cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Helprace vs osTicket

Failure Risk Guidance Security Report ?

Failure Risk for Helprace low Failure Risk for osTicket medium
Know More

Comparison Summary

For Helprace vs osTicket comparison, Our AI algorithm looked at 1333 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Helprace and osTicket to solve their respective business needs.

Pros and cons of Helprace and osTicket

Helprace is more suited to businesses that require Helpdesk Management with E-Mail and Customer Feedback Management with E-Mail where as osTicket is focused towards Helpdesk Management with Phone Calls and Knowledge Management with E-Mail .

logo Helprace

Focus area

Software Failure Risk

  • low

logo osTicket

Focus area

Software Failure Risk

  • medium

About

Helprace | Provide a personalized one-on-one support experience. Boost productivity and collaborate

osTicket | Customize the data collected from users ...

Age

2011

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

25

21

Total Goals
(we found evidences for)

4

2

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (28)

Read Reviews (97)

customer feedback management

Read Reviews (16)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (0)

knowledge management

Read Reviews (14)

Read Reviews (20)

workflow management

Read Reviews (12)

Read Reviews (1)

sales document management

Read Reviews (11)

Read Reviews (1)

digital signature

Read Reviews (10)

Read Reviews (0)

engagement management

Read Reviews (9)

Read Reviews (2)

engaging and following up

Read Reviews (3)

Read Reviews (1)

communication management

Read Reviews (7)

Read Reviews (11)

sending & publishing communications

Read Reviews (5)

Read Reviews (7)

lifetime value management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (3)

Read Reviews (1)

contact list management

Read Reviews (2)

Read Reviews (1)

social media management

Read Reviews (2)

Read Reviews (1)

managing social media account

Read Reviews (2)

Read Reviews (1)

customer case management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve visibility

  • See 1 more

  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • Twitter

  • Facebook

  • offline

  • on premises

  • See 5 more

  • e-mail

  • phone calls

  • social media

  • website

  • Twitter

  • Facebook

  • offline

  • on premises

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting