketplace in 90 days. The solution reduced technology sprawl and improved security. It made technology management easier and cut costs. The marketplace increased customer loyalty for Win Win Advisors.

Non-Profit Organization Management

CASE STUDY BronxWorks

AppDirect Marketplace helped BronxWorks manage technology for over 150 community programs. BronxWorks faced slow, manual software tracking and poor visibility into IT spending. AppDirect provided a m...arketplace and expert procurement guidance. BronxWorks improved planning and aligned technology with its goals. The team could predict tech needs up to a year ahead, saving time and money. ROI tracking and reporting became easier with AppDirect.

Telecommunications

CASE STUDY Tin Can Distributors

AppDirect helped Tin Can Distributors scale their deals by 20 times. Tin Can Distributors wanted to grow revenue and offer more technology solutions. They partnered with AppDirect as an advisor. This... gave them access to 650 providers and cloud solution specialists. They could focus on selling and building customer relationships. Their cross-selling strategy became more effective.

CASE STUDY CMS Communications

AppDirect helped CMS Communications improve customer experience (CX) with cloud-based solutions. CMS faced challenges with remote work, outdated equipment, and managing multiple locations. AppDirect'...s platform enabled CMS to offer flexible, seamless CX solutions. The case highlights three CX deals valued at $650,000 in total. CMS now delivers better service to both customers and employees.

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NYSE Floor Talk Nicolas Desmarais

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Frequently Asked Questions(FAQ)

for AppDirect

What is AppDirect used for?

AppDirect is a E-Commerce Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Onboarding, Community Building and Subscription Management .

What are the top features of AppDirect?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of AppDirect.

Who uses AppDirect?

AppDirect is used by Computer & Network Security, Internet among other industries.

What are AppDirect alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for AppDirect.

Where is AppDirect located?

AppDirect is headquartered at 650 California St., 25th Floor, San Francisco, CA 94108, US.
lightning

Peers used AppDirect for onboarding and community building

AppDirect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (3)
Analytics

4.47/5 ★

Read Reviews (44)
Custom Reports

4.33/5 ★

Read Reviews (111)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (3)
Analytics

4.47/5 ★

Read Reviews (44)
Custom Reports

4.33/5 ★

Read Reviews (111)

AppDirect Integrations

AppDirect integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.44/5 ★

Read Reviews (77)
Data Export

4.41/5 ★

Read Reviews (71)

Software Failure Risk Guidance

?

for AppDirect

Overall Risk Meter

Low Medium High

Top Failure Risks for AppDirect

AppDirect, Inc. News

Partnership

Xtel Communications Joins AppDirect Marketplace to Expand Channe - NORTHEAST - NEWS CHANNEL NEBRASKA

Xtel Communications has joined the AppDirect Marketplace, expanding its channel reach for communications and cybersecurity solutions. This move enables Xtel to offer its services to a broader network of businesses through AppDirects subscription commerce platform.

Executive

AppDirect Appoints Carl Emond as the General Manager of ITCloud

AppDirect has appointed Carl Emond as General Manager of ITCloud. Emond, a veteran leader within ITCloud, will focus on driving platform innovation, expanding cloud service offerings, and strengthening partner support. This leadership change follows the retirement of ITCloud founder Mirco Cristoni.

M&A

AppDirect Acquires IT Asset Management Platform Firstbase , Providing A Consolidated Management Platform For Software , Telecom , And Now Hardware Assets IT Business Net

AppDirect has acquired Firstbase, an IT asset management platform, to integrate its functionality into AppDirect's platform, enhancing management of telecom, software, and hardware assets for businesses globally.

M&A

AppDirect Acquires IT Asset Management Platform - AppDirect

AppDirect has acquired an IT asset management platform, enhancing its capabilities in digital monetization, cloud distribution, and digital engagement. The company offers various solutions for selling and managing technology services, including subscription billing and workforce identity management.

AppDirect, Inc. Profile

Company Name

AppDirect, Inc.

Company Website

https://www.appdirect.com/

HQ Location

650 California St., 25th Floor, San Francisco, CA 94108, US

Employees

501-1000

Social

Financials

PRIVATE