Overview: Infor CRM and Kommo as CRM Category solutions.

Infor CRM and Kommo offer robust CRM capabilities tailored to different business needs, helping companies manage customer interactions and grow sales. Infor CRM excels in analytics and reporting, making it ideal for data-driven enterprises, especially in manufacturing and IT sectors. Kommo provides advanced integration and communication tools, serving a variety of industries, particularly marketing and software, with extensive support options—both tools cater to both large enterprises and smaller markets.

Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

Kommo: Kommo boosts sales by automating conversations across messaging apps. Leads are converted to sales using this web-based online CRM.

Infor CRM and Kommo: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Infor CRM focuses on contact list management, engagement, and campaign management, making it effective for improving customer interactions and sales campaigns. read more →

Kommo emphasizes sales call and communication management, allowing firms to streamline follow-ups and enhance customer engagement efficiently. read more →

Business Goals

Infor CRM aligns with goals like enhancing customer relationships and boosting sales, catering to strategic growth and market expansion. read more →

Kommo primarily supports increasing sales and enhancing customer relationships, which is crucial for customer acquisition strategies. read more →

Core Features

Infor CRM stands out with custom reports and strong integration capabilities, providing flexibility for data analytics and enterprise applications. read more →

Kommo offers extensive integration and powerful analytics, helping diverse businesses optimize their operations with advanced reporting features. read more →

Vendor Support

Infor CRM provides 24/7 support along with email and phone support, ensuring reliability for enterprises with complex operational needs. read more →

Kommo offers comprehensive 24/7 support via various channels, facilitating seamless assistance for a broad range of operational scales. read more →

Segments and Industries

Infor CRM is predominantly used by large enterprises, especially in manufacturing and IT sectors, indicating its suitability for industrial and tech-heavy environments. read more →

Kommo serves large enterprises and diverse industries including marketing and computer software, reflecting adaptability for tech and marketing sectors. read more →

Operational Alignment

Infor CRM integrates well into enterprise workflows, especially suited for large-scale operations in manufacturing and IT services. read more →

Kommo fits into varied operational scales, effectively serving both large enterprises and smaller businesses with flexible communication management. read more →