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Intouch CRM vs ConvergeHub: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Intouch CRM vs. ConvergeHub is based on a specific set of business needs and context. The comparison uses 2069 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch CRM and ConvergeHub

Intouch CRM, ConvergeHub, Karma CRM, Revamp CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch CRM covers Helpdesk Management with Chat, Contact List Management with E-Mail, Lead Qualification, Billing And Invoice Management with E-Mail, etc.

ConvergeHub focuses on Engagement Management, Lead Management, Contact List Management with E-Mail, Campaign Management with E-Mail, etc.

"InTouch has revolutionised the way I market to my clients with great success. " - Michael Wiehahn

"When looking for a CRM we wanted to be able to find one that was A) customizable without the high costs of Salesforce and B) user friendly. ConvergeHub nailed both our needs. A user friendly, extremely customizable CRM that was tailored for our need...s. " - Karl Donovan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch CRM

Focus area

Software Failure Risk

  • medium

logo ConvergeHub

Focus area

ConvergeHub is better than Intouch CRM for

Software Failure Risk

  • low

About

CRM system with full Sales and Marketing Features

All-in-One Customer Management Platform

Age

2005

2013

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

45

97

Total Goals
(we found evidences for)

4

15

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


contact list management


lead qualification

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic

lead qualification: demographic


billing and invoice management



pipeline management


generation of new leads


calendar management



communication management

sending & publishing communications


conversion management



customer feedback management



discount management


promotion management


engagement management

engaging and following up









social media marketing



knowledge management


campaign management


customer case management


relationship management


workflow management



lifetime value management



business development


loyalty management

customise loyalty program


proposal & quote management


contract management


sales document management

proposal & quote management

contract management


social media analytics


engaging on social media


social media management

social media analytics

engaging on social media



account management


training & onboarding




sales call management



segmentation and targeting


rating and review management







personalized marketing



products & pricelist management



competitive intelligence


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Scale best practices

  • Establish thought leadership

  • Improve visibility

  • Build brand awareness

  • Improve efficiency

  • Improve stakeholder relations

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • promotions

  • offline

  • omnichannel

  • point of sale

  • text SMS

  • on premises

  • Facebook

  • mobile

  • support groups

  • chat

  • video

  • LinkedIn

  • mobile app

  • newsletter

  • Twitter

  • review sites

  • Yelp

  • events

  • trade shows

  • Skype

  • See 23 more
  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • promotions

  • offline

  • omnichannel

  • point of sale

  • text SMS

  • on premises

  • Facebook

  • mobile

  • support groups

  • chat

  • video

  • LinkedIn

  • mobile app

  • newsletter

  • Twitter

  • review sites

  • Yelp

  • events

  • trade shows

  • Skype

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting