A large public hospital district system in Washington
- Hospital & Health Care
- Large
USA
ActivTrak helped a large Washington medical center save $110K in hiring costs. The center used ActivTrak to replace manual tracking... and improve revenue cycle management. Custom dashboards and reports gave insights into employee time use and meeting efficiency. Managers used the data to balance workloads and prevent burnout. The platform made it easier to manage remote teams and support staff well-being.
A leading healthcare company
- Hospital & Health Care
- Medium
ActivTrak helped a leading healthcare company manage a remote workforce of several hundred employees. The company used workforce analytics to... avoid unnecessary hires and balance workloads. ActivTrak enabled faster, data-driven decisions and improved resource allocation. Leadership gained visibility into team performance and efficiency. The company sustained remote work flexibility and built a data-driven culture.
A leading healthcare revenue management company
- Hospital & Health Care
- Large
ActivTrak helped a leading healthcare revenue management company save $500,000 a year. The company used ActivTrak to track contractor hours... and verify billing. Billing discrepancies dropped by 80%. Managers got real-time productivity data. Automated reports replaced manual reviews. The company saw a 4X return on investment.
MedRisk used ActivTrak to gain daily visibility into workforce activity across five business entities. Leadership faced challenges understanding staffing and... work patterns as the company grew to over 3,200 employees. ActivTrak provided clear data on productivity, compliance, and system usage. MedRisk saved $3 million in labor costs and achieved an 11x ROI. Managers now use workforce analytics to improve staffing, compliance, and performance conversations.
A large public hospital district system in Washington
- Hospital & Health Care
- Large
USA
ActivTrak helped a large public hospital district in Washington improve revenue cycle management. The center serves over 600,000 residents and... operates 48 clinics. ActivTrak replaced manual tracking, providing dashboards and reports for workforce analytics. The team saved over $110,000 in capacity and reduced overtime costs. Managers now use insights to prevent burnout and optimize meetings, changing the organization's culture.
A leading healthcare company
- Hospital & Health Care
- Medium
ActivTrak helped a leading healthcare company manage a remote workforce of several hundred employees. The company used workforce analytics to... optimize headcount and balance workloads. ActivTrak's data revealed untapped team capacity, preventing unnecessary hires. Leadership used insights to make faster, data-driven decisions. The company improved resource allocation and maintained remote work flexibility.
A leading healthcare revenue management company
- Hospital & Health Care
- Medium
ActivTrak helped a healthcare revenue management company save $500,000 a year by automating billing reconciliation. The company used ActivTrak to... track contractor hours and verify invoices, reducing billing discrepancies from 15% to 3% in four months. Managers gained real-time productivity insights and automated reporting replaced manual reviews. The solution improved workforce planning and increased transparency for over 600 remote contractors. The company achieved a 4X return on investment and 15% cost savings.
Echo Global Logistics
- Transportation/Trucking/Railroad
- Large
Chicago, USA
Echo Global Logistics used ActivTrak to track time and analyze workforce data. They faced challenges after 18 acquisitions and a... shift to remote work, making workforce planning hard. ActivTrak helped them see how work was done, align staffing, and measure technology impact. Echo saved over $1M in annual labor by reallocating resources and balancing workloads. The platform also improved trust, transparency, and collaboration between teams.
Ship Sticks
- Transportation/Trucking/Railroad
- Medium
West Palm Beach, USA
ActivTrak helped Ship Sticks improve call center productivity. The company used workforce analytics to find bottlenecks and optimize customer service... workflows. By analyzing app usage, Ship Sticks removed unnecessary software and reduced lag time for customer service reps. This led to faster service and better workload balance. Employees and management both saw benefits from streamlined processes and smarter staffing decisions.
Ship Sticks
- Transportation/Trucking/Railroad
- Small
West Palm Beach, USA
ActivTrak helped Ship Sticks improve call center productivity. The company used workforce analytics to find bottlenecks and reduce lag time... between applications. By streamlining software usage, Ship Sticks made customer service faster. Call center staff now spend less time switching tools and more time helping customers. Management uses ActivTrak data to plan staffing and forecast busy periods. Employees appreciate the workflow improvements.
Echo Global Logistics
- Transportation/Trucking/Railroad
- Large
Chicago, USA
Echo Global Logistics used ActivTrak to measure and improve productivity in its operations. Before ActivTrak, Echo relied on manual surveys... and time studies that failed to capture real productivity changes. With ActivTrak, Echo tracked time per task, identified workflow bottlenecks, and improved accuracy in client billing. Managers now spot training needs and skills gaps quickly. Echo also uses ActivTrak to analyze automation impact and optimize client services.
Echo Global Logistics
- Transportation/Trucking/Railroad
- Very Large
Chicago, USA
Echo Global Logistics used ActivTrak to track time and improve productivity. After 18 acquisitions and a shift to remote work,... they needed better workforce visibility. ActivTrak helped them align headcount with real work needs and measure technology impact. They saved over $1M in annual labor by reallocating capacity. Leaders found that employees spent 43% of their day in email, sparking new efficiency efforts. The platform supported fair resource distribution and stronger collaboration between teams.
Computer Software Case Studies and Customer Success Stories with ActivTrak™
A rapidly growing SaaS provider
- Computer Software
- Medium
ActivTrak helped a fast-growing SaaS provider boost customer service productivity by 21%. The company integrated ActivTrak with Zendesk and Intercom... to create a custom dashboard in Power BI. This dashboard gave managers and agents real-time insights into support metrics and productivity. In six months, customer satisfaction scores rose by 5%. The team improved coaching, reduced onboarding costs, and managed remote staff more effectively.
A global SaaS company
- Computer Software
- Very Large
ActivTrak helped a global SaaS company with over 7,000 employees meet GDPR compliance across 80+ countries. The company used ActivTrak’s... workforce analytics to monitor technology usage and improve business processes while maintaining employee privacy. ActivTrak’s privacy controls and Tableau integration enabled secure, GDPR-friendly data sharing. Managers identified inefficient processes and underused tools, leading to better resource allocation and communication. The deployment focused on transparency and trust, supporting both compliance and operational improvement.
A rapidly growing SaaS provider
- Computer Software
- Medium
ActivTrak helped a fast-growing SaaS provider boost customer satisfaction by 5% in six months. The company used ActivTrak’s API with... Power BI, Zendesk, and Intercom to build a dashboard for support team performance. Managers tracked agent productivity, response times, and CSAT scores in one place. The dashboard improved agent capacity by 21% and cut hiring costs. Team members used the data to spot trends and improve their work. The company managed remote teams better and reduced repeat cases.
A global SaaS company
- Computer Software
- Very Large
ActivTrak helped a global SaaS company with over 7,000 employees meet GDPR compliance across 80+ countries. The company used ActivTrak’s... workforce analytics to monitor technology usage and improve business processes while protecting employee privacy. ActivTrak’s privacy controls and Tableau integration enabled secure, transparent data sharing. Managers identified inefficient processes and underused tools, leading to better focus and improved service. The company localized communications and limited data access to ensure GDPR standards were met.
Financial Services Case Studies and Customer Success Stories with ActivTrak™
A leading global financial services company
- Financial Services
- Very Large
USA
ActivTrak helped a leading global financial services company improve productivity in its 1,200-agent insurance contact center. The company replaced Verint... Desktop and Process Analytics with ActivTrak to automate data collection and reporting. This led to a 1,200 hours per week productivity gain and a 12% boost in schedule adherence. The company saved $1.6 million by increasing agent utilization and reducing hiring needs. ActivTrak dashboards now support hybrid team management and performance improvement.
A leading global financial services company
- Financial Services
- Very Large
USA
ActivTrak helped a leading global financial services company improve agent productivity in its insurance division contact center. The company replaced... Verint Desktop and Process Analytics with ActivTrak to automate data collection and reporting for 1,200 hybrid and remote agents. ActivTrak dashboards provided real-time insights into agent activity, enabling better management and coaching. The company increased productivity by 1,200 hours per week, improved schedule adherence by 12%, and saved $1.6M by boosting agent utilization. ActivTrak is now critical for managing hybrid teams and driving contact center performance.
Manufacturing Case Studies and Customer Success Stories with ActivTrak™
Parts ASAP
- Manufacturing
- Medium
USA
ActivTrak helped Parts ASAP achieve a 122X ROI and $6. 82 million in benefits. The company used ActivTrak to track...productivity, reduce unproductive time by 42%, and add 12,000 productive hours per month. ActivTrak also improved security and streamlined technology use after multiple acquisitions. Managers used insights to coach employees and boost engagement. Parts ASAP integrated ActivTrak with HR and Power BI for better reporting.
ActivTrak helped Parts ASAP, a North American parts supplier, manage a remote workforce of 700 employees after rapid expansion. The company used... ActivTrak’s workforce analytics to track productivity, secure data, and streamline technology use. In just four months, Parts ASAP achieved a 122X ROI and $6.82 million in added benefits. Employee productivity rose by 18%, and non-productive time dropped by 42%. ActivTrak also improved security and compliance for the company.
C3 Systems & Security
- Information Technology And Services
- Small
Los Angeles, USA
ActivTrak helped C3 Systems & Security solve their monitoring challenge. Their old system was costly and didn't work for remote... teams. ActivTrak's cloud-based platform was easy to deploy and manage. The team could install it quickly for clients with distributed workforces. C3 saw improved security, reliability, and remote management. Clients liked the new monitoring solution.
C3 Systems & Security
- Information Technology And Services
- Small
Los Angeles, USA
C3 Systems & Security needed a better way to monitor distributed workforces. Their old system was costly and hard to... manage for remote teams. They chose ActivTrak for its cloud-based setup and easy installation. The team could deploy ActivTrak quickly for clients. Clients liked the new monitoring process. C3 now offers reliable employee monitoring and security services with ActivTrak.
Consumer Services Case Studies and Customer Success Stories with ActivTrak™
Unnamed contact center (600 agents)
- Consumer Services
- Medium
ActivTrak helped a contact center with 600 agents improve efficiency and productivity. Managers used workforce analytics to track agent activity,... spot workflow bottlenecks, and identify coaching needs. The center reduced call wait times by 30% during peak hours by shifting secondary tasks. They also saved over $1.5 million per year by reclaiming 30 minutes of productivity per agent each day. ActivTrak enabled better resource allocation and reduced software costs.
Banking Case Studies and Customer Success Stories with ActivTrak™
Preferred Rate Mortgage
- Banking
- Medium
USA
ActivTrak helped Preferred Rate Mortgage cut office space costs and reduce waste on unused software. The company used workforce analytics... to set productivity baselines and spot technology barriers. ActivTrak data led to a switch from server-based to cloud-based loan software, speeding up employee work. Leadership used insights to inform HR, finance, and recruiting decisions. Remote work enabled national hiring and improved employee productivity across the team.
Retail Case Studies and Customer Success Stories with ActivTrak™
FAM Brands
- Retail
- Medium
Los Angeles, USA
ActivTrak helped FAM Brands spot bottlenecks in their order management team. The company used productivity monitoring to see how employees... spent time on tasks and meetings. FAM Brands found remote workers were more productive than office staff. They used this data to expand remote hiring and improve meeting efficiency. ActivTrak also helped FAM Brands boost employee well-being by identifying gaps in HR communication.
MedRisk used ActivTrak workforce analytics to improve contact center efficiency. The solution helped reduce costs and boost agent productivity. MedRisk... also prevented burnout and improved customer experience. Workforce analytics set new standards for performance in their contact center.
Insurance Case Studies and Customer Success Stories with ActivTrak™
York International Agency, LLC
- Insurance
- Small
Harrison, USA
York International Agency used ActivTrak to measure and improve employee productivity. The company quickly shifted to remote work using ActivTrak,... enabling fast deployment and ongoing productivity tracking. Managers use ActivTrak data to identify top performers and help others improve. The platform integrates with Microsoft Teams and PowerBI, making analytics easy to access. Insights from ActivTrak help York optimize communication and task management while maintaining a culture of trust.
Apparel & Fashion Case Studies and Customer Success Stories with ActivTrak™
FAM Brands
- Apparel & Fashion
- Medium
Los Angeles, USA
ActivTrak helped FAM Brands spot bottlenecks in their order management team. The tool showed that remote employees were more productive... than those in the office. FAM Brands used ActivTrak data to improve meetings and expand remote hiring. They automated manual tasks and added new training. Employee retention increased and wellness programs improved after using ActivTrak.
Wholesale Case Studies and Customer Success Stories with ActivTrak™
Parts ASAP
- Wholesale
- Medium
USA
ActivTrak helped Parts ASAP, a North American parts supplier, manage a remote workforce of 700 after rapid expansion. The company used... ActivTrak to track productivity, secure data, and streamline technology across 33 locations. In four months, Parts ASAP saw a 122X ROI and $6.82M in added value. Employee productivity rose by 18%, non-productive time dropped by 42%, and per-employee productivity improved by 28%. ActivTrak also enhanced security and compliance for the distributed team.
Other Industry Case Studies and Success Stories with ActivTrak™
Sales Teams
ActivTrak helps sales teams improve productivity. Sales teams use ActivTrak to track work, measure performance, and manage remote work. The... platform gives insights into how teams work and where they can improve. This helps sales teams get more done and work better together. The case shows how ActivTrak supports sales teams in reaching their goals.
How a B2B Tech Company Turned AI Use Into 92% Measurable Adoption ActivTrak
ActivTrak's AI Insights helped a B2B tech firm achieve 92% meaningful AI adoption by providing detailed behavioral data on AI tool usage. This enabled the... company to set specific AI maturity goals and improve engagement across teams, moving beyond simple activation metrics to measure AI's impact on productivity and ROI.
MedRisk Saves ~$4M by Improving Workforce Utilization with ActivTrak
MedRisk achieved approximately $4 million in annual savings and improved workforce visibility by implementing ActivTrak's work intelligence platform. This deployment allowed... MedRisk to identify and address workforce utilization gaps, leading to significant financial benefits and enhanced operational insights. The platform's data-driven approach supports MedRisk's ongoing efforts to optimize productivity and resource allocation.
How MedRisk Uses Workforce Analytics to Recover $3M+ in Labor Costs ActivTrak
MedRisk utilized ActivTrak's workforce analytics to recover over $3 million in labor costs by enhancing productivity visibility across its 3,200 employees. The platform's insights... helped identify workload imbalances and improve compliance, leading to significant cost savings and operational efficiency. ActivTrak's data-driven approach enabled MedRisk to optimize resources and make informed decisions, demonstrating the value of workforce intelligence in complex organizational environments.
ActivTrak achieved a milestone by surpassing $50 million in annual recurring revenue, driven by a 70% year-over-year growth in enterprise deals. The company introduced... new features like Essentials Plus, AI-Powered Summaries, and Headcount Planning, enhancing workforce analytics and productivity. Notably, Parts ASAP, a customer, reported a 28% productivity increase using ActivTrak's solutions, highlighting the platform's impact.
