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Compare LiveHelpNow vs Genesys Live Chat

Comparison Summary

For LiveHelpNow vs Genesys Live Chat comparison, Our AI algorithm looked at 2198 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using LiveHelpNow and Genesys Live Chat to solve their respective business needs.

Pros and cons of LiveHelpNow and Genesys Live Chat

LiveHelpNow is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Social Media where as Genesys Live Chat is focused towards Engagement Management with Chat and Helpdesk Management with Phone Calls .

logo LiveHelpNow

Focus area

LiveHelpNow is better than Genesys Live Chat for

Software Failure Risk

  • low

logo Genesys Live Chat

Focus area

Software Failure Risk

  • medium

About

LiveHelpNow -Fully integrated customer service suite....

Engage and convert prospects with web messaging

Age

1990

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

43

40

Total Goals
(we found evidences for)

8

12

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


engagement management

engaging and following up


knowledge management


contact list management


sales call management


social media management

social media analytics

monitoring social media


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction


generation of new leads



workflow management


loyalty management

track program performance


lifetime value management


sales document management

contract management


training & onboarding


business development



lead qualification


content management


products & pricelist management



competitive intelligence



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Increase sales & revenue

  • Improve stakeholder relations

  • See 5 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • See 9 more

Top Channels

Channels Used

  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more
  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting