Overview: Forsta (formerly Confirmit) and GoSurvey as Customer Feedback Management Category solutions.
Forsta and GoSurvey are both strong contenders in the Customer Feedback Management space. Forsta excels in providing robust analytics and a wide range of integration options, while also being well-supported by constant vendor assistance. It finds its niche among larger enterprises and research-focused industries. GoSurvey, while smaller in scale, offers efficient capabilities in capturing and analyzing feedback with a focus on offline channels. It caters to smaller market segments and industries such as Food & Beverages.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.
Forsta (formerly Confirmit) and GoSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta offers robust market research capabilities and excels in collecting and engaging with customer feedback. It supports activities like conversational surveys and campaign management, aligning closely with operational needs of large businesses and market researchers. read more →
GoSurvey focuses on collecting feedback and analyzing social media data. It supports lead capturing and engages users with conversational surveys, meeting the needs of businesses looking to optimize customer engagement in various channels. read more →
Business Goals
Forsta supports businesses in improving customer satisfaction, acquiring new customers, and international market entry. It aligns with strategic goals of companies aiming to enhance their customer understanding and scale operations effectively. read more →
GoSurvey helps companies improve customer satisfaction and acquire new customers. It also supports growing market share, which addresses operational goals for small-scale businesses aiming for expansion. read more →
Core Features
Forsta is equipped with advanced analytics, extensive data import options, and custom reporting features. It provides integration capabilities and security measures, which cater to the sophisticated needs of enterprise-scale users. read more →
GoSurvey offers reliable analytics and custom reporting. Its focus on data import and integration fits well with businesses needing straightforward solutions for managing customer feedback data. read more →
Vendor Support
Forsta delivers comprehensive 24/7 support, including phone and chat assistance, satisfying the preferences of enterprises that require constant support. read more →
GoSurvey provides 24/7 support mainly through phone, which matches the needs of businesses that might not have complex support requirements. read more →
Segments and Industries
Forsta is predominantly used by enterprises and large businesses, especially within research and management consulting fields. read more →
GoSurvey is favored by smaller enterprises, including those in the Food & Beverages sector, reflecting its adaptability to less complex business environments. read more →
Operational Alignment
Forsta seamlessly integrates into the workflows of large enterprises, supporting complex research activities and customer feedback collection. read more →
GoSurvey is designed for simpler operational scales, benefiting industries that require efficient feedback management without extensive integration demands. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
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- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
How can Forsta (formerly Confirmit) enhance your Market Research process?
What solutions does Forsta (formerly Confirmit) provide for Engaging Conversational Surveys?
What makes Forsta (formerly Confirmit) ideal for Campaign Management?
GoSurvey in Action: Unique Use Cases
What makes GoSurvey ideal for Collecting Feedback?
How can GoSurvey optimize your Capturing Leads Workflow?
Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Expands Research Capabilities With Deeper Integration of Qualitative Tools on the HX Platform
Forsta has enhanced its HX Platform by integrating qualitative tools like focus groups and interviews into Digital Diaries, a qualitative research solution. This integration allows researchers to conduct live focus groups and in-depth interviews within the same platform, streamlining the research process and providing a comprehensive view of participant insights.
How can Forsta (formerly Confirmit) optimize your Social Media Management Workflow?