Onbase by Hyland Overview
OnBase by Hyland unites critical systems and information for managing content, processes, and cases. It serves as a comprehensive content services platform.
Use Cases
Customers recommend Workflow Management, Content Management, Sales Document Management, as the business use cases that they have been most satisfied with while using Onbase by Hyland.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Onbase by Hyland.
Onbase by Hyland Use-Cases and Business Priorities: Customer Satisfaction Data
Onbase by Hyland works with different mediums / channels such as Phone Calls.
Onbase by Hyland's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and Onbase by Hyland support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Onbase by Hyland analytics capabilities include Analytics, and Custom Reports.
Reviews
"With so few employees, the expectation is staff in every role can wear a lot of hats. Being able to become a mini-master in so many areas really shows the power of OnBase." - LuAnn Leggett
Peer review evidence (same sources as the product rating summary)
"...We were able to leverage that initial investment many times over by adding new workflows, storing documents for different departments and integrating workflows between the departments...." Peer review by Rob Nelson, System Development Coordinator, Medical Mutual of Ohio
"...OnBase enterprise content management software combines integrated document management, business process management and records management in a single application...." Peer review from Hyland Software
"...OnBase is not particularly useful as a method for tracking signatures or documents which require signing by multiple people in an office...." Peer review by Verified User, Analyst in Finance and Accounting, Real Estate
Onbase by Hyland, Strapi, AgilityCMS, Docsvault, Wordable, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Onbase by Hyland
Top Industries
- Government Administration
- Transportation/Trucking/Railroad
- Manufacturing
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Onbase by Hyland is popular in Government Administration, Transportation/Trucking/Railroad, and Manufacturing and is widely used by Enterprise, Mid Market, and Large Enterprise.
Onbase by Hyland Customer wins, Customer success stories, Case studies
How does Onbase by Hyland address your Workflow Management Challenges?
What solutions does Onbase by Hyland provide for Content Management?
How efficiently Does Onbase by Hyland manage your Sales Document Management?
How can Onbase by Hyland enhance your Helpdesk Management process?
Why is Onbase by Hyland the best choice for Customer Case Management?
11 buyers and buying teams have used Cuspera to assess how well Onbase by Hyland solved their Content Management Systems needs. Cuspera uses 1375 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With so few employees, the expectation is staff in every role can wear a lot of hats. Being able to become a mini-master in so many areas really shows the power of OnBase. Testimonial By LuAnn Leggett |
|
OnBase cuts down on the time dedicated to collecting updated information and removes the need to manually track which records are up to date. Testimonial By Lael Hall |
|
OnBase Workflow and WorkView provide clearer communication with our transportation vendors. We retired the old system. Testimonial By Matt McLaughlin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
LuAnn Leggett Deputy Administrator Clerk Village of DeForest |
With so few employees, the expectation is staff in every role can wear a lot of hats. Being able to become a mini-master in so many areas really shows the power of OnBase. Testimonial By LuAnn Leggett |
|
Lael Hall IT director Ho-Chunk Nation |
OnBase cuts down on the time dedicated to collecting updated information and removes the need to manually track which records are up to date. Testimonial By Lael Hall |
|
Matt McLaughlin System Coordinator Priority Health |
OnBase Workflow and WorkView provide clearer communication with our transportation vendors. We retired the old system. Testimonial By Matt McLaughlin |
Erie Insurance - Insurance - Very Large
Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies
Erie Insurance - Insurance - Very Large
Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies
Hyland OnBase Workflow Automation
Frequently Asked Questions (FAQ)
What buyers ask before choosing Onbase by Hyland
What is Onbase by Hyland?
Onbase by Hyland is a single enterprise content management software designed to provide a centralized and secure location for critical business content. it provides tools to improve the ability to capture, integrate, access, measure and secure electronic and paper content. It helps to increase productivity, deliver excellent customer service and reduce risk across entire enterprise
The key features of OnBase include management of enterprise content, file sync and share, enterprise-level search and application development. Its case management and business process management tools allow users to manage unstructured work and structured repeatable processes; the enterprise search module provides content discovery and output technology to discover content across repositories, SharePoint, email systems, network shares, intranets, extranets, websites, databases, social media and more.
OnBase centralizes important business content in one secure location and then delivers relevant information to the user when they need it, wherever they are. OnBase solutions can include mobile access, integrate with user applications and be deployed in the cloud- all on a secure platform.
What is Onbase by Hyland used for?
What are the top features of Onbase by Hyland?
Who uses Onbase by Hyland?
What are Onbase by Hyland alternatives?
Where is Onbase by Hyland located?
Peers used Onbase by Hyland for workflow management and content management
Onbase by Hyland Competitors
Onbase by Hyland Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (118) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (118) |
Software Failure Risk Guidance
?for Onbase by Hyland
Overall Risk Meter
Top Failure Risks for Onbase by Hyland
Hyland Software, Inc News
Hyland and AWS bring content�powered agentic enterprise to APAC
Hyland and AWS have expanded their collaboration to bring the AI-native Content Innovation Cloud to the Asia-Pacific region. This initiative aims to support highly regulated industries by enhancing AI-driven operations with improved performance and lower latency. The partnership focuses on delivering faster digital experiences and unlocking new revenue opportunities while ensuring strong governance.
Hyland Customers Are Transforming What AI-Powered Enterprise Operations Look Like
Hyland recognized five customers as 2026 Innovation Award winners at its CommunityLIVE conference. These customers, from industries like retail and healthcare, used Hyland's solutions to transform operations with AI, enhancing automation, governance, and customer experiences. Notable achievements include Rexel Canada's AI-driven invoice processing and SECU's scalable content management.
Hyland and AWS Bring the ContentPowered Agentic Enterprise to ...
Hyland and AWS have expanded their strategic collaboration to bring the Content Innovation Cloud to the Asia-Pacific region. This expansion allows regulated industries to scale AI-driven operations while meeting local data residency requirements. The collaboration enhances AI-native innovation, enabling organizations to leverage AI for content management and compliance.
Hyland Unveils AI Innovations to Power Rise of Agentic Enterprise
Hyland has unveiled significant AI-driven enhancements to its Content Innovation Cloud, aimed at enabling enterprises to scale AI adoption. Key features include the Enterprise Context Engine and Enterprise Agent Mesh, which enhance AI accuracy and governance. These innovations support industry-specific solutions in sectors like healthcare and banking, facilitating automation and operational efficiency. Hyland's new headless mode allows integration with third-party applications, promoting broader AI ecosystem adoption.
Hyland Software, Inc Profile
HQ Location
28500 Clemens Road, Westlake, Ohio 44145, USA
Employees
501-1000
Social
Financials
M&A
