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Compare Userback vs Surveypal Platform

Failure Risk Guidance Security Report ?

Failure Risk for Userback medium Failure Risk for Surveypal Platform medium
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Comparison Summary

For Userback vs Surveypal Platform comparison, Our AI algorithm looked at 1387 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Userback and Surveypal Platform to solve their respective business needs.

Pros and cons of Userback and Surveypal Platform

Userback is more suited to businesses that require Collecting Feedback with Video and Automated Workflows where as Surveypal Platform is focused towards Collecting Feedback and Engaging Conversational Surveys .

logo Userback

Focus area

Software Failure Risk

  • medium

logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

About

Real time customer feedback tool to collect feedback with video and screenshots

Survey platform to measure customer service experience

Financials

Private

Seed

Business Need

Total Processes
(we found evidences for)

16

22

Total Goals
(we found evidences for)

3

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (145)

Read Reviews (61)

collaboration

Read Reviews (6)

Read Reviews (2)

workflow management

Read Reviews (6)

Read Reviews (1)

training & onboarding

Read Reviews (5)

Read Reviews (4)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

helpdesk management

Read Reviews (1)

Read Reviews (3)

engagement management

Read Reviews (0)

Read Reviews (12)

engaging and following up

Read Reviews (0)

Read Reviews (9)

business development

Read Reviews (0)

Read Reviews (3)

lifetime value management

Read Reviews (0)

Read Reviews (2)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (2)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

Top Channels

Channels Used

  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more

  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting