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Freshdesk Contact Center vs Truly Voice Platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Freshdesk Contact Center medium Failure Risk for Truly Voice Platform low
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Comparison Summary

This comparison report of Freshdesk Contact Center vs. Truly Voice Platform is based on a specific set of business needs and context. The comparison uses 2219 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Contact Center and Truly Voice Platform

Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software, whereas Truly Voice Platform, Kixie Integrated Voice, Channels, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Contact Center covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.

Truly Voice Platform focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Contact Center

Focus area

Software Failure Risk

  • medium

logo Truly Voice Platform

Focus area

Truly Voice Platform is better than Freshdesk Contact Center for

Software Failure Risk

  • low

About

Contact Center software on the cloud · Integrate with phone and chat

The calling solution that powers sales engagement through tracking Rep activity at Scale, and capturing every Voice, SMS, And Email Conversation

Age

2010

Financials

SERIES H

SEED

Business Need

Total Processes
(we found evidences for)

43

45

Total Goals
(we found evidences for)

7

6

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (101)

Read Reviews (28)

sales call management

Read Reviews (89)

Read Reviews (180)

call recording

Read Reviews (60)

Read Reviews (162)

call analytics

Read Reviews (8)

Read Reviews (1)

call searching

Read Reviews (2)

Read Reviews (3)

engagement management

Read Reviews (38)

Read Reviews (24)

engaging and following up

Read Reviews (19)

Read Reviews (22)

communication management

Read Reviews (36)

Read Reviews (29)

tracking & monitoring communications

Read Reviews (32)

Read Reviews (24)

sending & publishing communications

Read Reviews (1)

Read Reviews (4)

contact list management

Read Reviews (26)

Read Reviews (8)

contacts history

Read Reviews (14)

Read Reviews (2)

social media management

Read Reviews (12)

Read Reviews (0)

social media analytics

Read Reviews (12)

Read Reviews (0)

conference call management

Read Reviews (10)

Read Reviews (24)

training & onboarding

Read Reviews (5)

Read Reviews (10)

generation of new leads

Read Reviews (4)

Read Reviews (1)

sales review & feedback

Read Reviews (3)

Read Reviews (2)

workflow management

Read Reviews (3)

Read Reviews (21)

customer feedback management

Read Reviews (2)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

pipeline management

Read Reviews (1)

Read Reviews (2)

discount management

Read Reviews (1)

Read Reviews (2)

promotion management

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (2)

revenue cycle management

Read Reviews (0)

Read Reviews (18)

competitive intelligence

Read Reviews (0)

Read Reviews (9)

follower management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve ROI

  • See 4 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Shorten ramp up time

  • Scale best practices

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • mobile

  • e-mail

  • mobile app

  • text SMS

  • social media

  • LinkedIn

  • point of sale

  • mass media

  • radio

  • website

  • review sites

  • Yelp

  • video

  • See 14 more

  • phone calls

  • offline

  • events

  • trade shows

  • mobile

  • e-mail

  • mobile app

  • text SMS

  • social media

  • LinkedIn

  • point of sale

  • mass media

  • radio

  • website

  • review sites

  • Yelp

  • video

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting