cuspera logo CUSPERA

Intouch CRM vs InStream: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Intouch CRM vs. InStream is based on a specific set of business needs and context. The comparison uses 1193 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch CRM and InStream

Intouch CRM, InStream, Karma CRM, Revamp CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch CRM covers Helpdesk Management with Chat, Contact List Management with E-Mail, Lead Qualification, Billing And Invoice Management with E-Mail, etc.

InStream focuses on Contact List Management, Communication Management with Social Media, Social Media Management with Social Media, Engagement Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch CRM

Focus area

Intouch CRM is better than InStream for

Software Failure Risk

  • medium

logo InStream

Focus area

Software Failure Risk

  • low

About

CRM system with full Sales and Marketing Features

InStream | Sales, contact management and relationship automation tool

Age

2005

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

45

42

Total Goals
(we found evidences for)

4

8

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


contact list management


lead qualification

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic

lead qualification: demographic


billing and invoice management



pipeline management


generation of new leads


calendar management



communication management

sending & publishing communications


conversion management



customer feedback management



discount management


promotion management


engagement management

engaging and following up









social media marketing



knowledge management


campaign management


customer case management


relationship management


workflow management


loyalty management


engaging on social media


scheduling post to social media


managing social media account


social media management

engaging on social media

scheduling post to social media

managing social media account



competitive intelligence


motivation management


proposal & quote management


sales document management

proposal & quote management



content management


training & onboarding


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Manage risk

  • Improve digital and social presence

  • Build brand awareness

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • social media

  • e-mail

  • phone calls

  • offline

  • video

  • LinkedIn

  • point of sale

  • on premises

  • website

  • promotions

  • Twitter

  • Facebook

  • mobile

  • causes and charity

  • coupons

  • display advertisement

  • events

  • trade shows

  • mass media

  • television

  • user generated content

  • blogs

  • See 19 more
  • social media

  • e-mail

  • phone calls

  • offline

  • video

  • LinkedIn

  • point of sale

  • on premises

  • website

  • promotions

  • Twitter

  • Facebook

  • mobile

  • causes and charity

  • coupons

  • display advertisement

  • events

  • trade shows

  • mass media

  • television

  • user generated content

  • blogs

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting