8x8 Cloud Contact Center Overview
This is a summary of the comprehensive capabilities and benefits of 8x8 Cloud Contact Center based on over 271 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
8x8 Cloud Contact Center, 8x8 X Series, 8x8 Business Phone, RingCentral Contact Center, Callnote, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if 8x8 Cloud Contact Center is right for your needs? Our Cuspera AI engine can evaluate how 8x8 Cloud Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
8x8 Cloud Contact Center supports business activities such as:
- Conference Call Management
- Call Recording
- Collaboration
- Helpdesk Management
- Payment Management
8x8 Cloud Contact Center can help you with many business goals, such as Improve ROI. It can help manage these activities if you use Offline Phone Calls Events etc. for these needs. As a solution, 8x8 Cloud Contact Center's capabilities include Recording, and Personalization.
8x8 Cloud Contact Center Computer Software Vertical is its biggest customer base.
Reviews
"...We setup fax, recording and conference call capability for all six lines but found that only two people really needed or utilized the services...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve ROI is the most popular business priority peers achieved using 8x8 Cloud Contact Center.
Use Cases
Peers recommend Conference Call Management , Call Recording , Collaboration , as the business use cases that they have been most satisfied while using 8x8 Cloud Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Conference Call Management with Offline, Phone Calls, Events and Trade Shows |
4.93/5 ★ |
"...We setup fax, recording and conference call capability for all six lines but found that only two people really needed or utilized the services...." Peer review |
| Call Recording with Phone Calls, Offline, Events and Trade Shows |
4.89/5 ★ |
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software |
| Collaboration with Offline, Video, Events and Trade Shows |
4.53/5 ★ |
"...A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. ..." Contact Center |
| PEER EXPERIENCES | |
|---|---|
| Conference Call Management with Offline, Phone Calls, Events and Trade Shows |
4.93/5 ★ |
"...We setup fax, recording and conference call capability for all six lines but found that only two people really needed or utilized the services...." Peer review |
|
| Call Recording with Phone Calls, Offline, Events and Trade Shows |
4.89/5 ★ |
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software |
|
| Collaboration with Offline, Video, Events and Trade Shows |
4.53/5 ★ |
"...A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. ..." Contact Center |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 271 insights from peers and experts to help you assess how these 8x8 Cloud Contact Center use cases fit your Contact Center Software needs.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used 8x8 Cloud Contact Center to Improve ROI
8x8 Cloud Contact Center Alternatives
Peer and Expert Opinion on Features
for 8x8 Cloud Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (17) |
| Personalization | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (17) |
| Personalization | Read Reviews (9) |
IT and Other Capabilities
for 8x8 Cloud Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (27) |
| Data Import | Read Reviews (41) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (27) |
| Data Import | Read Reviews (41) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (17) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (5) |
| 24/7 Support | Read Reviews (41) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (17) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (5) |
| 24/7 Support | Read Reviews (41) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
Vendor Profile Details
Company Name
8x8
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
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