Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.
Postal: Postalio provides a global marketplace for corporate gifting and events. Branded swag storefronts and ABM campaign management are also offered.
Introducing Thematic and Postal
Thematic, CustomerSure, SurveyMonkey CX, etc., belong to a category of solutions that help Customer Experience Management, whereas Postal belong to a category of solutions that help Account Based Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Thematic covers Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
Postal focuses on Sales Document Management, Engagement Management with Offline, Lead Engagement with Offline, Lead Qualification, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Thematic and Postal: Best activities based on customer satisfaction
Thematic in Action: Unique Activities
What makes Thematic ideal for Customer Feedback Management?
"...Consumer feedback is essential, and I want it to go way beyond a singular NPS number, which can easily become meaningless without context...." Peer review by Ajantha S, Behavioral Research Practice Lead, Information Technology and Services
What benefits does Thematic offer for Engagement Management?
"...Alignment among senior leadership team on what drives employee engagement...." Case Studies
How can Thematic enhance your Helpdesk Management process?
"...Initially, the company collected feedback on their 3 product lines and 7 engagement channels: Mortgage, saving and deposit products feedback Online and app-store reviews Customer complaints Call-center agent notes And 3 different surveys ..." Case Study Atom Bank
What makes Thematic ideal for Market Research?
"...Within the platform, analysis is transparently mapped to each piece of feedback, much like affinity mapping, so LinkedIn s market research team could see how phrases mapped to themes...." Case Study LinkedIn
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Improve efficiency
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Improve digital and social presence
- See 8 more
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Improve ROI
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Build brand awareness
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Thematic | Postal | |
|---|---|---|
| Peer score | 4.7 | 4.0 |
| Peer insights | 1275 | 239 |
| Top industries |
Internet 37.0%
Telecommunications 26.0%
Financial Services 16.0%
|
|
| SMB and Mid-Market | 31.0% | 0.0% |
| Enterprise | 69.0% | 0.0% |
News
Latest Thematic news
Thematic Launches Customer Intelligence and Activation for Agentic CX
Thematic has introduced Customer Intelligence and Activation, a new system that consolidates unstructured feedback to provide team-specific insights, predictive scores, and actionable recommendations.
Latest Postal news
Postal Service fights mail theft with new Informed Delivery app
The United States Postal Service has launched the Informed Delivery mobile app to combat mail theft. This app enhances the existing service by offering features like push notifications, biometric login, and improved package tracking. Users can manage mail directly from their devices, aiming to reduce the 1.7 million daily mail theft incidents.