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AppTek: Reviews, Testimonials and Expert Opinions

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AppTek | Speech Technology Solutions

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AppTek Overview

Here’s the scoop on AppTek! We've gathered over 298 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

AppTek, SpiceCSM Engagement Suite, Dialsource Denali, VICIdial, Marsview, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if AppTek is right for your needs? Our Cuspera AI engine can evaluate how AppTek fits your specific business needs, industry, and context. Get your personalized assessment report today.

AppTek supports business activities such as:

Engagement Management
Helpdesk Management
Workflow Management
Competitive Intelligence
Call Searching

AppTek can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Enter New Markets Internationally Or Locally, Improve ROI, Improve Efficiency, etc. It can help manage these activities if you use Phone Calls Chat Video etc. for these needs. As a solution, AppTek's capabilities include Personalization, and Voice Transcription.

Reviews

"...Aggregate and mine customer interactions for business intelligence to help improve the enterprise. ..." Improve Customer Experience

Cuspera Reviews

31 buyers and buying teams have used Cuspera to assess how well AppTek solved their Collaboration and Productivity needs. Cuspera uses 298 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using AppTek.

See all business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using AppTek.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Engagement Management	4.75/5 ★ Read Reviews (28)	"...Aggregate and mine customer interactions for business intelligence to help improve the enterprise. ..." Improve Customer Experience
engaging and following up	4.61/5 ★ Read Reviews (13)	"...As more customers choose to speak to their applications, DIVA offers a voice-enabled buying experience that keeps customers engaged with accurate delivery of customer requests. ..." AppTek Voice-Enabled Commerce
Helpdesk Management with Phone Calls and Chat	4.20/5 ★ Read Reviews (11)	"...AppTek provides an artificial intelligence and machine learning-based automatic speech recognition, machine translation and natural language understanding platform for organizations in a variety of markets, such as media and entertainment, call centers, government, enterprise business and others across the globe...." AppTek Subtitling and Captioning Speech Technology
Workflow Management with Offline	4.02/5 ★ Read Reviews (6)	"...AppTek works with professional subtitlers and language service providers (LSPs) to augment and compliment workflows for the offline captioning and subtitling process...." AppTek Subtitling and Captioning Speech Technology

PEER EXPERIENCES
Engagement Management	4.75/5 ★ Read Reviews (28)
"...Aggregate and mine customer interactions for business intelligence to help improve the enterprise. ..." Improve Customer Experience
engaging and following up	4.75/5 ★ Read Reviews (13)
Helpdesk Management with Phone Calls and Chat	4.20/5 ★ Read Reviews (11)
"...AppTek provides an artificial intelligence and machine learning-based automatic speech recognition, machine translation and natural language understanding platform for organizations in a variety of markets, such as media and entertainment, call centers, government, enterprise business and others across the globe...." AppTek Subtitling and Captioning Speech Technology
Workflow Management with Offline	4.02/5 ★ Read Reviews (6)
"...AppTek works with professional subtitlers and language service providers (LSPs) to augment and compliment workflows for the offline captioning and subtitling process...." AppTek Subtitling and Captioning Speech Technology

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 298 insights from peers and experts to help you assess how these AppTek use cases fit your Collaboration and Productivity needs.

Based on peer insights

Cuspera recommends AppTek for

	Use Cases	Engagement Management , Helpdesk Management , Workflow Management
	Medium	Phone Calls, Chat, Video
	Features	Personalization, Voice Transcription
	Business Priorities	Enhance Customer Relationships, Acquire Customers, Enter New Markets Internationally Or Locally