cuspera logo CUSPERA

Kommo vs Second CRM: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Kommo vs. Second CRM is based on a specific set of business needs and context. The comparison uses 2652 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kommo and Second CRM

Kommo, Second CRM, Teamgate CRM, Nextiva Customer Relationship Suite, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kommo covers Sales Call Management with Phone Calls, Lead Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Offline, etc.

Second CRM focuses on Sales Document Management, Workflow Management with E-Mail, Engagement Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kommo

Focus area

Kommo is better than Second CRM for

Software Failure Risk

  • low

logo Second CRM

Focus area

Second CRM is better than Kommo for

Software Failure Risk

  • low

About

Empower your team to sell more effectively

CRM Solutions & Tools for Business Productivity. | SecondCRM

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

55

63

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction


sales call management



contact list management


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


helpdesk management


social media management

social media analytics

managing social media account




workflow management


relationship management


generation of new leads


pipeline management



sales review & feedback


discount management


promotion management






conversion management


training & onboarding



business development


lead qualification


follower management


sales document management

proposal & quote management


account management



performance management


content management


products & pricelist management



campaign management


knowledge management



billing and invoice management


loyalty management


customer feedback management


subscription management


payment management


revenue cycle management



calendar management


competitive intelligence



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Improve ROI

  • See 3 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • Launch new products

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • text SMS

  • offline

  • social media

  • point of sale

  • website

  • omnichannel

  • on premises

  • chat

  • promotions

  • mobile

  • mobile app

  • events

  • See 11 more
  • e-mail

  • phone calls

  • text SMS

  • offline

  • social media

  • point of sale

  • website

  • omnichannel

  • on premises

  • chat

  • promotions

  • mobile

  • mobile app

  • events

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting