Overview: Cvent online survey and SurveyGold application as Customer Feedback Management Category solutions.

Cvent online survey and SurveyGold application cater to different aspects of customer feedback management. Cvent online survey offers a broader range of survey capabilities with strong support in enterprise environments, whereas SurveyGold application focuses on social media engagement and market research, appealing more to industries like Apparel & Fashion.

Cvent online survey: Cvent offers top online survey software for event feedback, enabling the creation of reliable survey programs. It assists in gathering insights for informed decision-making.

SurveyGold application: SurveyGold is a full-featured, free survey application that allows surveys to be conducted online, via phone, tablet, kiosk, or in person. Results can be viewed and analyzed.

Cvent online survey and SurveyGold application: Best Use cases based on the customer satisfaction data

Cvent online survey

4.3

SurveyGold application

4.2

Key Capabilities Supported

Cvent online survey enables engaging conversational surveys and features robust event management and helpdesk solutions. It aligns well with businesses aiming to enhance customer interaction and streamline operations with tools for CSAT and NPS measurement. read more →

SurveyGold application focuses on social media engagement and communication management. It is perfect for businesses needing to engage audiences on social platforms and improve communication flows. read more →

Business Goals

Cvent online survey aids businesses in scaling best practices and boosting sales and revenue. It’s designed to improve ROI and build brand awareness, making it suitable for enterprises looking to grow their market presence. read more →

SurveyGold application helps improve efficiency and customer satisfaction. It also assists in managing risk and improving navigation, appealing to organizations focused on optimizing internal operations and communications. read more →

Core Features

Cvent online survey stands out with custom reports, integrations, and data import/export capabilities. It supports large-scale operations with features like analytics and security, catering to tech-savvy enterprises. read more →

SurveyGold application boasts ease of migration and sophisticated data handling with custom reports and analytics. It's tailored to support dynamic market research and social media strategies. read more →

Vendor Support

Cvent online survey offers comprehensive support including 24/7 service, email and chat support. Such support options cater to the needs of large enterprises requiring constant availability. read more →

SurveyGold application provides 24/7 support, emphasizing chat and phone support for quick resolutions, which is ideal for businesses demanding flexible customer service. read more →

User Segments and Industries

Cvent online survey is predominantly used by large enterprises and educational institutions. Its capabilities are suitable for industries like event services, reflecting its versatility in handling diverse needs. read more →

SurveyGold application sees wide usage in the apparel and fashion industry, as well as research. It fits well with small and large enterprises focusing on social engagement and market insights. read more →

Operational Alignment

Cvent online survey fits seamlessly into workflows of large-scale enterprises, enhancing operational agility with tools like integration and compliance aids. It's geared towards complex environments. read more →

SurveyGold application is designed to align with businesses focused on social media and communication. Its strengths lie in environments requiring flexible communication management. read more →