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Talkdesk vs Calabrio Call Recording: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Talkdesk low Failure Risk for Calabrio Call Recording low
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Comparison Summary

This comparison report of Talkdesk vs. Calabrio Call Recording is based on a specific set of business needs and context. The comparison uses 10608 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Talkdesk and Calabrio Call Recording

Talkdesk, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software, whereas Calabrio Call Recording belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Talkdesk covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Calabrio Call Recording focuses on Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, etc.

"The ability of agents to answer the questions is key. Agents need information about how many times the client called before, whether they waited, how their concerns were answered and so on. In the healthcare industry, time is of the essence. Talkdes...k improved the customer service we provide and helped improve our efficiency. " - Sergio Cruz

"To get the best from your employees, think about the culture that supports them. " - Daniel Acosta

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Talkdesk

Focus area

Talkdesk is better than Calabrio Call Recording for

Software Failure Risk

  • low

logo Calabrio Call Recording

Focus area

Calabrio Call Recording is better than Talkdesk for

Software Failure Risk

  • low

About

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Call Recording Software Designed for the Digital Business

Age

2011

Financials

SERIES B

M&A

Business Need

Total Processes
(we found evidences for)

90

15

Total Goals
(we found evidences for)

20

3

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (808)

Read Reviews (109)

call recording

Read Reviews (688)

Read Reviews (102)

call transcription

Read Reviews (19)

Read Reviews (0)

call analytics

Read Reviews (14)

Read Reviews (0)

call searching

Read Reviews (8)

Read Reviews (0)

call scoring

Read Reviews (3)

Read Reviews (0)

meeting management

Read Reviews (3)

Read Reviews (0)

helpdesk management

Read Reviews (515)

Read Reviews (17)

communication management

Read Reviews (344)

Read Reviews (9)

tracking & monitoring communications

Read Reviews (321)

Read Reviews (9)

sending & publishing communications

Read Reviews (18)

Read Reviews (0)

contact list management

Read Reviews (163)

Read Reviews (17)

contacts history

Read Reviews (43)

Read Reviews (0)

creating contact list

Read Reviews (6)

Read Reviews (0)

enriching contact list

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (121)

Read Reviews (26)

engaging and following up

Read Reviews (69)

Read Reviews (3)

social media management

Read Reviews (97)

Read Reviews (0)

social media analytics

Read Reviews (91)

Read Reviews (0)

engaging on social media

Read Reviews (2)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (59)

Read Reviews (0)

customer feedback management

Read Reviews (55)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (39)

Read Reviews (0)

measuring net promoter score

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (46)

Read Reviews (0)

conference call management

Read Reviews (32)

Read Reviews (0)

competitive intelligence

Read Reviews (26)

Read Reviews (0)

loyalty management

Read Reviews (25)

Read Reviews (0)

customise loyalty program

Read Reviews (12)

Read Reviews (0)

identify target customers

Read Reviews (12)

Read Reviews (0)

knowledge management

Read Reviews (21)

Read Reviews (0)

sales document management

Read Reviews (18)

Read Reviews (0)

contract management

Read Reviews (15)

Read Reviews (0)

rating and review management

Read Reviews (17)

Read Reviews (0)

revenue cycle management

Read Reviews (12)

Read Reviews (0)

customer case management

Read Reviews (9)

Read Reviews (0)

lead qualification

Read Reviews (9)

Read Reviews (0)

lead qualification: technographic

Read Reviews (9)

Read Reviews (0)

generation of new leads

Read Reviews (9)

Read Reviews (0)

products & pricelist management

Read Reviews (7)

Read Reviews (0)

performance management

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (5)

Read Reviews (1)

content management

Read Reviews (4)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (1)

account management

Read Reviews (3)

Read Reviews (0)

international marketing

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (0)

courses & assessment

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • phone calls

  • offline

  • point of sale

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

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Integration Risk

low

{{{rsh_C_1}}}

medium

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Migration Risk

low

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting