Customer stories

Product Business Settings

Onbase by Hyland is popular in Government Administration, Transportation/Trucking/Railroad, and Manufacturing industries and is widely used by Enterprise, Mid Market, and Large Enterprise.

Onbase by Hyland Product Overview

OnBase by Hyland unites critical systems and information for managing content, processes, and cases. It serves as a comprehensive content services platform.

How satisfied the customers are with Onbase by Hyland use-cases

Reviews

"OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings." - Amy Roberts
"Our OnBase system has assisted with getting better billing accuracy. Before OnBase, our billing process was manual and complicated. Our workflows are now simpler and more accurate. They’re less error-prone, too." - Carl Fravel

Onbase by Hyland Customer Insights, Testimonials and Case Studies

How efficiently Does Onbase by Hyland manage your Workflow Management?

How does Onbase by Hyland facilitate Content Management?

How does Onbase by Hyland address your Sales Document Management Challenges?

How does Onbase by Hyland facilitate Helpdesk Management?

What makes Onbase by Hyland ideal for Customer Case Management?

What is Onbase by Hyland?

Onbase by Hyland is a single enterprise content management software designed to provide a centralized and secure location for critical business content. it provides tools to improve the ability to capture, integrate, access, measure and secure electronic and paper content. It helps to increase productivity, deliver excellent customer service and reduce risk across entire enterprise

The key features of OnBase include management of enterprise content, file sync and share, enterprise-level search and application development. Its case management and business process management tools allow users to manage unstructured work and structured repeatable processes; the enterprise search module provides content discovery and output technology to discover content across repositories, SharePoint, email systems, network shares, intranets, extranets, websites, databases, social media and more.

OnBase centralizes important business content in one secure location and then delivers relevant information to the user when they need it, wherever they are. OnBase solutions can include mobile access, integrate with user applications and be deployed in the cloud- all on a secure platform.

What is Onbase by Hyland used for?

Onbase by Hyland is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Content Management and Sales Document Management .

What are the top features of Onbase by Hyland?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of Onbase by Hyland.

Who uses Onbase by Hyland?

Onbase by Hyland is used by Government Administration, Transportation/Trucking/Railroad and Manufacturing among other industries.

What are Onbase by Hyland alternatives?

Strapi, AgilityCMS, Docsvault and Wordable are popular alternatives for Onbase by Hyland.

Where is Onbase by Hyland located?

Onbase by Hyland is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .

11 buyers and buying teams have used Cuspera to assess how well Onbase by Hyland solved their Content Management Systems needs. Cuspera uses 1375 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West

OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts
Onbase by Hyland testimonial

Carl Fravel

Director of information systems and knowledge management

Canal Barge

Our OnBase system has assisted with getting better billing accuracy. Before OnBase, our billing process was manual and complicated. Our workflows are now simpler and more accurate. They’re less error-prone, too. Testimonial By Carl Fravel
Onbase by Hyland testimonial

LuAnn Leggett

Deputy Administrator Clerk

Village of DeForest

With so few employees, the expectation is staff in every role can wear a lot of hats. Being able to become a mini-master in so many areas really shows the power of OnBase. Testimonial By LuAnn Leggett
CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West

OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts
Onbase by Hyland testimonial

Carl Fravel

Director of information systems and knowledge management

Canal Barge

Our OnBase system has assisted with getting better billing accuracy. Before OnBase, our billing process was manual and complicated. Our workflows are now simpler and more accurate. They’re less error-prone, too. Testimonial By Carl Fravel
Onbase by Hyland testimonial

LuAnn Leggett

Deputy Administrator Clerk

Village of DeForest

With so few employees, the expectation is staff in every role can wear a lot of hats. Being able to become a mini-master in so many areas really shows the power of OnBase. Testimonial By LuAnn Leggett

Electronic Arts - Entertainment - Very Large

Hyland's Nuxeo Platform helped Electronic Arts deliver secure and reliable access to game versions. EA needed a scalable solution for over 70 global teams working on multiple game builds. Their old s...ystem could not keep up with the demand for fast, secure delivery. Nuxeo enabled agile development and faster releases, supporting EA's complex game development needs.

Read on →

The London Clinic - Hospital & Health Care - Large

OnBase by Hyland helped The London Clinic replace its old medical record system. The clinic wanted a single patient record view and better workflows. They used OnBase for single sign-on, scanning, HL...7 integration, and electronic forms. The first phase went live in December 2022. The solution improved patient data access and streamlined clinical processes.

Read on →

Nemours Children's Health - Hospital & Health Care - Large

OnBase by Hyland helped Nemours Children's Health grow and improve patient care. The health system faced care and cost challenges. OnBase allowed the team to meet these challenges without adding more... staff. Raeanna Bonetti shared how the solution empowered her team. The focus was on better patient outcomes and operational efficiency.

Read on →

Alliant Credit Union - Financial Services

OnBase by Hyland helped Alliant Credit Union move from limited document scanning to full enterprise content management. Alliant automated manual, paper-based processes across departments. Over 95% of... their documents are now electronic. OnBase integrated with their Symitar core system for instant, secure access to member documentation. The credit union built workflows for HR onboarding, accounts payable, and contract management, improving efficiency and process automation.

Read on →

Virginia Department of Motor Vehicles (DMV) - Government Administration

OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents directly from 73 customer service centers, 35 DMV Selects, and 1,106 d...ealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.

Read on →

University of Utah - Education - Very Large

OnBase by Hyland helped the University of Utah move from paper-based processes to digital workflows. The university, with over 35,000 students and 18 colleges, used OnBase to manage admissions and ac...counts payable. Now, OnBase stores about 11 million documents and over 13 terabytes of data. Thousands of users access documents through an integration with the Management Reports system. OnBase in the Hyland Cloud supports security, compliance, and 99.99% uptime.

Read on →

Hyland OnBase Workflow Automation

Video Thumbnail
lightning

Peers used Onbase by Hyland for workflow management and content management

Onbase by Hyland Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.35/5

Read Reviews (15)
Custom Reports

4.31/5

Read Reviews (118)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.35/5

Read Reviews (15)
Custom Reports

4.31/5

Read Reviews (118)

Software Failure Risk Guidance

?

for Onbase by Hyland

Overall Risk Meter

Low Medium High

Top Failure Risks for Onbase by Hyland

Hyland Software, Inc News

Product
 

Hyland showcases the Content Innovation Cloud at HIMSS 2026, highlighting how agentic automation is transforming healthcare - The Malaysian Reserve

Hyland showcases the Content Innovation Cloud at HIMSS 2026, highlighting how agentic automation is transforming healthcare - The Malaysian Reserve

Awards
 

Driven by Customer Success: Hyland Recognized with the IDC 2025 Customer Satisfaction Award for Content and Experience Management - Eastern Progress

Hyland received the IDC 2025 Customer Satisfaction Award for Content and Experience Management, recognizing its excellence in customer success.

Partnership
 

Hyland and Tribun Health Partner to Deliver Next-Generation, Intelligent Digital Pathology - Corpus Christi Caller-Times

Hyland and Tribun Health have formed a partnership to integrate Tribun Health's AI-driven pathology platform, CaloPix, with Hyland's enterprise imaging solutions. This collaboration aims to enhance digital pathology workflows, improve diagnostic accuracy, and streamline healthcare operations by unifying medical imaging and pathology data. The partnership leverages AI and advanced imaging technologies to deliver faster, more precise diagnoses and improve patient outcomes.

Partnership
 

Hyland Brings Enterprise Content Management to Pathology with Tribun - Healthcare IT Today

Hyland has partnered with Tribun Health to enhance digital pathology through enterprise content management. This collaboration combines Tribun's AI pathology platform, CaloPix, with Hyland's imaging capabilities to streamline workflows and improve diagnostics in healthcare. This move aims to integrate digital pathology into broader enterprise imaging systems, addressing operational challenges in the field.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A