Onbase by Hyland Overview

OnBase by Hyland unites critical systems and information for managing content, processes, and cases. It serves as a comprehensive content services platform.

Use Cases

Customers recommend Workflow Management, Content Management, Sales Document Management, as the business use cases that they have been most satisfied with while using Onbase by Hyland.

Other use cases:

  • Helpdesk Management
  • Customer Case Management
  • Training & Onboarding
  • Campaign Management
  • Collaboration
  • Billing And Invoice Management
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Onbase by Hyland.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Manage Risk
See all business priorities See less business priorities

Onbase by Hyland Use-Cases and Business Priorities: Customer Satisfaction Data

Onbase by Hyland works with different mediums / channels such as Phone Calls.

Onbase by Hyland's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and Onbase by Hyland support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Onbase by Hyland analytics capabilities include Analytics, and Custom Reports.

Reviews

"OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings." - Amy Roberts

Onbase by Hyland, Strapi, AgilityCMS, Docsvault, Wordable, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Onbase by Hyland

Top Industries

  • Government Administration
  • Transportation/Trucking/Railroad
  • Manufacturing

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Onbase by Hyland is popular in Government Administration, Transportation/Trucking/Railroad, and Manufacturing and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Onbase by Hyland Use Cases

What solutions does Onbase by Hyland provide for Workflow Management?

Why is Onbase by Hyland the best choice for Content Management?

Why is Onbase by Hyland the best choice for Sales Document Management?

How can Onbase by Hyland optimize your Helpdesk Management Workflow?

How does Onbase by Hyland facilitate Customer Case Management?

11 buyers and buying teams have used Cuspera to assess how well Onbase by Hyland solved their Content Management Systems needs. Cuspera uses 1375 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West

OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts
Onbase by Hyland testimonial

Sean Lemon

National project manager

UFP

Usually what comes up in our discussions is an Access database or spreadsheets managed by many people. When I hear that, I think OnBase. Testimonial By Sean Lemon
Onbase by Hyland testimonial

Lael Hall

IT director

Ho-Chunk Nation

OnBase cuts down on the time dedicated to collecting updated information and removes the need to manually track which records are up to date. Testimonial By Lael Hall
CUSTOMERS TESTIMONIALS
Onbase by Hyland testimonial

Amy Roberts

Document Control manager

G.A. West

OnBase provides our project team members in the field with remote access so they can find documents needed or their project instantly. Now we have assurance that they always have the most current versions of drawings. Testimonial By Amy Roberts
Onbase by Hyland testimonial

Sean Lemon

National project manager

UFP

Usually what comes up in our discussions is an Access database or spreadsheets managed by many people. When I hear that, I think OnBase. Testimonial By Sean Lemon
Onbase by Hyland testimonial

Lael Hall

IT director

Ho-Chunk Nation

OnBase cuts down on the time dedicated to collecting updated information and removes the need to manually track which records are up to date. Testimonial By Lael Hall

Case Studies

Government Administration

CASE STUDY Caixa Andorrana de la Seguridad Social (CASS)

Hyland Alfresco helped Caixa Andorrana de la Seguridad Social (CASS) modernize and automate key processes for healthcare, pensions, and social benefits. CASS faced challenges with limited resources, ...complex international agreements, and outdated technology. The solution unified systems with a secure, scalable platform, integrating content management, BPM, and electronic signatures. CASS improved compliance, security, and process speed, supporting international collaboration and future growth.

Education

CASE STUDY Indiana State University

Hyland Automate helped Indiana State University modernize its form collection and improve operations. The university faced delays and frustration with its old system, which required frequent updates ...and did not integrate well. Hyland Automate provided dynamic forms and seamless integration with existing systems. This made workflows smoother and more efficient for students and staff. The new solution improved security and made it easier to manage financial aid data.

Financial Services

CASE STUDY BBVA

Hyland Nuxeo helped BBVA unify document management across many countries. BBVA needed to move millions of documents from old systems to a new, fast, and secure platform. Nuxeo was chosen for its flex...ibility and strong performance. BBVA used Nuxeo in a private cloud with fast backup to public cloud. The system supports heavy workloads, fast searches, and workflow automation. BBVA now has a scalable, high-performance solution for global document management.

Health, Wellness and Fitness

CASE STUDY Valeris

Hyland IDP helped Valeris speed up patient enrollment. Valeris used to spend 25-30 minutes processing each document. Now it takes only 5 minutes. The company saved 40% of the time on this process. Hy...land IDP also helped Valeris handle seasonal spikes in workload. Valeris plans to use Hyland IDP for more programs in the future.

Insurance

CASE STUDY ASEFA

Alfresco Content Services helped ASEFA automate its quotation process. ASEFA faced slow response times and scattered documents. The new solution centralized document management and automated workflow...s. ASEFA increased its quotation processing capacity by 150%. Document duplication dropped and process control improved. Customer response times are now faster and errors are fewer.

Financial Services

CASE STUDY Toyota Financial Services

OnBase helped Toyota Financial Services automate document workflows. The company faced slow, manual processes that caused errors and long response times. OnBase automated document capture, management..., and access, integrating with existing systems. Staff time spent on operations dropped by 60%. Customer response times improved, boosting satisfaction and reducing cancellations.

Video

Hyland OnBase Workflow Automation

Video Thumbnail

Frequently Asked Questions(FAQ)

for Onbase by Hyland

What is Onbase by Hyland?

Onbase by Hyland is a single enterprise content management software designed to provide a centralized and secure location for critical business content. it provides tools to improve the ability to capture, integrate, access, measure and secure electronic and paper content. It helps to increase productivity, deliver excellent customer service and reduce risk across entire enterprise

The key features of OnBase include management of enterprise content, file sync and share, enterprise-level search and application development. Its case management and business process management tools allow users to manage unstructured work and structured repeatable processes; the enterprise search module provides content discovery and output technology to discover content across repositories, SharePoint, email systems, network shares, intranets, extranets, websites, databases, social media and more.

OnBase centralizes important business content in one secure location and then delivers relevant information to the user when they need it, wherever they are. OnBase solutions can include mobile access, integrate with user applications and be deployed in the cloud- all on a secure platform.

What is Onbase by Hyland used for?

Onbase by Hyland is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Content Management and Sales Document Management .

What are the top features of Onbase by Hyland?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of Onbase by Hyland.

Who uses Onbase by Hyland?

Onbase by Hyland is used by Government Administration, Transportation/Trucking/Railroad and Manufacturing among other industries.

What are Onbase by Hyland alternatives?

Strapi, AgilityCMS, Docsvault and Wordable are popular alternatives for Onbase by Hyland.

Where is Onbase by Hyland located?

Onbase by Hyland is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Onbase by Hyland for workflow management and content management

Onbase by Hyland Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.35/5 ★

Read Reviews (15)
Custom Reports

4.31/5 ★

Read Reviews (118)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.35/5 ★

Read Reviews (15)
Custom Reports

4.31/5 ★

Read Reviews (118)

Software Failure Risk Guidance

?

for Onbase by Hyland

Overall Risk Meter

Low Medium High

Top Failure Risks for Onbase by Hyland

Hyland Software, Inc News

Product

Hyland's Contract Terms Certified for Customer Favorability by TermScout

Hyland's customer agreements, including those for SaaS, PaaS, and the Content Innovation Cloud, have been certified by TermScout for high customer favorability. These certifications, based on AI and expert reviews, highlight Hyland's commitment to transparent and customer-friendly contracts, giving customers and partners a competitive edge.

Partnership

Hyland signs strategic collaboration agreement with AWS to accelerate innovation at scale around AI and unstructured data | Hyland

Hyland has signed a strategic collaboration agreement with Amazon Web Services (AWS) to enhance its Content Innovation Cloud. This partnership focuses on integrating AI and cloud-native services to improve unstructured data management across industries. The collaboration aims to accelerate go-to-market strategies, co-develop innovations, and provide advanced data management solutions, particularly for regulated sectors like healthcare and finance.

Product

Hyland unveils Content Federation: AI-driven Content Cloud

Hyland has launched the Content Federation Service (CFS) as part of its Content Innovation Cloud, enabling seamless AI-driven integration across various content repositories like Hyland OnBase and Microsoft SharePoint 365 Online. This service enhances content management by allowing organizations to access and manage both structured and unstructured data without costly migrations, using AI and automation for insights. Key features include secure connectivity, expanded automation, and governance-aligned access control.

Product

Hyland reveals the industrys first and most-advanced open source repository with availability of its enterprise-scalable, AI-ready Content Innovation Cloud Repository | Hyland

Hyland has announced plans to open source its AI-ready Cloud Content Repository, a cloud-native platform combining Alfresco and Nuxeo technologies. This repository, part of Hyland's Content Innovation Cloud, offers massive scalability and AI-enhanced features like semantic indexing and search. It supports flexible integration and modernization, promoting transparency and community-driven development.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A