Comparison Summary
Introducing OTRS and iSupport
OTRS, iSupport, Azuredesk, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OTRS covers Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
iSupport focuses on Helpdesk Management with E-Mail, Sales Document Management with Website, Customer Feedback Management with E-Mail, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Ticket System and Helpdesk Software | OTRS
Process Automation for Help Desks | iSupport
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
39
27
Total Goals
(we found evidences for)
7
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve efficiency
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Manage risk
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Enter new markets internationally or locally
- See 4 more
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Acquire customers
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Enhance customer relationships
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Improve efficiency
Top Channels
Channels Used
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e-mail
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offline
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on premises
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social media
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website
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Twitter
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phone calls
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user generated content
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blogs
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mobile
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LinkedIn
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chat
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video
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Facebook page
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Facebook
- See 12 more
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e-mail
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offline
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on premises
-
social media
-
website
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Twitter
-
phone calls
-
user generated content
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blogs
-
mobile
-
LinkedIn
-
chat
-
video
-
Facebook page
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Facebook
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
