Overview: eVoice and Opus Contact Center as Contact Center Software Category solutions.
eVoice and Opus Contact Center both excel in the Contact Center Software domain, each providing distinct strengths. eVoice focuses on conference and sales call management, offers extensive phone and offline support, and predominantly serves large enterprises in industries like accounting and hospitality. Opus Contact Center emphasizes communication management across multiple channels, supports customer feedback and social media analytics, and serves a broad range of users without industry focus. Both offer essential features like data management and security, adapting well to different business needs.
eVoice: eVoice offers virtual phone numbers and systems for businesses. Features include a free number, call routing, and auto attendant.
Opus Contact Center: Opus-contact-center solutions are delivered by Opus Tech, specialists in omni-channel contact centers. Platinum partnerships exist with Mitel, Cirrus, and Five 9.
eVoice and Opus Contact Center: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
eVoice excels in conference call management and provides robust tools for sales call and contract management. read more →
Opus Contact Center focuses on communication management and includes features for sending communications and managing customer feedback. read more →
Business Goals
eVoice helps users acquire customers and increase sales, driving brand awareness and supporting market expansion. read more →
Opus Contact Center aids in improving internal communications and stakeholder relations, while also enhancing customer relationships. read more →
Core Features
eVoice features standout data import/export capabilities, ease of migration, and strong security and privacy options. read more →
Opus Contact Center offers custom reports, AI-powered tools, and reliable integration and security features. read more →
Vendor Support
eVoice provides 24/7 support with extensive phone support options suited for large enterprises. read more →
Opus Contact Center also offers 24/7 support, but includes additional communication channels. read more →
Segments and Industries
eVoice predominantly serves large enterprises in accounting and non-profit organization management. read more →
Opus Contact Center caters to undefined segments and a broad range of industries. read more →
Operational Alignment
eVoice aligns well with large enterprises requiring comprehensive call management features and offline support. read more →
Opus Contact Center is versatile, suitable for businesses focusing on communication and feedback management across various channels. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
