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Compare Userback vs Surveypal Platform

Comparison Summary

For Userback vs Surveypal Platform comparison, Our AI algorithm looked at 1387 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Userback and Surveypal Platform to solve their respective business needs.

Pros and cons of Userback and Surveypal Platform

Userback is more suited to businesses that require Collecting Feedback with Video and Automated Workflows where as Surveypal Platform is focused towards Collecting Feedback and Engaging Conversational Surveys .

logo Userback

Focus area

Software Failure Risk

  • medium

logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

About

Real time customer feedback tool to collect feedback with video and screenshots

Survey platform to measure customer service experience

Financials

Private

Seed

Business Need

Total Processes
(we found evidences for)

16

22

Total Goals
(we found evidences for)

3

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management



workflow management


training & onboarding


products & pricelist management


helpdesk management


engagement management

engaging and following up



business development


lifetime value management


customise loyalty program


loyalty management

customise loyalty program


lead qualification: technographic


lead qualification

lead qualification: technographic


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

Top Channels

Channels Used

  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more
  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting