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Compare Reputation.com vs Press Ganey

Failure Risk Guidance Security Report ?

Failure Risk for Reputation.com medium Failure Risk for Press Ganey medium
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Comparison Summary

This comparison report of Reputation.com vs. Press Ganey is based on a specific set of business needs and context. The comparison uses 4706 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Reputation.com and Press Ganey

Reputation.com, Press Ganey, BirdEye, Chatmeter Platform, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Reputation.com covers Reputation Management, Rating And Review Management, Social Media Management with Social Media, Engagement Management, etc.

Press Ganey focuses on Rating And Review Management with Review Sites, Engagement Management with Social Media, Reputation Management, Competitive Intelligence with Offline, etc.

"In my opinion, the platform offers the best solution out there. The platform is great, easy to use and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and... our brand. More importantly, our dealers have the power to respond and influence customers opinions in real-time, from within the Reputation.com platform. " - David Hart

"There’s no more guessing about how people feel. These are real-time reviews, which means real-time service recovery, and that makes a direct impact on the location and the organization. " - Valeska Valencia

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Reputation.com

Focus area

Software Failure Risk

  • medium

logo Press Ganey

Focus area

Press Ganey is better than Reputation.com for

Software Failure Risk

  • medium

About

Experience Management Platform for listening, understanding and taking action.

Human Experience Healthcare

Age

2006

Financials

PRIVATE

SERIES A

Business Need

Total Processes
(we found evidences for)

78

51

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction

reputation management

Read Reviews (217)

Read Reviews (86)

rating and review management

Read Reviews (186)

Read Reviews (161)

social media management

Read Reviews (160)

Read Reviews (43)

engaging on social media

Read Reviews (53)

Read Reviews (4)

scheduling post to social media

Read Reviews (40)

Read Reviews (1)

social media analytics

Read Reviews (19)

Read Reviews (21)

monitoring social media

Read Reviews (6)

Read Reviews (8)

managing social media account

Read Reviews (6)

Read Reviews (0)

engagement management

Read Reviews (123)

Read Reviews (93)

engaging and following up

Read Reviews (93)

Read Reviews (82)

communication management

Read Reviews (82)

Read Reviews (51)

sending & publishing communications

Read Reviews (72)

Read Reviews (41)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (8)

customer feedback management

Read Reviews (80)

Read Reviews (49)

measuring customer satisfaction

Read Reviews (10)

Read Reviews (2)

measuring net promoter score

Read Reviews (6)

Read Reviews (0)

sales review & feedback

Read Reviews (11)

Read Reviews (15)

loyalty management

Read Reviews (9)

Read Reviews (19)

customise loyalty program

Read Reviews (4)

Read Reviews (1)

create engagement based loyalty

Read Reviews (1)

Read Reviews (18)

training & onboarding

Read Reviews (9)

Read Reviews (0)

sales document management

Read Reviews (7)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (7)

Read Reviews (55)

content management

Read Reviews (6)

Read Reviews (15)

content publishing

Read Reviews (4)

Read Reviews (1)

helpdesk management

Read Reviews (6)

Read Reviews (0)

touchpoint management

Read Reviews (5)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (4)

sales call management

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (2)

products & pricelist management

Read Reviews (4)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (3)

channel management

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (2)

follower management

Read Reviews (2)

Read Reviews (0)

advocacy management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (1)

Read Reviews (8)

lead qualification: technographic

Read Reviews (1)

Read Reviews (7)

performance management

Read Reviews (1)

Read Reviews (3)

social media marketing

Read Reviews (0)

Read Reviews (3)

trade show marketing

Read Reviews (0)

Read Reviews (6)

conversion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve digital and social presence

  • Establish thought leadership

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Improve visibility

  • Improve stakeholder relations

  • See 10 more

  • Improve digital and social presence

  • Acquire customers

  • Improve brand engagement

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Improve internal communications

  • Enhance customer relationships

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve efficiency

  • Launch new products

  • See 12 more

Top Channels

Channels Used

  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more

  • social media

  • website

  • review sites

  • offline

  • on premises

  • e-mail

  • text SMS

  • trade shows

  • mobile

  • Facebook

  • Glassdoor

  • mobile app

  • point of sale

  • Twitter

  • LinkedIn

  • promotions

  • video

  • Yelp

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting