Overview: Forsta (formerly Confirmit) and Userback as Customer Feedback Management Category solutions.
Forsta excels in serving enterprise-level clients with a focus on market research, and it offers robust 24/7 support, making it ideal for large-scale operations. Meanwhile, Userback appeals to those emphasizing feedback collection and integration ease, with tailored options for collaboration and small to mid-sized enterprises. Both solutions enhance customer satisfaction and efficiency, presenting unique strengths catering to varied business requirements.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Userback: Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.
Forsta (formerly Confirmit) and Userback: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta focuses on market research and collecting feedback. It supports engaging conversational surveys, ideal for enterprises looking to manage campaigns and social media effectively. read more →
Userback specializes in collecting feedback and offers automated workflows. It's perfect for businesses that prioritize collaborative feedback gathering and product management. read more →
Business Goals
Forsta helps in improving customer satisfaction and acquiring customers. It aids businesses in entering new markets and scaling best practices to boost sales. read more →
Userback focuses on improving customer satisfaction and brand engagement. It's aligned with businesses aiming for efficiency improvements in feedback processes. read more →
Core Features
Forsta boasts features like custom reports, analytics, compliance, and seamless data import/export. These are essential for companies focusing on data-driven decisions and secure operations. read more →
Userback offers training, integration, and custom reports. Its ease of migration is a highlight, suitable for companies needing quick adaptation and simple data handling. read more →
Vendor Support
Forsta provides 24/7 support with multiple channels including email and chat, fitting companies needing constant assistance. read more →
Userback's support includes 24/7 availability and a strong focus on training, which is great for users requiring initial setup and continuous learning. read more →
Segments and Industries
Forsta is widely used by large enterprises in research and IT services. It's tailored for sizable operations in these sectors. read more →
Userback caters to marketing and IT sectors, serving large to small businesses with a focus on advertising and human resources. read more →
Operational Alignment
Forsta integrates well with enterprise workflows, supporting expansive research and media engagement needs. read more →
Userback fits operational needs of businesses of various sizes, focusing on feedback collection through digital platforms like websites and video. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What benefits does Forsta (formerly Confirmit) offer for Market Research?
How does Forsta (formerly Confirmit) facilitate Engaging Conversational Surveys?
What makes Forsta (formerly Confirmit) ideal for Campaign Management?
Userback in Action: Unique Use Cases
What Are the key features of Userback for Collecting Feedback?
What Are the key features of Userback for Automated Workflows?
How efficiently Does Userback manage your Collaboration?
How can Userback enhance your Training & Onboarding process?
Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms
Press Ganey Forsta has been recognized as a leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms.
How does Forsta (formerly Confirmit) facilitate Social Media Management?