Overview: Eway CRM and iMIS as CRM Category solutions.

Both Eway CRM and iMIS serve as robust CRM solutions but cater to distinct market needs. Eway CRM is tailored towards larger enterprises, focusing on diverse functionalities like workflow and helpdesk management, making it ideal for marketing and financial services. iMIS specializes in engagement and event management, appealing strongly to non-profit and religious sectors with its strong integration capabilities. While Eway CRM emphasizes extensive integration and data import, iMIS excels in creating custom reports and managing communications, backed by strong online presence support.

Eway CRM: eWay-CRM transforms Outlook into a full-fledged CRM, enhancing company effectiveness. It is available for free download.

iMIS: iMIS enables connections with members, donors, and constituents on any device. Engagement is deepened, satisfaction improved, and retention increased.

Eway CRM and iMIS: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Eway CRM provides workflow and contact list management. It includes helpdesk and communication management, which helps businesses streamline operations. read more →

iMIS focuses on engagement and event management. It supports membership management and communication, aiding in customer interactions. read more →

Business Goals

Eway CRM helps enhance customer relationships and acquire new clients. It also aids in increasing sales and improving internal communications. read more →

iMIS aims to enhance customer relationships and boost sales. However, it lacks specific functionality for improving efficiency. read more →

Core Features

Eway CRM is known for ease of migration and robust data import features. It offers reliable integration and training capabilities. read more →

iMIS excels in custom reports and integration. It provides strong data import and supports robust training. read more →

Vendor Support

Eway CRM provides 24/7 support alongside email and phone support. Its comprehensive support is designed for complex operations. read more →

iMIS offers extensive training but less phone support availability. It provides chat and 24/7 support for continuous assistance. read more →

Segments and Industries

Eway CRM is primarily used by large enterprises in marketing and financial services. It suits industries with diverse needs. read more →

iMIS appeals largely to non-profits and religious organizations. It is also favored by large enterprises and mid-market sectors. read more →

Operational Alignment

Eway CRM fits well with large-scale operations, offering tools needed by complex enterprises. read more →