Real-World Case Studies and Customer Success Stories with ActivTrak™

Echo Global Logistics used ActivTrak to measure and improve productivity in its operations. Before ActivTrak, they struggled to track the... impact of new technology investments and relied on manual surveys and time studies. ActivTrak provided clear insights into workflows, helping Echo optimize processes and increase productivity. The company also achieved more accurate invoicing with better data from ActivTrak.
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ActivTrak helped a leading global financial services company improve contact center productivity. The company replaced Verint Desktop and Process Analytics... with ActivTrak to better manage 1,200 hybrid and remote agents. ActivTrak automated data collection and reporting, saving time for managers. The company gained 1,200 hours per week in productivity. They saved $1.6 million in hiring costs. Schedule adherence improved by 12%.
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ActivTrak helped York International Agency, LLC, an insurance broker with 58 employees, improve productivity and maintain a strong company culture. The company used... ActivTrak to measure productivity during a shift to remote work. ActivTrak's easy interface and reporting made it simple to track employee performance. The data supported annual reviews and promoted trust and accountability. York International quickly transitioned to remote work using ActivTrak, staying ahead of local competitors.
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ActivTrak helped C3 Systems & Security solve their employee monitoring and security challenges. Their old system was expensive and did... not support remote workforces. C3 needed a solution that was easy to manage and reliable for distributed teams. After trying other products, they chose ActivTrak for its ease of deployment and improved remote management. The result was increased security, better reliability, and simpler operations for C3 and their clients.
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ActivTrak helped a major Washington public hospital district system improve revenue cycle management. The center faced challenges with manual productivity... tracking and needed better workforce optimization for its 5,100 employees. ActivTrak replaced manual spreadsheets, streamlining data collection and analysis. The solution led to $110K in hiring savings, better meeting efficiency, and improved workload balance.
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ActivTrak helped Parts ASAP solve problems from acquisitions, remote work, and operations consolidation. The company used ActivTrak's workforce analytics to... improve productivity, security, and technology use. Parts ASAP achieved a 122X ROI and gained $6.82 million in benefits. The solution provided data-driven insights for better team performance and resource allocation.
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ActivTrak helps sales teams improve productivity. Sales teams use ActivTrak to track work, measure performance, and manage remote work. The... platform gives insights into how teams work and where they can improve. This helps sales teams get more done and work better together. The case shows how ActivTrak supports sales teams in reaching their goals.
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ActivTrak helped Parts ASAP improve productivity, security, and technology use. The company faced challenges from acquisitions, consolidating operations, and moving... to remote work. Using ActivTrak's workforce analytics, Parts ASAP achieved a 122X ROI. They also gained $6.82 million in benefits. ActivTrak provided clear insights and measurable results for Parts ASAP.
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ActivTrak, integrated with Zendesk and Intercom, helped a fast-growing SaaS provider improve customer service. The company used a productivity dashboard... to boost agent capacity and manage remote teams. They saw a 21% increase in productivity and a 5% rise in customer satisfaction in six months. The solution also lowered hiring and training costs. Coaching and training improved for their support team.
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ActivTrak helped a healthcare revenue management company track productivity and verify billing accuracy for over 600 remote contractors. The company faced... challenges with manual hour verification and limited data retention. ActivTrak's workforce analytics platform streamlined hour verification and expanded data retention. The company saved $500,000 annually, achieved a 4X ROI, and reduced billing discrepancies by 80%.
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ActivTrak helped a global SaaS company with over 7,000 employees meet GDPR standards. The company faced challenges from rapid growth,... acquisitions, and strict privacy laws across Europe. They used ActivTrak’s workforce analytics to monitor technology use and improve business processes. The solution focused on privacy-first deployment and transparency. As a result, the company improved business processes and optimized technology and resources.
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ActivTrak helped Ship Sticks improve call center productivity. The company used ActivTrak’s workforce analytics to find workflow bottlenecks. They streamlined... technology usage and increased customer service representative efficiency. Employee utilization improved across the team. Ship Sticks optimized customer service for better performance.
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ActivTrak helped FAM Brands solve order management bottlenecks and improve meeting efficiency. The company used ActivTrak's productivity monitoring tool to... track employee digital activity and categorize work as productive or unproductive. The Personal Insights dashboard gave employees a clear view of their time spent on focused work, multitasking, and collaboration. Data showed remote employees were more productive, leading FAM Brands to reinforce remote work policies and hire out-of-state talent. Employee well-being also improved as a result.
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ActivTrak helped a leading healthcare company improve remote work. The company used ActivTrak's workforce analytics to manage a distributed team... of several hundred employees. They faced challenges with headcount, workload balance, and making fast decisions. ActivTrak enabled cost savings by avoiding unnecessary hires. The company improved workload balance and made faster, data-driven decisions.
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Echo Global Logistics used ActivTrak's workforce analytics platform to improve productivity and measure technology success. After 18 acquisitions and a... shift to remote work, Echo needed better visibility into workforce activities. They started with a 75-person pilot and expanded to over 2,000 users. ActivTrak helped Echo save $600K in labor, optimize staffing, and build a culture of trust.
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ActivTrak Workforce Analytics helped Parts ASAP improve productivity and efficiency. The company faced challenges after acquiring 18 companies and moving... to remote work. ActivTrak provided tools to measure productivity, secure data, and optimize technology use. Parts ASAP achieved a 122X ROI, a 42% drop in unproductive time, and gained 12,000 more productive hours each month. The solution delivered $6.82 million in benefits.
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