Comparison Summary
Introducing Tenfold and Qualtrics
Tenfold, Genesys Cloud EX, Twilio Flex, etc., belong to a category of solutions that help Customer Experience Management, whereas Qualtrics, SurveyMonkey, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Qualtrics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management, Market Research, etc.
"Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful. " - Jake Morey
"We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services. " - Dr. Kit Hagemann
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Tenfold - The Customer Experience Cloud‚
Survey, Research & Experience Management Software | Qualtrics
Age
2015
2002
Financials
SERIES C
SERIES C
Business Need
Total Processes
(we found evidences for)
62
109
Total Goals
(we found evidences for)
13
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
-
Improve efficiency
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Improve consistency
-
Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
-
Acquire customers
-
Build brand awareness
-
Grow market share
-
Establish thought leadership
-
Scale best practices
-
Increase sales & revenue
-
Improve ROI
-
Improve brand engagement
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Launch new products
-
Improve stakeholder relations
-
Improve digital and social presence
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Improve internal communications
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Manage risk
-
Improve consistency
-
Improve efficiency
- See 15 more
Top Channels
Channels Used
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e-mail
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social media
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offline
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phone calls
-
promotions
-
website
-
trade shows
-
events
-
video
-
chat
-
mobile
-
review sites
-
user generated content
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blogs
-
Twitter
-
causes and charity
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Amazon
-
point of sale
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Facebook
-
display advertisement
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Slack
-
print media
-
magazine
-
movies
-
text SMS
-
G2crowd
-
LinkedIn
-
mobile app
-
on premises
-
Instagram
-
games
- See 28 more
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e-mail
-
social media
-
offline
-
phone calls
-
promotions
-
website
-
trade shows
-
events
-
video
-
chat
-
mobile
-
review sites
-
user generated content
-
blogs
-
Twitter
-
causes and charity
-
Amazon
-
point of sale
-
Facebook
-
display advertisement
-
Slack
-
print media
-
magazine
-
movies
-
text SMS
-
G2crowd
-
LinkedIn
-
mobile app
-
on premises
-
Instagram
-
games
- See 28 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Internet (22.0%)
-
Financial Services (18.0%)
-
Education (12.0%)
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Education (42.0%)
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Research (12.0%)
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Management Consulting (5.0%)
Popular in Segments
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SMB and MidMarket (57.0%)
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Enterprise (43.0%)
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SMB and MidMarket (44.0%)
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Enterprise (56.0%)