Overview: Five9 and Arise as Contact Center Software Category solutions.
Both Five9 and Arise cater to the Contact Center Software arena, yet they differ significantly in scope and application. Five9 offers robust capabilities with strong integration, analytics, and comprehensive support across large enterprises. Meanwhile, Arise focuses on smaller segments with niche features for improving digital presence and brand engagement. Ideal for enterprises seeking broad scalability, Five9 stands out, whereas Arise is suitable for smaller operations aiming for targeted improvements in customer interaction and brand initiatives.
Five9: Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.
Arise: Arise® connects the right people with the right brands, empowering transformative customer connections. Customer experiences are driven by remarkable people and technology.
Five9 and Arise: Best Use cases based on the customer satisfaction data
Key Activities Supported
Five9 facilitates helpdesk and engagement management with a strong focus on sales call management. read more →
Arise supports helpdesk and engagement management but emphasizes conference call and trade show marketing. read more →
Business Goals
Five9 aids in enhancing customer relationships and acquiring new customers. read more →
Arise helps improve digital presence and brand engagement. read more →
Core Features
Five9 features strong analytics, integration capabilities, and custom reports. read more →
Arise provides basic analytics and custom reports with added training support. read more →
Vendor Support Preferences
Five9 offers extensive 24/7 support through chat, phone, and email. read more →
Arise provides 24/7 support with an emphasis on training and onboarding. read more →
User Segments and Industries
Five9 caters to enterprise and large businesses, excelling in finance and retail. read more →
Arise targets small businesses with a presence in financial services. read more →
Operational Alignment
Five9 fits well into large, complex operational environments with various communication channels. read more →
Arise is designed for smaller scales, focusing on phone calls and offline events. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Five9 in Action: Unique Use Cases
What makes Five9 ideal for Helpdesk Management?
How efficiently Does Five9 manage your Engagement Management?
How does Five9 address your Contact List Management Challenges?
What makes Five9 ideal for Communication Management?
Arise in Action: Unique Use Cases
What benefits does Arise offer for Training & Onboarding?
Alternatives
Integrations
Few Five9 Integrations
News
Latest Five9 News
New Five9 Fusion for Salesforce Deepens Partnership to Deliver Integrated AI-Powered Customer Experiences
Five9 has launched Five9 Fusion for Salesforce, a new product and services bundle that integrates Five9s Intelligent CX Platform with Salesforce Service Cloud Voice. This solution enables businesses to deliver AI-powered, personalized customer experiences and streamlines deployment for joint customers seeking advanced contact center capabilities.
Latest Arise News
Protecting a Luxury Brand from Rising Fraud with Arise Shield
A luxury goods retailer faced a surge in fraud, impacting finances and customer trust. Arise Shield was implemented to protect against these fraudulent activities.
