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Userback vs Canny: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Userback medium Failure Risk for Canny medium
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Comparison Summary

This comparison report of Userback vs. Canny is based on a specific set of business needs and context. The comparison uses 1472 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and Canny

Userback, Canny, SurveyPro, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

Canny focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Review Customer Feedback, etc.

"With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations " - Erinn Corbitt

"The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. " - Aroa Gil Bo

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userback

Focus area

Software Failure Risk

  • medium

logo Canny

Focus area

Canny is better than Userback for

Software Failure Risk

  • medium

About

Real time customer feedback tool to collect feedback with video and screenshots

Canny: Customer Feedback Management Tool

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

16

37

Total Goals
(we found evidences for)

3

9

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (145)

Read Reviews (88)

collaboration

Read Reviews (6)

Read Reviews (10)

workflow management

Read Reviews (6)

Read Reviews (3)

training & onboarding

Read Reviews (5)

Read Reviews (9)

products & pricelist management

Read Reviews (3)

Read Reviews (30)

sales review & feedback

Read Reviews (1)

Read Reviews (13)

sales document management

Read Reviews (1)

Read Reviews (3)

helpdesk management

Read Reviews (1)

Read Reviews (2)

engagement management

Read Reviews (0)

Read Reviews (46)

engaging and following up

Read Reviews (0)

Read Reviews (32)

communication management

Read Reviews (0)

Read Reviews (7)

sending & publishing communications

Read Reviews (0)

Read Reviews (6)

community building

Read Reviews (0)

Read Reviews (8)

lifetime value management

Read Reviews (0)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (2)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (2)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Scale best practices

  • Acquire customers

  • Launch new products

  • Enhance customer relationships

  • Improve internal communications

  • Improve visibility

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • See 6 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • e-mail

  • chat

  • Slack

  • offline

  • website

  • point of sale

  • on premises

  • phone calls

  • social media

  • Facebook

  • See 9 more

  • user generated content

  • blogs

  • e-mail

  • chat

  • Slack

  • offline

  • website

  • point of sale

  • on premises

  • phone calls

  • social media

  • Facebook

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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No Data

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting