Overview: Gainsight Customer Communities (formerly Insided) and DokuWiki as Knowledge Management Category solutions.
inSided excels in engagement and customer relationship management, appealing broadly to telecommunications and large enterprises. DokuWiki, meanwhile, is more suited for smaller scale content and communication management, attracting mainly IT services and small enterprises. The products cater to different business scales and needs, with inSided focusing on customer interaction and DokuWiki on internal communication and content management efficiency.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
DokuWiki: DokuWiki is a versatile open-source wiki software that doesn't require a database and uses plain text files. It features customizable templates, plugins, and extensive access control and anti-spam measures.
Gainsight Customer Communities (formerly Insided) and DokuWiki: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
inSided supports engagement management and helpdesk tasks, aligning with businesses that focus on enhancing customer interactions and community building. read more →
DokuWiki supports content management and communications, making it ideal for teams focused on collaboration and company messaging. read more →
Business Goals
inSided helps achieve business goals like acquiring customers and enhancing relationships, fitting enterprises looking to scale best practices and improve ROI. read more →
DokuWiki focuses on improving internal communications, a good match for organizations prioritizing streamlined information sharing. read more →
Core Features
Key features of inSided include powerful integrations and custom reporting, which meet the needs of users requiring detailed analytics and data-driven insights. read more →
DokuWiki’s standout features are ease of migration and custom reporting, aiding users in maintaining security and seamlessly managing content. read more →
Vendor Support
inSided provides extensive vendor support options including 24/7 availability, suiting companies needing reliable, round-the-clock assistance. read more →
DokuWiki offers basic support, which may suffice for smaller teams with simple operations and fewer support demands. read more →
Segments and Industries
inSided serves mid-market to large enterprises in telecommunications and IT services, reflecting its suitability for large-scale operations. read more →
DokuWiki is used by smaller enterprises in IT services, aligning with businesses requiring focused internal communication tools. read more →
Operational Alignment
InSided is tailored for complex operational workflows, integrating seamlessly into larger enterprise environments needing robust customer interaction tools. read more →
DokuWiki fits well into smaller operational scales, designed for straightforward content management in less complex organizational structures. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
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Data
Support
Others
Most deployed common Use Cases for Gainsight Customer Communities (formerly Insided) and DokuWiki
Why is Gainsight Customer Communities (formerly Insided) and DokuWiki the best choice for Content Management?
Gainsight Customer Communities (formerly Insided) in Action: Unique Use Cases
What Are the key features of Gainsight Customer Communities (formerly Insided) for Engagement Management?
How can Gainsight Customer Communities (formerly Insided) enhance your Helpdesk Management process?
How can Gainsight Customer Communities (formerly Insided) optimize your Knowledge Management Workflow?
How can Gainsight Customer Communities (formerly Insided) enhance your Training & Onboarding process?
DokuWiki in Action: Unique Use Cases
How does DokuWiki address your Collaboration Challenges?
Alternatives
Integrations
Few Gainsight Customer Communities (formerly Insided) Integrations
News
Latest Gainsight Customer Communities (formerly Insided) News
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
