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Compare Troops vs Verint Workforce Engagement

Failure Risk Guidance Security Report ?

Failure Risk for Troops low Failure Risk for Verint Workforce Engagement medium
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Comparison Summary

This comparison report of Troops vs. Verint Workforce Engagement is based on a specific set of business needs and context. The comparison uses 1732 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Troops and Verint Workforce Engagement

Troops, Verint Workforce Engagement, worxogo, Showpad Coach, etc., belong to a category of solutions that help Sales Coaching. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Troops covers Workflow Management with Chat, Collaboration with Chat, Sales Rep Engagement, Forecasting, etc.

Verint Workforce Engagement focuses on Sales Rep Engagement with Omnichannel, Contact List Management, Sales Coaching, Performance Management, etc.

"In the midst of COVID-19, Troops has been one of the most valuable tools in our tech stack. Troops helps us create awareness around what's happening across the funnel, engage the team, and boost morale. " - Michael Tuso

"The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service. " - Jaymee Gerard

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Troops

Focus area

Troops is better than Verint Workforce Engagement for

Software Failure Risk

  • low

logo Verint Workforce Engagement

Focus area

Software Failure Risk

  • medium

About

The Revenue Com­mu­ni­ca­tions Platform to automate workflow providing real-time insights

Performance Management software to engage and motivate the employees to provide the best customer experience

Financials

SERIES B

IPO

Business Need

Total Processes
(we found evidences for)

72

18

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (108)

Read Reviews (1)

collaboration

Read Reviews (80)

Read Reviews (0)

engagement management

Read Reviews (53)

Read Reviews (18)

engaging and following up

Read Reviews (45)

Read Reviews (10)

engaging with scheduling & cadence

Read Reviews (4)

Read Reviews (0)

sales document management

Read Reviews (25)

Read Reviews (0)

contract management

Read Reviews (20)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

digital signature

Read Reviews (2)

Read Reviews (0)

forecasting

Read Reviews (25)

Read Reviews (1)

generation of new leads

Read Reviews (25)

Read Reviews (0)

training & onboarding

Read Reviews (23)

Read Reviews (0)

helpdesk management

Read Reviews (20)

Read Reviews (0)

products & pricelist management

Read Reviews (13)

Read Reviews (0)

communication management

Read Reviews (11)

Read Reviews (0)

sending & publishing communications

Read Reviews (7)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (6)

Read Reviews (0)

community building

Read Reviews (5)

Read Reviews (0)

customer case management

Read Reviews (5)

Read Reviews (0)

motivation management

Read Reviews (4)

Read Reviews (0)

account management

Read Reviews (4)

Read Reviews (0)

pipeline management

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (3)

Read Reviews (4)

lead qualification

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (2)

Read Reviews (1)

campaign analytics

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (1)

meeting management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve visibility

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve digital and social presence

  • Launch new products

  • Establish thought leadership

  • See 10 more

  • Acquire customers

  • Enhance customer relationships

  • Grow market share

  • Manage risk

  • Improve efficiency

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • phone calls

  • omnichannel

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting