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Onbase by Hyland vs IBM FileNet Content Manager: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Onbase by Hyland vs. IBM FileNet Content Manager is based on a specific set of business needs and context. The comparison uses 2003 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Onbase by Hyland and IBM FileNet Content Manager

Onbase by Hyland, IBM FileNet Content Manager, DocuWare, DocStar ECM, etc., belong to a category of solutions that help Content Management Systems. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Onbase by Hyland covers Workflow Management, Content Management, Sales Document Management, Helpdesk Management with Phone Calls, etc.

IBM FileNet Content Manager focuses on Content Management, Workflow Management with Review Sites, Customer Case Management, Collaboration with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Onbase by Hyland

Focus area

Software Failure Risk

  • low

logo IBM FileNet Content Manager

Focus area

Software Failure Risk

  • medium

About

Enterprise information platform designed to manage content, processes and cases.

IBM FileNet Content Manager - Enterprise Content Management

Age

1991

1911

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

42

29

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction



content publishing

searching for content


sales document management

contract management

proposal & quote management


helpdesk management


customer case management


training & onboarding


campaign management



billing and invoice management


knowledge management


engagement management




products & pricelist management


customer feedback management

measuring customer satisfaction


revenue cycle management



discount management


promotion management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Grow market share

  • Manage risk

  • See 5 more
  • Improve ROI

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • offline

  • point of sale

  • mobile

  • e-mail

  • review sites

  • Amazon

  • social media

  • user generated content

  • blogs

  • on premises

  • website

  • phone calls

  • LinkedIn

  • Facebook

  • chat

  • See 12 more
  • offline

  • point of sale

  • mobile

  • e-mail

  • review sites

  • Amazon

  • social media

  • user generated content

  • blogs

  • on premises

  • website

  • phone calls

  • LinkedIn

  • Facebook

  • chat

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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high

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Business Setting