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Salesforce Field Service vs Service Autopilot: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Field Service vs. Service Autopilot is based on a specific set of business needs and context. The comparison uses 1389 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Field Service and Service Autopilot

Salesforce Field Service, Service Autopilot, Vonigo, BlueFolder, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Field Service covers Sales Document Management, Helpdesk Management with Phone Calls, Forecasting with Mobile, Engagement Management with Phone Calls, etc.

Service Autopilot focuses on Communication Management with E-Mail, Sales Document Management, Advertisement with Social Media, Upselling, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Field Service

Focus area

Software Failure Risk

  • medium

logo Service Autopilot

Focus area

Software Failure Risk

  • medium

About

Field Service Software and Onsite Job Management by Service Cloud

Service Autopilot | Software for Lawn Care, Cleaning, Snow ...

Age

1999

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

45

38

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction


sales document management

contract management

proposal & quote management


helpdesk management



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


workflow management


knowledge management


products & pricelist management


sales call management

meeting management


campaign management


competitive intelligence


distribution management


communication management


training & onboarding


social media management

social media analytics



generation of new leads



conversion management



contact list management





lifetime value management


billing and invoice management


lead qualification: technographic


lead qualification

lead qualification: technographic



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Grow market share

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • See 5 more
  • Acquire customers

  • Increase customer life time value

  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • social media

  • Facebook

  • website

  • promotions

  • mobile app

  • user generated content

  • blogs

  • video

  • Facebook at work

  • omnichannel

  • See 10 more
  • e-mail

  • phone calls

  • mobile

  • social media

  • Facebook

  • website

  • promotions

  • mobile app

  • user generated content

  • blogs

  • video

  • Facebook at work

  • omnichannel

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting