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Compare Oracle CRM On Demand vs SpiceCSM Engagement Suite

Failure Risk Guidance Security Report ?

Failure Risk for Oracle CRM On Demand medium Failure Risk for SpiceCSM Engagement Suite low
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Comparison Summary

For Oracle CRM On Demand vs SpiceCSM Engagement Suite comparison, Our AI algorithm looked at 1723 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Oracle CRM On Demand and SpiceCSM Engagement Suite to solve their respective business needs.

Pros and cons of Oracle CRM On Demand and SpiceCSM Engagement Suite

Oracle CRM On Demand is more suited to businesses that require Workflow Management and Engagement Management where as SpiceCSM Engagement Suite is focused towards Engagement Management with Phone Calls and Workflow Management .

logo Oracle CRM On Demand

Focus area

Software Failure Risk

  • medium

logo SpiceCSM Engagement Suite

Focus area

SpiceCSM Engagement Suite is better than Oracle CRM On Demand for

Software Failure Risk

  • low

About

Oracle CRM On Demand | Oracle

SpiceCSM Engagement Suite | A Unified User Interface (UUI) to Orchestrate Your Customer's Journey

Age

1977

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

45

30

Total Goals
(we found evidences for)

9

5

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (36)

Read Reviews (62)

engagement management

Read Reviews (28)

Read Reviews (87)

engaging and following up

Read Reviews (10)

Read Reviews (68)

contact list management

Read Reviews (14)

Read Reviews (7)

contacts history

Read Reviews (2)

Read Reviews (2)

tracking contacts

Read Reviews (2)

Read Reviews (2)

creating contact list

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (14)

Read Reviews (1)

proposal & quote management

Read Reviews (13)

Read Reviews (0)

relationship management

Read Reviews (13)

Read Reviews (0)

helpdesk management

Read Reviews (13)

Read Reviews (49)

competitive intelligence

Read Reviews (11)

Read Reviews (9)

campaign management

Read Reviews (11)

Read Reviews (2)

opportunity management

Read Reviews (5)

Read Reviews (0)

performance management

Read Reviews (4)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (26)

social media analytics

Read Reviews (4)

Read Reviews (26)

loyalty management

Read Reviews (3)

Read Reviews (0)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (0)

touchpoint management

Read Reviews (3)

Read Reviews (0)

channel management

Read Reviews (3)

Read Reviews (0)

communication management

Read Reviews (3)

Read Reviews (10)

sending & publishing communications

Read Reviews (1)

Read Reviews (8)

rating and review management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (0)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (41)

customer case management

Read Reviews (0)

Read Reviews (40)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve visibility

  • Improve ROI

  • Grow market share

  • Improve stakeholder relations

  • Scale best practices

  • Improve efficiency

  • See 6 more

  • Launch new products

  • Enhance customer relationships

  • Improve consistency

  • Improve visibility

  • Acquire customers

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • review sites

  • Amazon

  • promotions

  • See 2 more

  • phone calls

  • e-mail

  • review sites

  • Amazon

  • promotions

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting