Onbase by Hyland Overview

OnBase by Hyland unites critical systems and information for managing content, processes, and cases. It serves as a comprehensive content services platform.

Use Cases

Customers recommend Workflow Management, Content Management, Sales Document Management, as the business use cases that they have been most satisfied with while using Onbase by Hyland.

Other use cases:

  • Helpdesk Management
  • Customer Case Management
  • Training & Onboarding
  • Campaign Management
  • Collaboration
  • Billing And Invoice Management
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Onbase by Hyland.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Manage Risk
See all business priorities See less business priorities

Onbase by Hyland Use-Cases and Business Priorities: Customer Satisfaction Data

Onbase by Hyland works with different mediums / channels such as Phone Calls.

Onbase by Hyland's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and Onbase by Hyland support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Onbase by Hyland analytics capabilities include Analytics, and Custom Reports.

Reviews

"With so few employees, the expectation is staff in every role can wear a lot of hats. Being able to become a mini-master in so many areas really shows the power of OnBase." - LuAnn Leggett

Onbase by Hyland, Strapi, AgilityCMS, Docsvault, Wordable, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Onbase by Hyland

Top Industries

  • Government Administration
  • Transportation/Trucking/Railroad
  • Manufacturing

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Onbase by Hyland is popular in Government Administration, Transportation/Trucking/Railroad, and Manufacturing and is widely used by Enterprise, Mid Market, and Large Enterprise.

Onbase by Hyland Customer wins, Customer success stories, Case studies

How can Onbase by Hyland enhance your Workflow Management process?

How does Onbase by Hyland facilitate Content Management?

What solutions does Onbase by Hyland provide for Sales Document Management?

What Are the key features of Onbase by Hyland for Helpdesk Management?

How can Onbase by Hyland optimize your Customer Case Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Onbase by Hyland solved their Content Management Systems needs. Cuspera uses 1375 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

LuAnn Leggett

Deputy Administrator Clerk

Village of DeForest
With so few employees, the expectation is staff in every role can wear a lot of hats. Being able to become a mini-master in so many areas really shows the power of OnBase. Testimonial By LuAnn Leggett
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West
OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts
Onbase by Hyland testimonial

Lael Hall

IT director

Ho-Chunk Nation
OnBase cuts down on the time dedicated to collecting updated information and removes the need to manually track which records are up to date. Testimonial By Lael Hall
CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

LuAnn Leggett

Deputy Administrator Clerk

Village of DeForest
With so few employees, the expectation is staff in every role can wear a lot of hats. Being able to become a mini-master in so many areas really shows the power of OnBase. Testimonial By LuAnn Leggett
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West
OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts
Onbase by Hyland testimonial

Lael Hall

IT director

Ho-Chunk Nation
OnBase cuts down on the time dedicated to collecting updated information and removes the need to manually track which records are up to date. Testimonial By Lael Hall

Cisco - Computer & Network Security

Cisco, a leading networking company, faced challenges with their sales and partner teams spending 15% to 20% of their time searching for information. This inefficiency cost them over $375 million ann...ually. To address this, Cisco implemented Hyland's Alfresco platform. The platform helped centralize content, improving speed and flexibility for their sales teams. As a result, Cisco launched SalesConnect, a centralized sales content and training platform, which became their fastest adopted platform, supporting 87,000+ users in 151 countries.

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Alliant Credit Union - Financial Services

OnBase by Hyland helped Alliant Credit Union move from limited document scanning to full enterprise content management. Alliant automated manual, paper-based processes across departments. Over 95% of... their documents are now electronic. OnBase integrated with their Symitar core system for instant, secure access to member documentation. The credit union built workflows for HR onboarding, accounts payable, and contract management, improving efficiency and process automation.

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Virginia Department of Motor Vehicles (DMV) - Government Administration

OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents directly from 73 customer service centers, 35 DMV Selects, and 1,106 d...ealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.

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University of Notre Dame - Education

OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and data silos in its First Year of Studies. Advisors used 18 separate ...databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.

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ABN AMRO Bank - Banking

Hyland's Nuxeo Platform helped ABN AMRO Bank modernize its information management. The bank faced problems with fragmented legacy ECM systems and information silos. Hyland provided an integrated and ...intelligent solution for managing information. This improved how ABN AMRO serves its clients and stakeholders. The new system supports better service and long-term value for the bank.

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Liberty Mutual Insurance - Insurance - Very Large

Alfresco Content Services helped Liberty Mutual Insurance save $21 million in five years. The company wanted to reduce paper use and improve global collaboration. Their old document systems were slow... and isolated. With Alfresco on AWS, Liberty Mutual enabled remote, paperless operations worldwide. The solution improved compliance and sped up solution delivery.

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Hyland OnBase Workflow Automation

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Frequently Asked Questions(FAQ)

for Onbase by Hyland

What is Onbase by Hyland?

Onbase by Hyland is a single enterprise content management software designed to provide a centralized and secure location for critical business content. it provides tools to improve the ability to capture, integrate, access, measure and secure electronic and paper content. It helps to increase productivity, deliver excellent customer service and reduce risk across entire enterprise

The key features of OnBase include management of enterprise content, file sync and share, enterprise-level search and application development. Its case management and business process management tools allow users to manage unstructured work and structured repeatable processes; the enterprise search module provides content discovery and output technology to discover content across repositories, SharePoint, email systems, network shares, intranets, extranets, websites, databases, social media and more.

OnBase centralizes important business content in one secure location and then delivers relevant information to the user when they need it, wherever they are. OnBase solutions can include mobile access, integrate with user applications and be deployed in the cloud- all on a secure platform.

What is Onbase by Hyland used for?

Onbase by Hyland is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Content Management and Sales Document Management .

What are the top features of Onbase by Hyland?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of Onbase by Hyland.

Who uses Onbase by Hyland?

Onbase by Hyland is used by Government Administration, Transportation/Trucking/Railroad and Manufacturing among other industries.

What are Onbase by Hyland alternatives?

Strapi, AgilityCMS, Docsvault and Wordable are popular alternatives for Onbase by Hyland.

Where is Onbase by Hyland located?

Onbase by Hyland is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Onbase by Hyland for workflow management and content management

Onbase by Hyland Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.35/5 ★

Read Reviews (15)
Custom Reports

4.31/5 ★

Read Reviews (118)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.35/5 ★

Read Reviews (15)
Custom Reports

4.31/5 ★

Read Reviews (118)

Software Failure Risk Guidance

?

for Onbase by Hyland

Overall Risk Meter

Low Medium High

Top Failure Risks for Onbase by Hyland

Hyland Software, Inc News

Product

Hyland Showcases Enterprise Imaging Innovation at RSNA 2025: Empowering Personalized, Connected Care - PR Newswire

Hyland showcased its Enterprise Imaging portfolio at RSNA 2025, highlighting innovations that unify imaging data across healthcare ecosystems. The technology enhances clinical decision-making and supports digital transformation. Hyland's partnership with Tribun Health integrates AI-driven image analysis for digital pathology, improving collaboration and precision medicine. The platform supports interoperability and is trusted by over half of U.S. health systems.

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Product

Hyland Expands European Cloud Presence , Enhancing Customer Access to Advanced AI Technologies

Hyland has expanded its European cloud presence in collaboration with AWS, enhancing access to its Content Innovation Cloud. This expansion provides European customers with AI-driven content management solutions while ensuring compliance with EU data residency requirements. The initiative aims to streamline workflows, automate processes, and support digital transformation across enterprises.

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Product

Hyland's Contract Terms Certified for Customer Favorability by TermScout

Hyland's customer agreements, including those for SaaS, PaaS, and the Content Innovation Cloud, have been certified by TermScout for high customer favorability. These certifications, based on AI and expert reviews, highlight Hyland's commitment to transparent and customer-friendly contracts, giving customers and partners a competitive edge.

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Partnership

Hyland signs strategic collaboration agreement with AWS to accelerate innovation at scale around AI and unstructured data | Hyland

Hyland has signed a strategic collaboration agreement with Amazon Web Services (AWS) to enhance its Content Innovation Cloud. This partnership focuses on integrating AI and cloud-native services to improve unstructured data management across industries. The collaboration aims to accelerate go-to-market strategies, co-develop innovations, and provide advanced data management solutions, particularly for regulated sectors like healthcare and finance.

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Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A