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Compare Khoros Communities vs inSided community

Comparison Summary

For Khoros Communities vs inSided community comparison, Our AI algorithm looked at 1730 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Khoros Communities and inSided community to solve their respective business needs.

Pros and cons of Khoros Communities and inSided community

Khoros Communities is more suited to businesses that require Engagement Management and Social Media Management with Social Media where as inSided community is focused towards Engagement Management and Helpdesk Management with Phone Calls .

logo Khoros Communities

Focus area

Khoros Communities is better than inSided community for

Software Failure Risk

  • low

logo inSided community

Focus area

Software Failure Risk

  • medium

About

Online brand communities to create digital spaces for customers

Central platform for engagement amongst customers in different categories

Age

2011

Financials

Series B

Series E

Business Need

Total Processes
(we found evidences for)

51

40

Total Goals
(we found evidences for)

11

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics

engaging on social media


helpdesk management


content publishing


knowledge management


communication management

sending & publishing communications


community building


customer feedback management

measuring customer satisfaction



lifetime value management


campaign management


competitive intelligence


contact list management


sales document management

proposal & quote management

contract management


workflow management


training & onboarding


products & pricelist management


advocacy management


loyalty management

customise loyalty program



conversion management


rating and review management



follower management


generation of new leads


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Launch new products

  • Improve efficiency

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Improve internal communications

  • Build brand awareness

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Increase customer life time value

  • See 7 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • phone calls

  • mobile

  • social media

  • offline

  • website

  • e-mail

  • newsletter

  • mass media

  • on premises

  • radio

  • television

  • promotions

  • point of sale

  • See 12 more
  • user generated content

  • blogs

  • phone calls

  • mobile

  • social media

  • offline

  • website

  • e-mail

  • newsletter

  • mass media

  • on premises

  • radio

  • television

  • promotions

  • point of sale

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting