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Compare TrustRadius vs PeerSpot (formerly IT Central Station)

Comparison Summary

For TrustRadius vs PeerSpot (formerly IT Central Station) comparison, Our AI algorithm looked at 2751 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TrustRadius and PeerSpot (formerly IT Central Station) to solve their respective business needs.

Pros and cons of TrustRadius and PeerSpot (formerly IT Central Station)

TrustRadius is more suited to businesses that require Rating And Review Management and Collaboration with Video where as PeerSpot (formerly IT Central Station) is focused towards Rating And Review Management and Social Media Management with Social Media .

logo TrustRadius

Focus area

TrustRadius is better than PeerSpot (formerly IT Central Station) for

Software Failure Risk

  • low

logo PeerSpot (formerly IT Central Station)

Focus area

Software Failure Risk

  • low

About

TrustRadius | Software Reviews You Can Trust

Buying Intelligence for Enterprise Technology

Age

2012

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

85

54

Total Goals
(we found evidences for)

16

12

Top Processes

Evidences indicate better relative satisfaction


rating and review management



customer feedback management

measuring customer satisfaction


competitive intelligence


communication management

sending & publishing communications


engagement management

engaging and following up


workflow management


social media management

social media analytics

engaging on social media

scheduling post to social media



lead qualification

lead qualification: technographic


sales document management

proposal & quote management


content management


products & pricelist management


account management


generation of new leads




sales call management

call transcription


campaign management


lifetime value management


training & onboarding



helpdesk management


customer case management





performance management


loyalty management

identify target customers




social media marketing



sales review & feedback


conversion management




advocacy management


contact list management

enriching contact list


relationship management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Improve digital and social presence

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Build brand awareness

  • Improve internal communications

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Improve brand engagement

  • Manage risk

  • Launch new products

  • See 13 more
  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Establish thought leadership

  • Launch new products

  • Grow market share

  • Manage risk

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 9 more

Top Channels

Channels Used

  • social media

  • LinkedIn

  • mobile

  • video

  • mobile app

  • review sites

  • website

  • chat

  • phone calls

  • e-mail

  • text SMS

  • Amazon

  • offline

  • on premises

  • mass media

  • television

  • games

  • print media

  • newspaper

  • point of sale

  • See 17 more
  • social media

  • LinkedIn

  • mobile

  • video

  • mobile app

  • review sites

  • website

  • chat

  • phone calls

  • e-mail

  • text SMS

  • Amazon

  • offline

  • on premises

  • mass media

  • television

  • games

  • print media

  • newspaper

  • point of sale

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting