Overview: Forsta (formerly Confirmit) and SurveyGold application as Customer Feedback Management Category solutions.
Forsta and SurveyGold are both in the Customer Feedback Management category, but they cater to different needs. Forsta excels in comprehensive market research and feedback collection, supported by powerful analytics and 24/7 support tailored for larger enterprises. SurveyGold, while smaller in scope, shines in social media engagement and communication management, with strong data import capabilities and offline channel compatibility, making it a good fit for industries like Apparel & Fashion and Education.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
SurveyGold application: SurveyGold is a full-featured, free survey application that allows surveys to be conducted online, via phone, tablet, kiosk, or in person. Results can be viewed and analyzed.
Forsta (formerly Confirmit) and SurveyGold application: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta stands out in market research and collecting feedback, excelling at engaging conversational surveys, which suits enterprises needing deep insights. read more →
SurveyGold focuses more on social media engagement and management, ideal for businesses looking to enhance their communication channels. read more →
Business Goals
Forsta supports goals like improving customer satisfaction and entering new markets, aligning with enterprises looking to expand and optimize operations. read more →
SurveyGold aims at improving efficiency and navigation, suiting businesses aiming to streamline their communication processes. read more →
Core Features
Forsta offers extensive analytics, compliance features, and custom reporting, ideal for enterprises needing detailed data management and reporting capabilities. read more →
SurveyGold offers ease of migration and strong data import capabilities, beneficial for industries where data handling efficiency is critical. read more →
Vendor Support
Forsta provides round-the-clock support including phone and chat, ensuring immediate assistance which is crucial for large-scale operations. read more →
SurveyGold offers 24/7 support with options like chat, fitting businesses that require constant but not complex support. read more →
Segments and Industries
Forsta serves predominantly enterprise sectors and industries like research and information technology, reflecting its strength in large-scale data analysis. read more →
SurveyGold is used by industries like Apparel & Fashion and Education, appealing to those requiring dynamic social media and communication solutions. read more →
Operational Alignment
Forsta integrates smoothly into large enterprises, supporting complex operational workflows with advanced analytics and custom reporting. read more →
SurveyGold is suitable for smaller scale operations, with its strengths in social media engagement and offline support aligning with industry-specific needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
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Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
How efficiently Does Forsta (formerly Confirmit) manage your Market Research?
What Are the key features of Forsta (formerly Confirmit) for Collecting Feedback?
How does Forsta (formerly Confirmit) facilitate Engaging Conversational Surveys?
How efficiently Does Forsta (formerly Confirmit) manage your Campaign Management?
Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms
Press Ganey Forsta has been recognized as a leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms.
What Are the key features of Forsta (formerly Confirmit) for Social Media Management?