Workforce analytics and productivity management software providing expert insights
Financial Services Case Studies and Success Stories with ActivTrak™
CASE STUDY A leading global financial services company
ActivTrak helped a leading global financial services company improve contact center productivity. The company replaced Verint Desktop and Process Analytics with ActivTrak to better manage 1,200 hybri...d and remote agents. ActivTrak automated data collection and reporting, saving time for managers. The company gained 1,200 hours per week in productivity. They saved $1.6 million in hiring costs. Schedule adherence improved by 12%.
CASE STUDY A leading global financial services company
ActivTrak helped a leading global financial services company improve productivity in its call center. The company replaced Verint Desktop and Process Analytics with ActivTrak to better manage its 1,2...00 hybrid and remote agents. ActivTrak made it easier to track agent productivity and schedule adherence. The company gained 1,200 hours per week in productivity, saved $1.6 million in hiring costs, and improved schedule adherence by 12%. ActivTrak supported compliance and performance in a hybrid work environment.
Hospital & Health Care Case Studies and Success Stories with ActivTrak™
CASE STUDY a public hospital district system in Washington
ActivTrak helped a large public hospital district system in Washington improve revenue cycle management. The center faced challenges with manual productivity tracking and needed better workforce opti...mization. ActivTrak replaced spreadsheets and provided better data for managing 5,100 employees. The results included $110K in hiring savings, improved meeting efficiency, and better workload balance.
CASE STUDY One of the oldest and largest public hospital district systems in Washington
ActivTrak helped a major Washington public hospital district system improve revenue cycle management. The center faced challenges with manual productivity tracking and needed better workforce optimiz...ation for its 5,100 employees. ActivTrak replaced manual spreadsheets, streamlining data collection and analysis. The solution led to $110K in hiring savings, better meeting efficiency, and improved workload balance.
Transportation/Trucking/Railroad Case Studies and Success Stories with ActivTrak™
CASE STUDY Echo Global Logistics
Echo Global Logistics used ActivTrak to measure and improve productivity in their operations. Before ActivTrak, they struggled to track the impact of new technology investments and relied on manual s...urveys and time studies. ActivTrak provided clear insights into workflows, task-switching, and remote work productivity. As a result, Echo optimized workflows, increased productivity, and achieved more accurate invoicing.
ActivTrak helped Ship Sticks improve how their call center team works. Ship Sticks used ActivTrak’s workforce analytics to find bottlenecks and boost employee productivity. The company wanted to make... customer service better and more efficient. With ActivTrak, they streamlined technology use, increased CSR efficiency, and optimized employee utilization. These changes led to better call center performance and improved customer service.
Echo Global Logistics used ActivTrak's workforce analytics platform to improve productivity and measure technology success. After 18 acquisitions and a shift to remote work, Echo needed better visibi...lity into workforce activities. They started with a 75-person pilot and expanded to over 2,000 users. ActivTrak helped Echo save $600K in labor, optimize staffing, and build a culture of trust.
ActivTrak helped Ship Sticks improve call center productivity. The company used ActivTrak’s workforce analytics to find workflow bottlenecks. They streamlined technology usage and increased customer ...service representative efficiency. Employee utilization improved across the team. Ship Sticks optimized customer service for better performance.
Echo Global Logistics used ActivTrak to measure and improve productivity in its operations. Before ActivTrak, they struggled to track the impact of new technology investments and relied on manual sur...veys and time studies. ActivTrak provided clear insights into workflows, helping Echo optimize processes and increase productivity. The company also achieved more accurate invoicing with better data from ActivTrak.
Retail Case Studies and Success Stories with ActivTrak™
CASE STUDY FAM Brands
ActivTrak helped FAM Brands improve productivity and employee well-being. The company used ActivTrak's productivity monitoring tool to identify bottlenecks and measure digital activity. FAM Brands us...ed the Personal Insights dashboard to track time spent on tasks, meetings, and collaboration. The data showed remote employees were more productive. As a result, FAM Brands reinforced remote work, improved meeting efficiency, and enhanced employee well-being.
ActivTrak helped FAM Brands solve order management bottlenecks and improve meeting efficiency. The company used ActivTrak's productivity monitoring tool to track employee digital activity and categor...ize work as productive or unproductive. The Personal Insights dashboard gave employees a clear view of their time spent on focused work, multitasking, and collaboration. Data showed remote employees were more productive, leading FAM Brands to reinforce remote work policies and hire out-of-state talent. Employee well-being also improved as a result.
Insurance Case Studies and Success Stories with ActivTrak™
CASE STUDY York International Agency, LLC
ActivTrak helped York International Agency, LLC, an insurance broker with 58 employees, improve productivity and maintain a strong company culture. The company used ActivTrak to measure productivity ...during a shift to remote work. ActivTrak's easy interface and reporting made it simple to track employee performance. The data supported annual reviews and promoted trust and accountability. York International quickly transitioned to remote work using ActivTrak, staying ahead of local competitors.
Consumer Goods Case Studies and Success Stories with ActivTrak™
CASE STUDY C3 Systems & Security
C3 Systems & Security used ActivTrak to improve employee monitoring and security services. Their old system was costly and did not support remote workforces. They needed a solution that was easy to m...anage and reliable for distributed teams. After trying other products, they chose ActivTrak for its ease of deployment and improved remote management. As a result, C3 saw increased security and reliability for their clients.
ActivTrak helped C3 Systems & Security solve their employee monitoring and security challenges. Their old system was expensive and did not support remote workforces. C3 needed a solution that was eas...y to manage and reliable for distributed teams. After trying other products, they chose ActivTrak for its ease of deployment and improved remote management. The result was increased security, better reliability, and simpler operations for C3 and their clients.
Manufacturing Case Studies and Success Stories with ActivTrak™
CASE STUDY Parts ASAP
ActivTrak Workforce Analytics helped Parts ASAP improve productivity and efficiency. The company faced challenges after acquiring 18 companies and moving to remote work. ActivTrak provided tools to m...easure productivity, secure data, and optimize technology use. Parts ASAP achieved a 122X ROI, a 42% drop in unproductive time, and gained 12,000 more productive hours each month. The solution delivered $6.82 million in benefits.
Other Industry Case Studies and Success Stories with ActivTrak™
CASE STUDY A rapidly growing SaaS provider
ActivTrak, integrated with Zendesk and Intercom, helped a fast-growing SaaS provider improve customer service. The company used a productivity dashboard to boost agent capacity and manage remote team...s. They saw a 21% increase in productivity and a 5% rise in customer satisfaction in six months. The solution also lowered hiring and training costs. Coaching and training improved for their support team.
CASE STUDY A leading healthcare revenue management company
ActivTrak helped a healthcare revenue management company track productivity and verify billing accuracy for over 600 remote contractors. The company faced challenges with manual hour verification and... limited data retention. ActivTrak's workforce analytics platform streamlined hour verification and expanded data retention. The company saved $500,000 annually, achieved a 4X ROI, and reduced billing discrepancies by 80%.
ActivTrak helped a global SaaS company with over 7,000 employees meet GDPR standards. The company faced challenges from rapid growth, acquisitions, and strict privacy laws across Europe. They used Ac...tivTrak’s workforce analytics to monitor technology use and improve business processes. The solution focused on privacy-first deployment and transparency. As a result, the company improved business processes and optimized technology and resources.
ActivTrak helped Parts ASAP improve productivity, security, and technology use. The company faced challenges from acquisitions, consolidating operations, and moving to remote work. Using ActivTrak's ...workforce analytics, Parts ASAP achieved a 122X ROI. They also gained $6.82 million in benefits. ActivTrak provided clear insights and measurable results for Parts ASAP.
ActivTrak helps sales teams improve productivity. Sales teams use ActivTrak to track work, measure performance, and manage remote work. The platform gives insights into how teams work and where they ...can improve. This helps sales teams get more done and work better together. The case shows how ActivTrak supports sales teams in reaching their goals.
ActivTrak helped a fast-growing SaaS provider improve customer service. The company used ActivTrak's API integration with Power BI, Zendesk, and Intercom. They created a productivity dashboard to tra...ck team performance. This helped boost productivity by 21% and increase CSAT by 5% in six months. The solution also improved coaching, training, and workforce management while reducing hiring and training costs.
ActivTrak helped a leading healthcare company improve remote work. The company used ActivTrak's workforce analytics to manage a distributed team of several hundred employees. They faced challenges wi...th headcount, workload balance, and making fast decisions. ActivTrak enabled cost savings by avoiding unnecessary hires. The company improved workload balance and made faster, data-driven decisions.
ActivTrak helped a leading healthcare company improve remote work. The company used ActivTrak's workforce analytics to manage a distributed team of several hundred employees. They faced challenges wi...th remote work, headcount management, and workload balance. ActivTrak enabled cost savings by avoiding unnecessary hires, improved workload balance, and helped leaders make faster, data-driven decisions. The company now supports 24/7 virtual health services more efficiently.
ActivTrak helped a global SaaS company with over 7,000 employees meet GDPR standards. The company needed to understand technology usage and improve business processes across 80+ countries. ActivTrak'...s workforce analytics provided visibility for compliance and process optimization. The company achieved privacy-first deployment, improved business processes, and optimized technology and resources.
CASE STUDY A leading healthcare revenue management company
ActivTrak helped a leading healthcare revenue management company improve billing reconciliation. The company struggled to verify contractor hours and audit billing in a virtual desktop environment. A...ctivTrak's workforce analytics platform streamlined hour verification and expanded data retention. The company saved $500,000 annually, achieved a 4X ROI, and reduced billing discrepancies by 80%.
ActivTrak helped Parts ASAP solve problems from acquisitions, remote work, and operations consolidation. The company used ActivTrak's workforce analytics to improve productivity, security, and techno...logy use. Parts ASAP achieved a 122X ROI and gained $6.82 million in benefits. The solution provided data-driven insights for better team performance and resource allocation.
ActivTrak achieved a milestone by surpassing $50 million in annual recurring revenue, driven by a 70% year-over-year growth in enterprise deals. The company introduced new features like Essentials Pl...us, AI-Powered Summaries, and Headcount Planning, enhancing workforce analytics and productivity. Notably, Parts ASAP, a customer, reported a 28% productivity increase using ActivTrak's solutions, highlighting the platform's impact.
