Novo ShareNet Platform vs. ThinkOwl: Comparing Best Help Desk Solutions 2026

Overview: Novo ShareNet Platform and ThinkOwl as Help Desk Category solutions.

Novo ShareNet Platform: Novo-Sharenet-Platform offers a powerful, flexible cloud-based web and mobile customer support solution. A free trial is available for improved customer service.

ThinkOwl: ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk and OwlForce—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

This comparison of Novo ShareNet Platform vs. ThinkOwl draws on 622 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Novo ShareNet Platform supports Public works operations management, Work order and asset management, Work order management for public works, Code enforcement management, etc.

ThinkOwl supports Customer service workflow automation, Omnichannel customer service integration, Automating patient inquiry management, Digital KYC and consent collection, etc.

Evidence shows that both products are used for Compliance management.

Novo ShareNet Platform also covers Asset management, Field data collection, Field service management, Municipal operations management, etc.

ThinkOwl also covers Customer service automation, Customer engagement, AI platform management, Omnichannel communication, etc.

Top use cases: Novo ShareNet Platform vs ThinkOwl

Use cases tied to Novo ShareNet Platform and ThinkOwl from verified data sources. Click any use case for supporting evidences.

Novo ShareNet Platform ThinkOwl

Top Capabilities: Novo ShareNet Platform vs ThinkOwl

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Novo ShareNet Platform
Shared
ThinkOwl
Shared by both · Topics
Novo ShareNet Platform only
ThinkOwl only

Deployed Market Segments: Novo ShareNet Platform vs ThinkOwl

Share of peer evidence by company size for Novo ShareNet Platform and ThinkOwl. Each product segments add up to 100%. Click any segment for supporting evidence.

Novo ShareNet Platform 100%
ThinkOwl 100%

Novo ShareNet Platform and ThinkOwl: Best activities based on customer satisfaction

Novo ShareNet Platform in Action: Unique Activities

What benefits does Novo ShareNet Platform offer for Helpdesk Management?
The platform provides help desk management capabilities for businesses to track and resolve issues. This includes automated processes, data import, and API integration. It also offers knowledge base functionality and excellent customer support. The platform lacks agent performance monitoring and does not allow for multifaceted article content.
"...Help desk management solution that helps in creating, tracking and updating tickets through an automated manual process, alerts & more...." Peer review from Novo Solutions
What benefits does Novo ShareNet Platform offer for Workflow Management?
The platform allows users to customize and automate workflows to manage tasks and track progress. nWorkflows can be integrated with customer service functions, including request submission, routing, and issue resolution.nThe platform offers robust reporting capabilities to track workflow activity and provide insights.
"...It is user friendly and keeps all the information we need to keep the work flow moving. ...." Peer review by Stephanie B., Executive Assistant, Government Administration

ThinkOwl in Action: Unique Activities

What Are the key features of ThinkOwl for Engagement Management?
ThinkOwl provides a unified platform for managing customer interactions across multiple channels, including email, live chat, and social media. It leverages artificial intelligence to analyze customer interactions and facilitate efficient engagement. The platform allows administrators to create a customized self-service portal with a centralized database of information and resources.
"...Apps like Facebook Messenger, WhatsApp, etc. engage the new generation customers...." Messenger
What solutions does ThinkOwl provide for Customer Case Management?
ThinkOwl streamlines case management by unifying and classifying cases. nThe software allows for automated case assignment and workflow design, reducing handling time. nThinkOwl incorporates AI to extract customer and case data and provides a self-service portal for customer support.
"...How Artificial Intelligence Empowers Customer Service Open Case Studies Kitchen industry Pioneer Cooks up Better Case Management Download Presentation About ThinkOwl: Your Intelligent Helpdesk Software Open Webinars Getting Started with ThinkOwl...." Resources to Deliver Better Customer Experience
What makes ThinkOwl ideal for Knowledge Management?
Thinkowl provides a comprehensive knowledge management solution. It offers document management, event-based automation, and a customizable knowledge base. Additionally, Thinkowl supports multiple service desks with distinct configurations.
"...Case capturing, dispatch rules, workflow management, knowledge management,..." Product Feature Updates

News

Latest Novo ShareNet Platform news

Fast growth and best British accolades for de Novo Solutions

De Novo Solutions has been recognized as one of the top British businesses, ranking third on the Elite Business Top 100 SMEs list for 2026. The company also achieved 10th place on the Tech200 list for rapid growth in the UK public sector, with a 442% increase in public sector revenue. These accolades highlight de Novo's significant impact in digital transformation using Oracle Cloud solutions.

23/02/2026 - source

Latest ThinkOwl news

ThinkOwl Partner Ecosystem How Integrations Create Real Added Value

ThinkOwl enhances its partner ecosystem by integrating with various third-party systems to streamline customer service operations. The platform uses a modern REST API and webhooks to automate workflows and synchronize data across CRM, ERP, and other business systems. This integration approach reduces manual intervention, accelerates processes, and improves customer experience by providing a unified service operation.

20/04/2026 - source