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Front vs Mattermost: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Front vs. Mattermost is based on a specific set of business needs and context. The comparison uses 5805 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Front and Mattermost

Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas Mattermost belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

Mattermost focuses on Collaboration, Workflow Management, Training & Onboarding, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Front

Focus area

Front is better than Mattermost for

Software Failure Risk

  • medium

logo Mattermost

Focus area

Software Failure Risk

  • medium

About

Customer Communication hub connecting all communication channels

Mattermost | open source messaging platform that enables secure team collaboration

Age

2013

Financials

SERIES D

SERIES B

Business Need

Total Processes
(we found evidences for)

68

57

Total Goals
(we found evidences for)

12

11

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


helpdesk management


sales document management

proposal & quote management

contract management


social media management

social media analytics

engaging on social media

managing social media account


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


conversion management




content management


knowledge management




rating and review management


lead qualification

lead qualification: technographic



sales call management



revenue cycle management



products & pricelist management



sales review & feedback



pipeline management


channel management


touchpoint management





community building


conference call management


trade show marketing


compliance & governance



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more
  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve visibility

  • Improve navigation

  • Launch new products

  • Improve digital and social presence

  • Grow market share

  • See 8 more

Top Channels

Channels Used

  • chat

  • video

  • e-mail

  • offline

  • mobile

  • phone calls

  • website

  • user generated content

  • blogs

  • Slack

  • events

  • trade shows

  • mobile app

  • on premises

  • Skype

  • promotions

  • Whatsapp

  • support groups

  • social media

  • point of sale

  • review sites

  • Amazon

  • print media

  • games

  • display advertisement

  • Twitter

  • text SMS

  • See 24 more
  • chat

  • video

  • e-mail

  • offline

  • mobile

  • phone calls

  • website

  • user generated content

  • blogs

  • Slack

  • events

  • trade shows

  • mobile app

  • on premises

  • Skype

  • promotions

  • Whatsapp

  • support groups

  • social media

  • point of sale

  • review sites

  • Amazon

  • print media

  • games

  • display advertisement

  • Twitter

  • text SMS

  • See 24 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting