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Compare inSided vs Shelf.io

Comparison Summary

For inSided vs Shelf.io comparison, Our AI algorithm looked at 2186 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using inSided and Shelf.io to solve their respective business needs.

Pros and cons of inSided and Shelf.io

inSided is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as Shelf.io is focused towards Knowledge Management and Content Management with Social Media .

logo inSided

Focus area

Software Failure Risk

  • medium

logo Shelf.io

Focus area

Shelf.io is better than inSided for

Software Failure Risk

  • medium

About

All-in-one customer success engagement platform

The Future of Knowledge Management is here...

Age

2011

Financials

SERIES E

SERIES B

Business Need

Total Processes
(we found evidences for)

46

39

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


knowledge management

creating knowledge base


training & onboarding


searching for content

content publishing


customer feedback management

measuring customer satisfaction


contact list management


community building


workflow management


products & pricelist management


communication management

sending & publishing communications


competitive intelligence


rating and review management





lifetime value management


loyalty management


social media management

social media analytics


follower management


lead qualification: technographic


lead qualification

lead qualification: technographic





Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more
  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Build brand awareness

  • Shorten ramp up time

  • Improve efficiency

  • Establish thought leadership

  • See 5 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • social media

  • phone calls

  • video

  • website

  • LinkedIn

  • Twitter

  • review sites

  • Amazon

  • offline

  • e-mail

  • causes and charity

  • mobile

  • on premises

  • newsletter

  • See 13 more
  • user generated content

  • blogs

  • social media

  • phone calls

  • video

  • website

  • LinkedIn

  • Twitter

  • review sites

  • Amazon

  • offline

  • e-mail

  • causes and charity

  • mobile

  • on premises

  • newsletter

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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high

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Migration Risk

medium

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medium

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Business Setting